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The good, the bad, and the ugly - discover what customers are saying about Gorman's

Welcome to our customer reviews and complaints page for Gorman's. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Gorman's.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Gorman's's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Gorman's, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Gorman's. Your feedback is an important part of our community and will help others make informed decisions.

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6:42 pm EST
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Gorman's Buyer beware

My husband and I purchased a Stickley sofa and chair last October. After the delivery I began suffering allergic reactions to the furniture and discovered that it contained down feathers. I contacted the sales rep (Leon) who said that he did not know that the furniture contained down feathers. We then talked to the Manager (Cheryl) who stated that it was our responsibilty to inform them of my autoimune disease prior to my purchase. The sales rep then called my husband back and began shouting at him over the telephone which prompted us to meet with one of the owners (Tom Lias) who stated that it is not the sales persons' responsibility to know the contents of the furniture rather it is the customers' responsibility. He also stated that he would only give us store credit for the purchase or charge us a 30% restocking fee. What a bunch of bull. Our attorney also contacted him and was told the same thing, store credit or a 30% restocking fee. To avoid a costly lawsuit and restocking fees, we agreed to return the furniture and purchase something else. After months of this nonsense and attempts by Gorman's to up sell us more furniture, we decided to purchase a Stickley sofa and coordinating fabric in an attempt to get out of the situation. They still owe us $500 but they are high end so not sure I will ever have an opportunity to spend the money as I will never make a purchase at Gorman's again as we have never been treated so poorly and disrespectfully in our lives.

Buyer Beware of these stores as their "Make it Right" policy is a lie because it has been nearly 11 months and it still is not right.

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Gorman's Buyers beware

My husband and I purchased a Stickley sofa and chair last October. After the delivery I began suffering allergic reactions to the furniture and discovered that it contained down feathers. I contacted the sales rep (Leon) who said that he did not know that the furniture contained down feathers. We then talked to the Manager (Cheryl) who stated that it was our responsibilty to inform them of my autoimune disease prior to my purchase. The sales rep then called my husband back and began shouting at him over the telephone which prompted us to meet with one of the owners (Tom Lias) who stated that it is not the sales persons' responsibility to know the contents of the furniture rather it is the customers' responsibility. He also stated that he would only give us store credit for the purchase or charge us a 30% restocking fee. What a bunch of bull. Our attorney also contacted him and was told the same thing, store credit or a 30% restocking fee. To avoid a costly lawsuit and restocking fees, we agreed to return the furniture and purchase something else. After months of this nonsense and attempts by Gorman's to up sell us more furniture, we decided to purchase a Stickley sofa and coordinating fabric in an attempt to get out of the situation. They still owe us $500 but they are high end so not sure I will ever have an opportunity to spend the money as I will never make a purchase at Gorman's again as we have never been treated so poorly and disrespectfully in our lives.
Buyer Beware of these stores as their "Make it Right" policy is a lie because it has been nearly 11 months and it still is not right.

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Gorman's Furniture delivery!

Gorman’s Furniture (Lakeside Store), Shelby Township, Michigan – Ordered one (1) loveseat, one (1) couch, and two leather recliners mid October, 2007. Were told by our salesman (Craig) that orders take 8 to 10 weeks, but were also told we would have our furniture before Christmas, 2007. Furniture did not arrive. No contact from Gorman’s since initial purchase. Mid January, 2008 we received a letter from North Carolina furniture manufacturer that our furniture was scheduled to ship from the factory on February 28th. Still no contact from Gorman’s since initial purchase. After calling or salesman he was surprised we had received the letter, and said he would call the factory. Our salesman called three days later simply restating the factory’s delivery date. No response from Gorman’s since mid January. Sent an email (via Gorman’s website http://gormans.com) on February 24, 2008 to their Lakeside store expressing my dissatisfaction with their service, and lack of contact with our salesman. No response from Gorman’s. Sent a second email on March 2, 2008 to all Gorman’s stores listed on their website. The second email included a copy of the first, and my demand that my furniture be delivered by March 14, 2008. No response from Gorman’s. My wife left a phone mail message with our salesman on March 12, 2008 demanding they contact us. No response from Gorman’s. TWENTY-ONE (21) weeks have passed with only one useless contact from our salesman (Craig). They have $2500 of our money, and we have nothing. Please give due consideration before purchasing furniture from this company. March 14, 2008.

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28thStGormans
Grand Rapids, US
Jul 25, 2012 9:59 am EDT

Had similar experience. Ordered love sear and sofa in February. We were told it would take month to month a half to have the items shipped from oversea and delivered to us. After month waiting, the sales person (Dan), did not even have an estimate delivery yet. It took numerous phone calls and follow ups to find that that our delivery is scheduled for the beginning of April. Mid-march we contacted Gormans's, and they found out that the delivery is delayed another month until beginning of May. We had to contact Gorman's due to lack of communication on their end about the status of our items. Dan told us Gorman's can not provide estimated time of delivery or when the products will arrive from overseas. Could not take it anymore. Filled complaints with BBB and the State of Michigan Department of Attorney General. I call up a week after the complaint. The person on the phone had to put me on hold because there was a "note" on my profile. After a few minutes, I was informed that the items we ordered arrived from overseas this same day I called. She even asked me when I would like to have the items delivered. Usually, Gorman's doesn't do that. They have a route and visit certain areas certain days of the week. It is very intriguing what a public complaint can do. Beware if you want to deal with Gorman's. Otherwise, take your business elsewhere your business and hard-earned money are appreciated.

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webwoman
,
Mar 30, 2008 8:42 am EDT

Call the Macomb County Department of Consumer affairs.

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