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Innovative Merchant Solutions / Bad service

1 United States

Incredible!! this is one awful company.. We made a charge the charge went through on the customer's end. Innovative Solutions is still withholding our funds. When asked why they say they want our customer to call them.. Our customer is traveling and is not even from the U.S. The charge was accepted by Amex but is being held.. Why? because this is our first charge?? Huh? I cant even get anyone to assist me. I assume they prefer to keep the money for as long as they can. So, now we might lose this sale. I have called everywhere and no one at that company even cares. They all sound like they are either uneducated or just plain arrogant.

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