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iBurst / Subscription not valid or canceled

I sent an email to iburst on Sunday evening and still haven't heard from them. The person in cahrge of paying the iburst account has been doing so via debit order for almost a year now. If I'm not mistaken she was also paying R12 for the internet security software. Kaspersky no longer works and it says, 'Your license key is invalid.Protection is disabled.Your current subscription is not valid or has been cancelled'

I've been trying to find out how to renew the subscription but the iburst website doesn't even show you what package you are on as before as I assumed this is where you could renew it and be sent a new license key.

Be

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