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Hydroxatone / company charges and claims to be free trial...cancel at any time

930 Newark AvenueJersey City, NJ, United States Review updated:
Contact information:
Phone: 1-800-672-2259

This company offers a free trial for 12.95 they ship the product and tell you that you can cancel at anytime, it is not true. They continue to charge your account even after you contact them to cancel. I had to cancel my credit card and order a new one just to stop their activity.

They will not give you a written confirmation of cancellation and their replies are basically unintelligible. One email from a customer rep says "u was charged". Excuse me, my 2 year old grandson can do better than that.

I did some research online at stop rip offs and find many complaints form others about the exact same practices. I wish I had seen those before I ordered. Silly me..I actually believed they were a real company offering a real product trial.

I hope this helps someone else to think before they "try".


Sort by: UpDate | Rating
  25th of Nov, 2008
Agree Disagree 0 Votes
I ordered the product and it didn't work for me so I sent it back and canceled the order and they still keep billing me. It is not free and I'm having a hard time with them to the point where I have had to get a lawyer for help with this company.
  22nd of Dec, 2008
Agree Disagree +1 Votes
I ordered this product and cancelled as well. The product is crap. I continued to be charged and will have to cancel my card to stop the charges as well. I called 1-800-672-2259 and continue to get an "all circuits are busy" message. If anyone is reading this before they order from this company, PLEASE DO YOURSELF A FAVOR AND DON'T ORDER FROM THEM. This is a total rip-off.
  25th of May, 2009
Agree Disagree 0 Votes
I should have checked this website out before I made the mistake of ordering Hydroxton on line! I only authorized for the "Free sample" that was to cost $6.95. I was billed $6.95 in January for shipping & handling shortly after I have placed the order. One month later, I was billed also for a cream @ 69.95 for something I didn’t even receive or authorized to order! I called to cancel -- but no one from customer service would call me back. In March, I was billed again for a cream @ 69.95. By the time you realized the scheme, the time limit has expired and you are stuck with it. I have cancelled my order but they still keep billing me. I have had to get a lawyer for help with this company. This product is a rip-off! DO NOT FALL FOR THIS SCAM!

  5th of Sep, 2009
Agree Disagree 0 Votes
Try these phone numbers: Michelle Haines Cust Care Mngr - Hydroxatone
(201) 484-1587
fax (201) 221-8442
  13th of Dec, 2009
Agree Disagree +1 Votes
i cannot get a human to answer the phone.this is false advrt. i called for a free jar they sent 3 and chared it to my credit card s0 it went from 6.95 to 209.85
  13th of Dec, 2009
Agree Disagree 0 Votes
it doe not work when you have to ask some can you tell the difference!!!
  25th of Dec, 2009
Agree Disagree 0 Votes
I wasn’t told that the product would cost me over $200 after the initial "free" trial, nor was I told that I would be on an automatic shipping list. I tired several times to contact the company to no avail. My credit card company also tried contacting them. Once you get your “free” trial shipment, it is impossible to cancel because they don’t answer their phone. The catalog required customers to call their customer service number before cancelling, but I could never get a person on the phone. It would always direct me to a re-ordering number. I also intend to report this company. It shouldn’t be this hard to get your money re-funded for a runny, thin creme in a fancy jar that doesn’t do a thing for your wrinkles. Believe me, after dealing with this bunch, you’ll have more frown wrinkles than you ever dreamed of! PLEASE DON'T FALL FOR THIS RIP-OFF HYPE.
  3rd of Sep, 2010
Agree Disagree 0 Votes
My son't girlfriend called Hydroxatone from his phone. He was at work. Gave them a CC number - which was not his. I don't know where she got the credit card. Now they are turning him over to Bad credit because it was his name on caller ID. I have called 2x and they still say he is responsible. They said the only way He can get out of this is to fax a police report. There is really no crime of using a person's house phone?
They will not listen and the balance is 181.85. It took a long time on hold 800 672 2259. Who do I report them to? Dept. of Justice? Consumer reports co? How does a person take action against these companies that are scams?
  19th of Nov, 2010
Agree Disagree 0 Votes
I'm like some of the other's complaints here . I would like my money back f0r the $69.95 + $6.99 that you charged me for, I have sent it back . I did not like the product, to greasy for me. If you do not refund my money, I have a attorney friend whom I will have him get after you
  13th of Dec, 2010
Agree Disagree 0 Votes
keep charging my account
  24th of Feb, 2011
Agree Disagree 0 Votes
I am in the uk and trying to get an address to send the product too is crazy!!! wish I had read the messages before, totally annoyed with my self now.. Am I able to call my bank and get them to stop the process???? I have had no response to all my emails send and I cannot connect with US number, any help would be great. Thanks
  18th of Apr, 2011
Agree Disagree 0 Votes
So, I ordered the "free trial" of two jars of hydrolyze and recieved THREE jars and a package of vitamin pills that lasts a month. I was NOT informed whatsoever that I would be recieving these itmes and I surely did not ask for them. So after using the product (one jar only), I saw no results and quickly sent everything back correctly: RMA, info., and all the company instructed me to do. And yes, it was before my 30 day trial was over so I would not be charged. So now, two months later I'm looking at my checking account online and see a withdrawal of $69.95. And from who? Hydroxatone Company. So here I am sitting here like wtf, and wondering is there ANY way that I can get my money back or at least the s&h fee. They charged me for items that I did not have or use, they charged me long after I had returned them correctly, and they charged me after directly telling me it was a free trial (with S&H fee). So my last words to those contemplating, PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A SCAM!
  15th of Jul, 2011
Agree Disagree 0 Votes
I had a similar experience with another company. Sent product back but they kept charging my credit card. I contacted credit card company and filed a complaint and they got my money back and cancelled my credit card and sent me a new one.
Job sorted! Now more careful and check companies out before ordering. Anon.
  3rd of Oct, 2011
Agree Disagree -2 Votes
Hi there.

Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

USA/Canada (800) 672-2259 (8 am – 10 pm EST)
Australia (0011) 800-2358-7491 (24 hours)
New Zealand (00) 800-2358-7491 (24 hours)
Great Britain (00) 800-2358-7491 (24 hours)

You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.

Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
  10th of Oct, 2011
Agree Disagree +1 Votes
The Bellaplex scam uses false and deceptive advertising techniques - just like similar teeth whitening and acai pill scams.

eg: Fake news site:

Owned by:
leads via http://whois.domaintools.com/gmtracker.com (whois info hidden) to
http://whois.domaintools.com/trybellaplex.com - Whois info also hidden (always a warning sign)

Some digging reveals that gmtracker.com is owned by

Owner: Jacob Markowitz
Tel: 1-310- 402- 2779
AIM: gurumediaint

Bellaplex and hydroxatone scam. Advertises using fake news sites.

The company contact info is:

Atlantic Coast Media Group, LLC
( Also Urban Nutrition / Bellezza Products, LLC and Hydroxatone LLC )
499 Washington Boulevard
Floor 15
Jersey City, NJ 07310
United States
Phone: 00 1 201 420 8282
Email: ACMGquestions@atlanticcoastmedia.com

Mr. Andrew J. Surwilo
Co-Founder and Co-Chief Executive Officer
Mr. Thomas Shipley
Co-Founder and Co-Chief Executive Officer

The company’s products include vitamin supplements, Hydroxatone line of skincare products, and Hydrolyze(R) Advanced Under Eye Formula.

File complaints with the FTC at: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx
  12th of Mar, 2017
Agree Disagree 0 Votes
@Stephen well done. They have just said by phone they have cancelled me. I will wait to see whether they try and withdraw any more cash. taken a note of your info. Thanks so much. xxx
  10th of Oct, 2011
Agree Disagree +1 Votes
If you cannot get a refund, try contacting the boss:

Andrew Surwilo, CEO Atlantic Coast Media Group, LLC
Facebook: https://www.facebook.com/andrew.surwilo
Twitter: https://twitter.com/#!/andrew_surwilo
  10th of Oct, 2011
Agree Disagree +1 Votes
Also linked to the Hydroxatone scam:

Daniel Treisman MD at Guru Media
Tel: 1-310- 402- 2779

  10th of Oct, 2011
Agree Disagree +1 Votes
Fake news site:

Owned by:

GMI Ltd = Guru Media International - contact details as above. Complaint filed with FTC.
  12th of Oct, 2011
Agree Disagree +1 Votes
Daniel Treisman, Guru Media
Email: daniel@danielbenshalom.com
Phone: 972 58 483 196
Jacob Markowitz, Guru Media
Tel: 1-310- 402- 2779


They also own all these web sites, all promoting scams:

  12th of Oct, 2011
Agree Disagree +1 Votes
Hydroxatone scam also promoted by Neverblue
Suite 201 - 1221 Broad Street
Victoria, B.C. V8W 2A4
Phone: +1 (250) 386-5323
Fax: +1 (604) 677-5441
Hakan Lindskog
President and CEO

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Hydroxatone Logo Hydroxatone
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71 Reviews
100 Town Square Place, Fl. 6
Jersey City
United States - 07310
1 201 942 3490
1 201 221 8384
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