Indigo reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Indigo
Welcome to our customer reviews and complaints page for Indigo. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Indigo.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Indigo's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Indigo. Your feedback is an important part of our community and will help others make informed decisions.
refunnd my amount
i have book my indigoair ticket with avenues india pvt ltd but my amount 4850 debit my sbi account and ticket is not complet booked so pl refund my amount
transection no is IG [protected] TFR to [protected] on 26 nov 2011
my e mail id is [protected]@yahoo.co.in
The complaint has been investigated and resolved to the customer’s satisfaction.
items found missing in the checked-in baggage
Complaint against Indigo Airlines Inda:
Date: 23rd May 2011
There has been a worst experience flying with Indigo yesterday.
There are precious items found missing in Check - in baggage.
Please note that the traveller look for 2 basic things apart from your advertisement of "Punctuality", namely Safety of self and luggage and Security of them.
Let me note here that the Items missing were already reported yesterday night only to your call center who had given (Executive spoken: Amit Dhavan) reference number for a complaint as the PNR number only and committed to get back to traveller by today morning. Commitment is not fulfilled.
Date of journey: 22nd May 2011
Flight: 6E 156 (From Bangalore to Ahmedabad)
PNR: SCR8AS
Seat occupied: 3E
I have requestd Indigo Customer relationship manager in a mail to get into the detail immediately and get back to us asap to avoid further escalation. Respond to the same mail ID's.
The complaint has been investigated and resolved to the customer’s satisfaction.
cancellation of ticket and no refund
I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr. Ajay kumar and they apprised me that my wife has no other alternative except to cancel the Mumbai - Ahmedabad Sector ticket and will be charged Rs 750 for cancellation, i.e. Pont No. 1. Secondly i will not be provided with any refund except a credit not valid for one year for the balance amount.
This tantamount to me buying a new ticket for my wife and getting no refund for earlier ticket though the flight was with the same airline and cancellation is also due to the problem at Airlines end and not the customer end.
I want to bring to the notice of all the people to take care of this in future as Airlines will not handle any complaint it is just like a train ticket and nothing else. All their advertisement for customer service is false and vague.
Udai Pratap Singh
Mobile No [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I travelled from chennai to delhi on August 12 by flight 6E282 flight. When I received my check in bag, I was shock to see that it was torned..When I complained about this at Delhi Arirport Indigo Airline counter the staff there were very indifferent and started explaining to me about the qulity problem that my bag may have...It was very bad experince and may be in future, I would start trvelling by some other airline as the reponse from indigo staff was very bad.
I completely agree with you here that the customer service provided by Indigo Airlines is pathetic. I travelled with my 2.5 year old son from Bangalore to Kolkata in one Adult ticket (the same airline) and it was a smooth journey. While coming back from Kolkata to Bangalore, I was asked about the age of the child and was asked to purchase a ticket immediately. When I went to purchase the ticket, Ms Ratna at the counter asked us to pay Rs. 11, 070. I asked to talk to a senior person, and I was directed to Mr. Pratim Mukherjee, who actually knew nothing about Customer Service and told me that it is clearly mentioned in the website that we need to carry a Birth of Certificate for the infant. When asked that then why did not they stop me for vigilance in Bangalore only, he said that he cannot repeat the same mistake committed by the bangalore staff and Kolkata is different from Bangalore.I told him that I would have cancelled my tickets in Bangalore itself, or could have purchased other airline's tickets, if I knew of the same in Bangalore. Also when asked that the ticket do not menbtion about carrying Birth of Certificate, he answered that the website clearly mentions this. When asked if a person does not how to browse a web since I booked it through a travel agent, a prompt and rude reply came from him saying, "THEN YOU SHOULD NOT BE FLYING". Since I was not carrying either credit card neither the Birth of Certificate, they told me I would be denied borading in the flight if I do not purchase the ticket. He also mentioned that I performed an illegal activity by taking a child without a proper proof. (He compared my child to a missile sayng that both are illegal).However, strangley, when I purchased the ticket for my child, no one asked us to show the proof of identity this time and I was allowed to board the flight. Also, the ticket that I purchased for my child considering him as an infant of Rs. 1, 080 was not refunded. Not to mention, throughout the conversation, Mr. Pratim had his hands inside the pockets which actually was quite bothreosme since we always knew that Customer is the king. I did purchase the ticket at the same price mentioned by them, however I feel the whole incident could have been handled much more nicely since it involved a child (who was sleeping throughout this). This incident gives an impression that all they were trying to do is have a full flight, they do not even bother about Customer Service.
no cust. service
We live in NJ, USA. We recently came back from India. I had booked a flight from Hyderabad - Bangalore for 7th August 8:40 am. We went to airport and were standing in the line as there is no individual line for this flight. By the time we approached the counter, the manager said it is too late to fly now. He saw our bags and freaked out! Indeed we were carrying 4 big bags for a family of 4. He said that the luggage can not be checked-in as there is not enough time. He suggested that we can fly solo without bags (?). Finally, we had asked him to move us to the evening flight. He refused and said that our tickets are non-transferable and he can not put us on another flight. We ended up loosing 4 tickets (15K rupees). This was a devastating experience for us.
I would not recommend this airline to anyone based on my personal experience as Indigo's business practices are not professional. The managers are very inefficient handling the passenger needs. The manager was unsympathetic even though we were flying with 2 children.
I wish I never knew about this airline. I finally flew that evening coughing up another 15K by the same airline.
The complaint has been investigated and resolved to the customer’s satisfaction.
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