Menu
CB Idol Lash

The good, the bad, and the ugly - discover what customers are saying about Idol Lash

Welcome to our customer reviews and complaints page for Idol Lash. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Idol Lash.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Idol Lash's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Idol Lash, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Idol Lash. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
C
5:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Idol Lash scam

Idol lash is a scam! Please do not order from here. I ordered 2 to get 3 more free for $126.80. They sent me a completely different product called lash energizer with none of the natural ingredients advertized. I called customer service about returning the the lash energizer & getting the idol lash I had ordered. He informed me that this was the same product and the website was just under revision. I disagreed completely, citing the different ingredients & asked for a refund. He said I could return it by ups & get a tracking #. When they received the product, I would get a refund. He said I would have to pay for shipping as well as a restocking fee of $10 for my full refund. I said that was ridiculous since they sent me the wrong product & refused, again demanding a full refund. He offered a 25% refund & I could keep the product they had sent. I refused this as well, demanding a full refund & said I would be contacting the better business bureau. He asked me to wait while he checked on something & put me on hold. He then came back & agreed to a "just this one time full refund. And you can keep the other product." he said it would take 5-10 business days for the refund to show up on my account. I asked why it would take so long & he said that was company procedure. I told him I was doubtful he would really refund me & that this company was very fishy! He assured me I would get a refund, "i'm sure of it!" I think I must have scared the rep because I actually did get a refund 2 days later! But do not order this product! You may not get a rep as jumpy as mine.
By the way, the bbb said idol lash has an "f" rating with them.

Read full review of Idol Lash
Hide full review
ComplaintsBoard
M
11:16 pm EDT

Idol Lash free trial of eyelash enhancer

I requested a "free sample" of IDOL LASH and was under the impression my card would only be charged $3.95 for s&h. The sample came (mind you I used a pre-paid card to pay the s&h). About a couple weeks later I had added $200 to my pre-paid card. Twenty minutes after the card was loaded IDOL BEAUTY (not IDOL LASH) charged my card for $90.00.
I requested an investigation, cancelled my card, received a new card then about a week later I get THE EXACT SAME SIZE TUBE MY "FREE SAMPLE" WAS BUT THEY REFERRED TO IT AS A "SUBSCRIPTION SIZE" ...
A subscription that I (along with hundreds maybe thousands of other women) never even agreed to. In that package there was a telephone # that an actual live person answered (I FORGOT TO WRITE THE NUMBER DOWN SO IF ANYBODY READING THIS HAS THAT NUMBER THAT YOU CALL TO RETURN THE PRODUCT & THEY GIVE YOU SOME RETURN # MADE UP OF BOTH LETTERS & NUMBERS THAT "YOU MUST PROVIDE WHEN RETURNING THE UNWANTED PRODUCT) ... Stupid me sent that paper back with the return.
My tracking number from the USPS says it has been received by merchant forever ago. But now my problem is not having that number.
Not like I will get anywhere with this ridiculous company (they do not even deserve to be called a "company") ... But anything us worth a try right ?
$90 is $90 and I am far from being rich. I'm a single MOM with a two year old son.
So anybody who could provide me with that number ~ I will be forever grateful ♡

I cannot believe this has happened to sooooo many people and I have not read one successful refund story ... which gives me little hope but I'm not giving up.

JUST WHATEVER YOU DO ...
DO NOT PAY FOR A FREE SAMPLE EVEN IF THEY CLAIM THEY WILL ONLY CHARGE FOR SHIPPING ...

And I'm a firm believer in Karma ... so I only hope EVERY SINGLE ONE OF THESE IGNORANT PEOPLE INVOLVED WITH THIS CRAZINESS AND ARE OKAY WITH THEMSELVES KNOWING THEY ARE TAKING MONEY FROM INNOCENT PEOPLE WHO HAVE DONE NOTHING TO DESERVE THIS GET WHAT THEY DESERVE ••••• TIMES 10

This is just awful.
And I feel even stupider for mailing the only proof I had of receiving another tube of EVIL ...lol (I know this us not a laughing matter but EVIL is what is taking place)

IDOL LASH
IDOL BEAUTY
IDOL HEALTH

I can only hope you people come to your senses and refund all of us our $ back (ESPECIALLY IF WE RETURNED YOUR STUPID SUBSCRIPTION TUBE) ...

Lesson learned I guess but like I said...
I'M NOT GIVING UP ... THAT'S MY MONEY NOT THERE'S
Once again anybody that can help by providing that number to me it would be awesome ...

