Menu
CB Business and Industrial Ideal Shopping Direct

The good, the bad, and the ugly - discover what customers are saying about Ideal Shopping Direct

Welcome to our customer reviews and complaints page for Ideal Shopping Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Ideal Shopping Direct.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Ideal Shopping Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Ideal Shopping Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Ideal Shopping Direct. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
J
3:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ideal Shopping Direct Awful experience

I ordered a paint roller on 20 October 08 and the money was taken out of my account on 21 October with delivery promised within 10 days. When it did not arrive I have tried to contact them about it, having registered the non delivery on their automated system, emailed customer servcies and tried on numerous occasions to speak to someone in customer services, but they never answer the phone. I have spent lots of money on phone calls but to date have not got anywhere.

Read full review of Ideal Shopping Direct
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
4:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ideal Shopping Direct Scam

After the delivery I attempted to assemble the item, but found it impossible to attach the plastic handle to the lid, and there were no instructions in the accompanying booklet explaining how to achieve this. After several further attempts I found that the handle broke.

I then wrote to your company asking if I could send back the handle and receive a replacement for it, together with instructions for connecting it to the lid. The reply on the telephone, from a lady your company, was that I would have to have the whole item replaced by a new one. This seemed rather ludicrous, since a new handle could be delivered by a postman and probably put through my letter box, whereas the whole item would involve someone being present to hand over the faulty one and take the delivery of a new one. However, since this was your policy I agreed to it, but I was astonished to learn that the no date, let alone a time of day, could be made for this changeover, and it would take place any time within a seven day period.

After making arrangements with a friend, who would be willing to keep the porch to his house open, in case he was out at the time, I now learn from a phone call I have just made to your company that the arrangement is even more drawn out and time consuming. The delivery of the new item would not be made at the same time as the old one is collected, but another arrangement would have to be made for it at a later date, once the old one has returned to the depot.

This whole process has gone on for weeks and involved letters and telephone calls to Ideal Shopping Direct. The phone calls have always been lengthy due to the time taken in your staff asking for personal details every time.

Read full review of Ideal Shopping Direct
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.