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Hydroxatone / company charges and claims to be free trial...cancel at any time

1 930 Newark AvenueJersey City, NJ, United States Review updated:
Contact information:
Phone: 1-800-672-2259

This company offers a free trial for 12.95 they ship the product and tell you that you can cancel at anytime, it is not true. They continue to charge your account even after you contact them to cancel. I had to cancel my credit card and order a new one just to stop their activity.

They will not give you a written confirmation of cancellation and their replies are basically unintelligible. One email from a customer rep says "u was charged". Excuse me, my 2 year old grandson can do better than that.

I did some research online at stop rip offs and find many complaints form others about the exact same practices. I wish I had seen those before I ordered. Silly me..I actually believed they were a real company offering a real product trial.

I hope this helps someone else to think before they "try".

Fy
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Comments

  • Lo
      25th of Nov, 2008
    0 Votes

    I ordered the product and it didn't work for me so I sent it back and canceled the order and they still keep billing me. It is not free and I'm having a hard time with them to the point where I have had to get a lawyer for help with this company.

  • Ch
      22nd of Dec, 2008
    +1 Votes

    I ordered this product and cancelled as well. The product is crap. I continued to be charged and will have to cancel my card to stop the charges as well. I called 1-800-672-2259 and continue to get an "all circuits are busy" message. If anyone is reading this before they order from this company, PLEASE DO YOURSELF A FAVOR AND DON'T ORDER FROM THEM. This is a total rip-off.

  • Ze
      25th of May, 2009
    0 Votes

    I should have checked this website out before I made the mistake of ordering Hydroxton on line! I only authorized for the "Free sample" that was to cost $6.95. I was billed $6.95 in January for shipping & handling shortly after I have placed the order. One month later, I was billed also for a cream @ 69.95 for something I didn’t even receive or authorized to order! I called to cancel -- but no one from customer service would call me back. In March, I was billed again for a cream @ 69.95. By the time you realized the scheme, the time limit has expired and you are stuck with it. I have cancelled my order but they still keep billing me. I have had to get a lawyer for help with this company. This product is a rip-off! DO NOT FALL FOR THIS SCAM!

    Zen09

  • Re
      5th of Sep, 2009
    0 Votes

    Try these phone numbers: Michelle Haines Cust Care Mngr - Hydroxatone
    (201) 484-1587
    fax (201) 221-8442

  • Pa
      13th of Dec, 2009
    +1 Votes

    i cannot get a human to answer the phone.this is false advrt. i called for a free jar they sent 3 and chared it to my credit card s0 it went from 6.95 to 209.85

  • Pa
      13th of Dec, 2009
    0 Votes

    it doe not work when you have to ask some can you tell the difference!!!

  • Ba
      25th of Dec, 2009
    0 Votes

    I wasn’t told that the product would cost me over $200 after the initial "free" trial, nor was I told that I would be on an automatic shipping list. I tired several times to contact the company to no avail. My credit card company also tried contacting them. Once you get your “free” trial shipment, it is impossible to cancel because they don’t answer their phone. The catalog required customers to call their customer service number before cancelling, but I could never get a person on the phone. It would always direct me to a re-ordering number. I also intend to report this company. It shouldn’t be this hard to get your money re-funded for a runny, thin creme in a fancy jar that doesn’t do a thing for your wrinkles. Believe me, after dealing with this bunch, you’ll have more frown wrinkles than you ever dreamed of! PLEASE DON'T FALL FOR THIS RIP-OFF HYPE.

  • De
      3rd of Sep, 2010
    0 Votes

    My son't girlfriend called Hydroxatone from his phone. He was at work. Gave them a CC number - which was not his. I don't know where she got the credit card. Now they are turning him over to Bad credit because it was his name on caller ID. I have called 2x and they still say he is responsible. They said the only way He can get out of this is to fax a police report. There is really no crime of using a person's house phone?
    They will not listen and the balance is 181.85. It took a long time on hold 800 672 2259. Who do I report them to? Dept. of Justice? Consumer reports co? How does a person take action against these companies that are scams?

  • Wi
      19th of Nov, 2010
    0 Votes

    I'm like some of the other's complaints here . I would like my money back f0r the $69.95 + $6.99 that you charged me for, I have sent it back . I did not like the product, to greasy for me. If you do not refund my money, I have a attorney friend whom I will have him get after you

  • El
      13th of Dec, 2010
    0 Votes

    keep charging my account

  • An
      24th of Feb, 2011
    0 Votes

    I am in the uk and trying to get an address to send the product too is crazy!!! wish I had read the messages before, totally annoyed with my self now.. Am I able to call my bank and get them to stop the process???? I have had no response to all my emails send and I cannot connect with US number, any help would be great. Thanks

  • Ka
      18th of Apr, 2011
    0 Votes

    So, I ordered the "free trial" of two jars of hydrolyze and recieved THREE jars and a package of vitamin pills that lasts a month. I was NOT informed whatsoever that I would be recieving these itmes and I surely did not ask for them. So after using the product (one jar only), I saw no results and quickly sent everything back correctly: RMA, info., and all the company instructed me to do. And yes, it was before my 30 day trial was over so I would not be charged. So now, two months later I'm looking at my checking account online and see a withdrawal of $69.95. And from who? Hydroxatone Company. So here I am sitting here like wtf, and wondering is there ANY way that I can get my money back or at least the s&h fee. They charged me for items that I did not have or use, they charged me long after I had returned them correctly, and they charged me after directly telling me it was a free trial (with S&H fee). So my last words to those contemplating, PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A SCAM!