THANKS IN ADVANCE

~Best
Melissa Berezowsky

Read full review of Idol Lash and 1 comment
Hide full review
1 comment
Add a comment
J
J
jessievan
, US
Jul 13, 2018 1:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Melissa, I am trying to hold the individuals responsible accountable. If you could give me a method of contact I can explain more! An email/ phone number whatever is the best way to reach you. I promise this isn't spam! Thanks!

ComplaintsBoard
V
7:10 am EDT

Idol Lash Avoid dealing with these scammers!

Signed up for a free trial and later they charged my card without my permission! When I contacted Idol Lash customer service they said that everything was written in their terms and conditions. I checked their website and there was nothing said there! I demanded my money back but Idol Lash rep kept telling me it was my fault that I did not read their rules. I'm so sick of this scam company! Just to be sure, I even contacted my bank and cancelled my card. Avoid dealing with these scammers!

Read full review of Idol Lash
Hide full review
ComplaintsBoard
C
4:05 pm EDT

Idol Lash Return of idol lash

I have been calling these people since January and i still do not have my refund. First, you can't understand them then they just laugh when you tell them how long you have been waiting for a refund, or they just read the same line from a script. And the supervisor is always in a meeting. They also always tell me they are escalating this to somebody.

Now they are telling me that they sent a check on August 18th and I need to give it three weeks to see if it arrives! Today is OCTOBER 6TH! I am so tired of this and I want my refund!

Who oversees this company because the whole thing is nothing but a scam!

Read full review of Idol Lash
Hide full review
ComplaintsBoard
H
11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Idol Lash Idol lash

Free trial offer for $4.95 automatically enter into a subscription and charged to your credit card WITHOUT your permission. Then when you call to get it refunded you are charged "restocking fees". This is a total scam and ripoff. We NEVER order subscriptions ever. So for a company to claim we did and gave the gall to charge our card without our permission it is completely fraudulent.

Read full review of Idol Lash
Hide full review
ComplaintsBoard
H
6:39 am EDT

Idol Lash Eyelash enhancement

I bought this Idol Lash and it does not work. Used it one time and never again. I was a trial purchase for $4.95. I never ordered it again.

So now they have turned it over to some collection agency named Collect Pros and asking $85.94.

Beware of Idol Lash...it does not work and once you cancel they dunn you by going to a collection agency.

Read full review of Idol Lash
Hide full review
ComplaintsBoard
P
12:01 pm EST

Idol Lash Unauthorized charge to my card

ON January 18, 2016 I made an online purchase for a free trial through Idol lash, and was asked to pay the shipping of $4.95 The trial was for 16 days However I did not even receive my product for 18 days, at which point I called and cancelled because I did not even have a chance to try it out to decide if I even liked it or not, in the meantime my credit card I used was having charges made on it that I had no idea about so I canceled my credit card and reported fraud. Then on March 7, 2016 I received a notice from Collect Pros that I owed $85.94... For what? I would like this taken care of please, I will pay for the postage and handling and return the tube of Idol lash, but I will not pay the amount being asked, and will never order anything again online like this. I have good credit and do not want this to affect it. Please let me know what to do! Thank you.. The Collect Pros reference # 1012320

Read full review of Idol Lash
Hide full review
ComplaintsBoard
T
5:30 am EST

Idol Lash Avoid!

This is the worst scam site that I have ever experienced! When I made an order I was automatically signed up for another product for about $55. They also charged me for sipping twice! I had no clue about that until my bank contacted me. When I attempted to get through to their customer service, it was nearly impossible. These people never give refunds, all they need is your money and they will never give it back. I contacted my credit card company and opened a dispute. They were a big help! I finally received a message from Idol Lash and they refunded me.

Read full review of Idol Lash and 1 comment
Hide full review
1 comment
Add a comment
H
H
halfwit
Milano, US
Apr 12, 2016 6:35 am EDT

I bought Idol lash trial for $4.95. Used it once and did not like it or use it again.

Now I am getting a bill from Collection Pros for $85.94 for full payment.
I made full payment when I bought it!

Idol lash is a scam and beware of buying it unless you like to throw money away.

ComplaintsBoard
S
8:02 am EST

Idol Lash This site is a horrible scam!

Do not buy free samples or anything else from Idol Lash. I decided to buy a free sample just to try the product. Actually samples are not free. The one I ordered costed $4, but that wasn't the problem. The next day I noticed my card was charged again and they took $8 from me. About three weeks later I saw a $80 debit against my account! Next I received a message about the shipping. When I purchased the samples there were no terms & conditions to check. I sent them many emails, but they never explained why are they taking money from my card. Please don't order from Idol Lash, this site is a horrible scam!

