Hughesnet / fair access policy
Hughes Net Internet Service Provider exists to legally “hook” customers in a two-year contract and force the client to upgrade their service. Hughes Net advertizes to a clientele that has no other possible ISP in their area except 56k dialup service. They promise, through false advertizing, to provide 1, 000k satellite service for the standard fee.
Once you are a committed customer who has signed on the dotted line and invested your up front fees, you find out quickly that you can not operate in the Real World on the internet because of ridiculously low bandwidth restrictions. As you do what normal people do on the internet, you quickly exceed HughesNet’s unrealistically low “Fair Access Policy” (FAP) that monitors you use of the internet, laying in wait for you to exceed the remarkably low utilization of 2MB total during any 24-hour period.
My personal bandwidth declined from mid-800 mbps to between 12 and 17 mbps. That, my friends is a B-I-G reduction. If you are unfamiliar with the FAP you will continue for days trying to figure out what is amiss. As you do this your 24-hour “Penalty Box” time is extended. I couldn’t regain my speed for nearly 4 days! Next you will call the “Help Desk.” The Indonesian employees will explain with remarkable composure how you have violated HughesNet FAP. However, they will not resolve your dilemma.
HughesNet has six payment plans. The one advertized is the Home Plan, 200MB, 1.0 Mbps/128 Kbps, at $59.99. That is the hook. The Switch is next; Upgrade your plan.
Next is Pro, 300MB, 1.2 Mbps/200 Kbps, $69.99. 50% more use which will not resolve your usage problem. Pro is still inadequate. Or, try #3, ProPlus, 426MB, 1.6 Mbps/250 Kbps, $79.99. Perhaps one of the remaining Plans: Elite, 500MB, 2.0 Mbps/300 Kbps, $119.99; ElitePlus, 500MB, 3.0 Mbps/300 Kbps, $189.99; ElitePremium, 500MB, 5.0 Mbps/300 Kbps, $349.99.
Try to find a human being that is not sitting at the Help(less) Desk in Indonesia to speak with. I wish you luck. Even the HughesNet Corporate HQ in Germantown, PA will transfer your call to the Help Desk.
If our Federal Trade Commission was worth a hoot in a whirl wind HughesNet would be called to task on this obvious “Bait & Switch.” Your best course of action is to extract all the anger out of your voice and written communications, contact your State Attorney General’s Office and file a complaint. Only after many, many complaints will they take action.
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