KingsIsle EntertainmentThey took my money

Mc May 02, 2014 Plano, TX Review updated:

12/20/2010 I signed up for 1 year membership, for Wizard101, at $59.95. Within that year, I found I didn't play it as much asI had prior, so cancelled my membership.

I recently just happened to see on my credit card statement that
they had charged me in December. I didn't renew my membership so
contacted Kings Isle.

They (conveniently) said they found no record of my cancellation.

Per their help site, to cancel an account, you have to log into
said account and click on the Cancel Account button. I logged in and
there was no cancellation button available ...because I had already
canceled my account years prior. I let Kings Isle know I had proof
that my account was cancelled by me.

I explained that hadn't even played since 2011, and their software
can show this, but they won't tell me if they looked or what they
found when I asked them to check my profile to prove I hadn't played
for years.

I called my credit card company and had them stop the payment.See the Top 10 Worst Companies in Plano, TX
KingsIsle sent me an email saying my account was banned permanently:

Response Via Email (KingsIsle Support) 04/28/2014 04:18 PM
Hi there!It appears you have already received the
refund of $59.95 by your bank. Please be assured the account is
banned permanently so no further charges can be applied.

I emailed them again and asked them how many times they had taken
money, here is their response:

Response Via Email (KingsIsle Support) 04/30/2014 01:21 PM
Greetings, The 12 month subscription has been charged a
total of 4 times over the last 4 years.

I asked them for the rest of my money that they took. Here is
their response:

Response Via Email (KingsIsle Support) 04/30/2014 04:16 PM
Greetings, The refund that has already been provided, is
the extent of the charges that were eligible for said refund.

So, they took out 4 membership fees. I only authorized the 1st
time. The last time was refunded. I am stilled owed for 2 years worth
of fees and I want my money back pronto!

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  • Ma
      Apr 17, 2015

    To avoid this reoccurring charge, you can membership, then immediately cancel the membership in case something happens that your child is unable to play. While their site is rather difficult to navigate and understand, the immediate cancellation method will solve the problems many are having.

    0 Votes
  • Mc
      Apr 18, 2015

    I know you are trying to help but your comment did not do that. And you said their site is difficult to navigate...I disagree. It is not difficult but I am sorry you think so.

    If you would have read my statement you would have seen that I had cancelled - and the button was greyed out - I was not able to cancel again. And, since they banned my account, I am not able to [sic] membership anymore. Which is a good thing!

    Ergo, I cancelled, they continued to take money from me without permission, and refused to return it. This company is full of thieves!

    0 Votes

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