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HMS Home Warranty / Fraudsters and cheaters

1 United States Review updated:

I'm not trying to entertain anyone, it is unfortunately real life. hms sells your home insurance for 1 year after you purchased your home. if you need any coverage for something broken such as (in our case) heating system, you would be fullished by paying their $100 deductible every time they send someone to 'find out' what is wrong. What they really do is getting your money and declined your claim.

Our main heater did not work to begin with for injectors (they don't work with propane) were improperly installed in 2006 - two years prior our purchase of the house! The Hodge brothers HVAC - contractors of hms came twice not giving your any invoices for what they thought was wrong. They recommended us to clean the system, change filters. We did everything possible even cleaned vent pipes inside! To make this story short - winter was pretty cold inside since second small unit was not designed to heat 2/3 of the house. Temperature was about 55F inside our home. How would you like to be sleeping in the house? I know - anything is possible.

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  • Sc
      5th of Jun, 2009
    0 Votes

    ABSOLUTELY RIGHT! We have been so disappointed with HMS and their antics. The burner in our cooktop malfunctioned, causing the glass to break. The cooktop unit is sold as a whole, and there is no replacement glass part available. The cooktop is NOT usable since the glass is broken. HMS refused to pay for a replacement, saying that the glass top is a "structural" malfunction, not a mechanical one. The glass cracked because the burner malfunctioned!! This is a cause-effect situation. HMS refused to pay. I think a class action lawsuit is in order, given the tremendous amount of consumer dissatisfaction with this organization.

  • Hv
      15th of Mar, 2014
    0 Votes

    why not pay to do it right yourself, oh i know because you can sue anyone for anything, i think we should sue those who want to sue everyone else

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