Great Vacations CLub / Ventas Riviera Maya / Mayan Palace / Very poor service!
I have had trouble with an affiliated organization to the Mayan Resorts known as the Great Vacations Club (GVC). This is the final step before you are I signed the contract November 28, 2006. I canceled by telephone (calling the GVC Texas Customer Service office) November 30, 2006, well within the five day cancellation period allowed by Article 56 of Mexican Consumer Protection Law. However, GVC made up lies about how the free massages I was given at the resort as an incentive the day I signed actually activated the contract immediately and therefore I do not get a refund.
I am considering a lawyer in the US as well as a lawyer in Mexico to recover my $5,999 US. The credit card company is no help as they have sided with the merchant in the dispute because the merchants contract states "an active membership may be canceled at any time but the membership fee is non refundable." The grounds for my lawsuit is that cancellation took place within the 5 day period allowed by law.
I am also beginning the process to involve Profeco.
If you have any tips or advice please send to me at firstname.lastname@example.org..