H & M Hennes & Mauritz reviews and complaints 1
View all 123 complaintsH & M Hennes & Mauritz - bad customer service
The following submission is regarding cashier #039161 and leading manager the evening of 3/6/2011 (both neglected to identify themselves).
What should have been a simple return has now turned into a nightmare of phone calls. Upon approaching the counter to return my shirt I was asked for my license and my phone number. I provided it as requested, the item was beyond the 30 days for a refund so store credit was given. The cashier processed my credit, when she was done she handed me a receipt with the store card. Five hours later, I've already returned home and realize my license is missing. Cashier 039161 did not return my license and she did not make attempts to resolve the error, while in possession of my contact information.
When I called the store that evening to locate my license the manager on duty confirmed that they had it. I informed her that I do not live close by and that it'd be a huge inconvenience to drive back and so I asked if she would be able to mail it to me or drop it off at a USPS mailbox. To my request she replied "I dunno, I'll see what I can do." As of last night my license was with H&M, today it's whereabouts are unknown. H&M management has failed to provide acceptable customer service and do not hold themselves accountable for my loss.
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this evening we been in H&M al sharq mall in bawabat..ive been looking for some particular things, I'm in hurry so I ask the lady working there to help me find the things that ive been looking, , , and I get shock because this lady says (WAIT FOR FIVE MINUTES) then turn around, , and when I asked her why she do that, she start yell at me, , , , THAT WAS THE KIND OF STAFF THAT YOU HAVE H&M?
STAFF NAME;EVELYN KANYEGO
Upon deciding on a new winter coat I proceeded to make my way to the check out on the second floor of the Stratford-upon-Avon store. On my way over I passed 3 members of staff working on a rail of clothing that consisted of about
Your license your responsibility
It sucks that they forgot to give you your license back, but I would never ask someone to mail me my license.
So many things could go wrong with that, like you have learned.
If you want something done right, do it yourself.