Kay Jewelers reviews and complaints 1
View all 367 complaintsKay Jewelers - diamond earing
I bought my diamond earing from kay jewelers at westminster mall 2 years ago. It was from a set of 1 carrot total weght. The store closed at this location. now i had to go to flatiorns in broomfield colorado to get service for my jewelry. well i had a 1/2 carrot diamond earing that needed a back that i lost. they said that they needed to send it in to get another one, I was a little hessetant but did it any way when my earing was sent back it was not the same earing, they tried to pawn a 1/4 carrot earing on me. they lied and cheated me out of a 1500. dollar earing. they said that since i signed the paper I would half to accept the earing that is clearly not mine, never again will i got to ther stores and dont get me wrong I truly beleive they will cheat you out of your jewelry in some way if you are not careful. l.P.S. I left the ear ring there and will not ever see it again, bummer that earing had sentimental value and canot be replaced.
The complaint has been investigated and resolved to the customer’s satisfaction.
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