Hitching Post Inc. / Extremely poor customer service
CHILDREN. YES CHILDREN are your primary user of your products. It's a shame that a company that sells such wonderful looking products has the worst customer service. Knowing that these play-sets are being used by children you would think that when a customer raises safety concerns they would address the issue instead of a run-around.
Fortunately I contacted the manufacturer and they have provided me with several other dealers who are more than willing to repair our Wooden Playset, without any hassles or BS stories. So, if your planning on purchasing anything from the Hitching Post in Delray Beach, Florida (4013 West Atlantic Ave)...Find the product and look for it elsewhere. Trust me. You'll be happier in the long-run.