  • An
      15th of Jul, 2011
    0 Votes

    I had a similar experience with another company. Sent product back but they kept charging my credit card. I contacted credit card company and filed a complaint and they got my money back and cancelled my credit card and sent me a new one.
    Job sorted! Now more careful and check companies out before ordering. Anon.

  • Hy
      3rd of Oct, 2011
    -2 Votes

    Hi there.

    Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

    We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

    USA/Canada (800) 672-2259 (8 am – 10 pm EST)
    Australia (0011) 800-2358-7491 (24 hours)
    New Zealand (00) 800-2358-7491 (24 hours)
    Great Britain (00) 800-2358-7491 (24 hours)

    You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.

    Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

  • St
      10th of Oct, 2011
    +1 Votes

    The Bellaplex scam uses false and deceptive advertising techniques - just like similar teeth whitening and acai pill scams.

    eg: Fake news site:
    http://consumerproductsdaily.co.uk/indexi.php?&t202id=300143&t202kw=592011&match=&c3=

    Owned by:
    GMI Ltd
    HaMada
    Jerusalem
    91182
    Israel
    http://whois.domaintools.com/consumerproductsdaily.co.uk
    leads via http://whois.domaintools.com/gmtracker.com (whois info hidden) to
    http://whois.domaintools.com/trybellaplex.com - Whois info also hidden (always a warning sign)

    Some digging reveals that gmtracker.com is owned by
    http://www.gurumedia.biz/company/

    Owner: Jacob Markowitz
    Tel: 1-310- 402- 2779
    AIM: gurumediaint
    www.linkedin.com/pub/dir/Jacob/Markowitz

    Bellaplex and hydroxatone scam. Advertises using fake news sites.

    The company contact info is:

    Atlantic Coast Media Group, LLC
    ( Also Urban Nutrition / Bellezza Products, LLC and Hydroxatone LLC )
    499 Washington Boulevard
    Floor 15
    Jersey City, NJ 07310
    United States
    Phone: 00 1 201 420 8282
    Email: ACMGquestions@atlanticcoastmedia.com

    KEY EXECUTIVES
    Mr. Andrew J. Surwilo
    Co-Founder and Co-Chief Executive Officer
    Mr. Thomas Shipley
    Co-Founder and Co-Chief Executive Officer

    The company’s products include vitamin supplements, Hydroxatone line of skincare products, and Hydrolyze(R) Advanced Under Eye Formula.

    File complaints with the FTC at: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx

  • Rh
      12th of Mar, 2017
    0 Votes

    @Stephen well done. They have just said by phone they have cancelled me. I will wait to see whether they try and withdraw any more cash. taken a note of your info. Thanks so much. xxx

  • St
      10th of Oct, 2011
    +1 Votes

    If you cannot get a refund, try contacting the boss:

    Andrew Surwilo, CEO Atlantic Coast Media Group, LLC
    Facebook: https://www.facebook.com/andrew.surwilo
    Twitter: https://twitter.com/#!/andrew_surwilo

  • St
      10th of Oct, 2011
    +1 Votes

    Also linked to the Hydroxatone scam:

    Daniel Treisman MD at Guru Media
    http://www.facebook.com/treisman
    Tel: 1-310- 402- 2779

    http://www.gurumedia.biz/company/
    gmtracker.com
    guru@gurumedia.biz

  • St
      10th of Oct, 2011
    +1 Votes

    Fake news site:
    http://consumerproductsdaily.co.uk/indexi.php?&t202id=300143&t202kw=592011&match=&c3=

    Owned by:
    GMI Ltd

    GMI Ltd = Guru Media International - contact details as above. Complaint filed with FTC.

  • St
      12th of Oct, 2011
    +1 Votes

    Daniel Treisman, Guru Media
    Email: daniel@danielbenshalom.com
    Phone: 972 58 483 196
    http://www.facebook.com/treisman
    Jacob Markowitz, Guru Media
    Tel: 1-310- 402- 2779

    http://www.gurumedia.biz/company/
    gmtracker.com
    guru@gurumedia.biz

    They also own all these web sites, all promoting scams:

    anti-aging-report.com
    consumerhealthreporting.com
    fdxnews.net
    fdxnews.org
    fdxnews8.com
    finance-reporting.com
    finance-reports.net
    financenewsreports.com
    freegrantexperts.com
    gmtrax.info
    healthinformers.org
    healthnews-8.com
    jdc-noticias.com
    la-sentinel.com
    moneyonlinereviewer.com
    newschannel8.tv
    newshealth6.com
    newstoday-9.com
    newstoday9.com
    tcwnews.com
    thegovernmentgrantreview.com
    usadollargrants.com
    weekly-consumer-tips.com
    workonlinereviews.org
    www.caddock.com
    www.la-sentinel.com
    www.newschannel8.tv
    www.nogymrat.com
    itshere.tv
    dttrx.com
    consumerproductsdaily.co.uk

  • St
      12th of Oct, 2011
    +1 Votes

    Hydroxatone scam also promoted by Neverblue
    Suite 201 - 1221 Broad Street
    Victoria, B.C. V8W 2A4
    Canada
    Phone: +1 (250) 386-5323
    Fax: +1 (604) 677-5441
    contact@neverblue.com
    Hakan Lindskog
    President and CEO
    http://odigger.com/affiliate-offer/hydroxatone-wrinkle-reduction-uk/

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