Menu
CB Auto Parts and Repair Stores Just Brakes 14640a Highway 3, Webster, TX, 77598, US
Just Brakes company logo
Just Brakes
reviews & complaints
Just Brakes company logo

Just Brakes

14640a Highway 3, Webster, TX, 77598, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
B
3:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Just Brakes has left an official reply on this complaint.

Just Brakes - Bunch of Liars

I decided to bring wife's '06 Sequoia to Just Brakes to take advantage of the $ 99 special. I figured that since it was fairly new, the chances of an expensive brake job would be very unlikely. I waited for them to disassemble so I could see the condition and after a short while, they asked me to take a look at what they found. Their suggested repair was $ 480 and included rebuilding the calipers, replacing the hardward and flushing the break lines. I've done my own break jobs for over 20 years, so I'm pretty knowledgable about the ins and outs. This guy must have thought I was an idiot when he told that you can't add break fluid to the system so it would have to be flushed and according to him, the hardware is an item that should always be replaced. In case you don't know, hardware is not a wear item so replacement is highly unlikely, especially on the first go around. As far as rebuilding the calipers as suggested, I looked at the pads and they were worn evenly. (both pades were the same thickness) I questioned why he would suggest rebuilding calipers as the brake fluid was virtually clear and the pistons were obviously working as designed. All he would say was that Toyoto's 4 pistion design had inherint problems and this portion of the repair was just a "proactive" suggestion. After discussing their recommentations he showed me the estimates again and said some were optional but some were required. The optional repair was $ 480 but the required repair was $ 227. I question what repairs were required and again, pointed to the fluid level and hardware and said those items were required. After a few minutes, I walked away and returned to their office. The manager finally walked back in and I told him $ 99 and that's it. He agreed, but it sure was stranage how cold he treated me from that point forward. Even though the pads have a lifetime warranty, I'll go somewhere else the next time or do it myself.

Read full review of Just Brakes
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.