Kingdom Kia / Deceptive/False Advertising
This all started with a radio commercial on KXMO 95.3. The ad for Kingdom Kia stated that they were offering Credit Amnesty to everyone and that you could bring in your current car for a trade and they would terminate your current loan EVEN if you owe $10, 000 more than the car is worth. This ad was pertaining to the Kia Soul and it stated that they were overstocked and the Souls were being sold for $12, 990.
I checked out the website and put in a credit app as well. I was contacted by Kurt Irons shortly after, he stated that I was approved for credit and that the appraisal on my current vehicle would be higher than stated on the website. Come on in and we will move forward with it.
Well, we went in and before we could even LOOK at a car, we were herded into a booth where Raymond Romine filled out our credit app for us. When he filled it out (only about 2/3 rd of the front page) he took a larger post-it note and covered the lower part with it and wrote our monthly income on it. I feel like he was covering up important information that we should have been able to read...Actually we should have been allowed to fill out the credit app on our own, but was not. While waiting on financing we still had not gotten to test drive one car, and I noticed that although the dealership was full of people, there was no one test driving anything, they were all inside doing the same thing we were. All of the prices on the Souls were in excess of $20, 000, there was no signage pertaining to the ad for Credit Amnesty or Loan Termination, or that the Souls were marked down.
Raymond Romine went outside to look at our car for trade purposes and it took him about 5 minutes to come back in and tell us that our car was not worth our payoff on it. No mention of the ad stating otherwise. This was followed by being told that we were not going to qualify for financing without adding, Me ( financed in my husbands name only) I have no income and told them so. They insisted that I be added. After it came back the 2nd time they said that we could get financed but would require several thousand dollars to do so and also to trade in our old car to be able to do this. We left very disgusted with the service.
On the way home we heard the radio ad again stating that they would do all the things they just told us they couldnt do. So I decided that I would call them and pose as a New customer that heard the ad and wanted information.
I got Paul Miller on the phone and stated that I had just heard the ad on the radio and would like details. He did not give me an answer he instead pushed for all my personal information. I asked again, what does credit amnesty mean? What are the details of the offer? He stated that I needed to come in for them to see my car and fill out an app. I asked again for details in regards to the offer, he asked what kind of car I have. I asked again for any details of the offer, before I drove all the way there I wanted to know. He asked for my email then, and I refused to give it. He said that I had to come in and that they have so many offers that he cant detail them. I said what is the credit amnesty and loan termination offer ...He gave me the run around and never gave me a straight answer. Although he wanted all my personal information he could get. He added that the deal I was inquiring about was going to end on Monday ( it was a Saturday) and if I didnt get in today then he didnt know if he could help me and I would miss out on it.
funny how he knew when the deal would end but knew absolutely nothing else about it.
We have financed a car for 2 years now that was just $4000 more than the Soul MSRP and on just my husbands credit. There should not have been a problem financing another car, especially if they were going to payoff our loan on the old car. Why would I trade in my car and then put down a huge down payment as well. I could go to any dealership and put down large cash and get a new car, without a tradein.
This dealership has alot of complaints against it and they have very shady (even for salesmen) tactics.
I have filed a complaint with the Attorney Generals office and encourage anyone else that has problems with them to do the same. If the consumer does not speak out then they will continue to profit off of lies and deceit.