Read full review of Idol Lash
Hide full review
ComplaintsBoard
S
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Idol Lash No returns

I ordered Idol Lash on 06/07/2015. It was supposed to be a "free trial". After receiving 2 boxes of product, I used one box several times, but stopped because it irritated my eyes. When I called [protected] today (06/23/15), I spoke with a male who said they do not have a return policy. One of their sites plainly states a "90 day money back guarantee". They were charging me $149.95 for the 2 very small containers (.17 fl oz) of Idol Lash. He said all they could do would be to give me a 20% discount on the $149.95, and cancel my autoship, which I did. This is such a rip off! Can you say, "SCAM"! To order one box was $39.95, so I am not sure how they came up with $149.95! I will be reporting them to the Better Business Bureau.

Read full review of Idol Lash and 8 comments
Hide full review
8 comments
Add a comment
R
R
Reviewer41029
,
Nov 20, 2018 2:00 am EST

I tried the product and found it didn't do what it said it would do.
I do not want to receive any more and I definitely don't want to be charged for more. Please prove that this not a scam!

This is order number [protected]

E
E
elva baena
, US
Jun 11, 2016 9:13 pm EDT

I order trial free and I received second box and they wants to paid
I don't order de second box and I want to retund but a don't know the adreess.

It's A FRAUD COMPANY 😠

M
M
misscommentary
, US
May 19, 2016 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

what good is this site going to do...order no: 7865599 Customer reference 7993248 last shipping date of the product 5-9-16. from rapid fullfillment Ic. 12924 Pierce Street Pacoima California, 91331

I will never order from online again...Nothing!

This qualifies as fraud to me.

I don't want anymore of this product coming to my home.

I only wanted a one time purchase. I did not ever expect to have an ongoing business transaction on a monthly . There's been

M
M
misscommentary
, US
May 19, 2016 2:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraud associated with Idol Lash...

R
R
rb_pissed_off
, US
May 06, 2016 7:34 am EDT

Idollash is the worst rip-off, scam company I have come into contact with in years! I mistakenly ordered some cream (clicked on the wrong button when I was ordering the lash serum). Tried to cancel it immediately, and they said no, just wait for the order to come and then return it, which I did, unopened. I had to fight with the woman on the phone to get an RMA # to return the product (incomprehensible English, definitely of Indian decent); I understood that she wanted me to get fed up with her, and hang up, but I stayed on. Finally, they offered me a discount and to keep the product. I said, NO, I DON'T WANT IT! Finally, they gave me an RMA# and then this drunk sounding woman suddenly spoke clearly. I mailed the product back with correct RMA# but never got a refund. Contacted my credit card company who has been in dispute with Idollash. But now they need my tracking number from my receipt, and I can't remember when I sent it, and can't find Idollash's address anywhere in order to trace through my receipts! I'm keeping the lash serum, which is hardly working, and I'm accepting that money spent there as a loss. DO NOT BUY ANYTHING FROM THIS HORRIBLE COMPANY, EVER!

J
J
Janice Starr
, US
Apr 27, 2016 8:41 pm EDT

In December I paid the 19.99 for my Free ha ha Idol lash. About 2 weeks later I got another one in the mail. I immediately called and said I didn't want another one since I tried it for 2 damn days and my eyes itched like crazy. With the absolute worst supposedly English I have ever heard I think I heard they will take me off of their list that I apparently signed up for when I clicked on the button of get your free sample now! So after talking to her I could not for the life of me figure out what the Hell she said! So I hung up and called again. Thankfully I got an English speaking one..but the news was just as bad she told me from the notes that I had agreed to keep the second one for 20% off of the price of 85.00 I said oh hell ne I want this returned and my money refunded. So I got a RMA number toodled my ### down to the post office and mailed it right back to them return receipt requested. I also called my credit card company and thought I reversed the charges. Low and behold this ### company only kept notes from the first call and not the second. So they appealed and I lost, I then appealed to my credit card company giving them the tracking number and that it was signed for! I haven't heard a thing. Therefore when my 0% interest is over with this credit card I will be cancelling them.

J
J
julie gores
, US
Mar 06, 2016 11:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

On then internet said try sample for lashes, pay shipping. Then it said buy one get one free then will send free eye cream. Then I received in the mail lash product, and 2 eye creams for full price YOU GUYS ARE CROOKS. NOW i DO NOT WONT ANY OF IT. YOU WILL RUIEN ORDERING FROMM INTERNET

R
R
Reviewer77181
,
Feb 29, 2016 12:13 pm EST

I have submitted a free trial request for Idol lash but was charged $16.95 for what I presumed shipping that wasn't indicated. I then got a letter from Collectpros for a balance of $155.94. I want to dispute this as I never had any intention to order anymore after I was sent the trial product. I do not want the product. More so, I am not interested in any further membership. Please advise.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.