Joiphone / failure to port - bogus charges
Do not do business with this company. It's a nightmare. Why?
-Failure to set up the acct. on time, resulting in no home phone service for weeks.
-Nevertheless, billed us for said phantom service.
-Poorly trained staff who have almost no ability to resolve issues.
-Primitive customer service.. Usually via e-mails filled with misspellings.
-Erratic billing practices with mystery charges.
-Failure to port number over to the next provider resulting in no service again and double billings.
-Refuses to respond to BBB complaints.
This is a sad situation. I have no idea how they stay in business, and feel sorry for the employees who have to put up with angry customers all day long.