[Resolved] Getdivorcepapers.com — the company hasn't provided all documents
I spoke with the company www.getdivorcepapers.com. He promised to provide all documents within couple of days. I got only half and the rep excused, because they had a lot of stuff to do. I told that it was ok, but time went ahead and I got nothing. Their promises became more stupid and completely inappropriate. It was the last time, when I have worked with me and of course I didn’t recommend this website.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
GetDivorcePapers Customer Care's Response · Jun 20, 2016
Dear Jeffrey Haight
We do provide 100% Money Back Guarantee and we do honor our polices as well . You have applied for our services on 04-01-2016 and paid for our "New York Divorce Forms Services". The order was completed on the same day and you have downloaded all the forms .You have downloaded all your completed forms on 04-01-2016 and 04-02-2016. Our policy is very clear we provide 100% Money Back when court rejects the papers . Please read the Refund policy :
"We are very ready to provide a refund under our court approval guarantee but only under these conditions:
-If we are not able to fix any errors on the documents and the minimal chance that the court rejects the documents
-If you give us the copy of the rejection letter"
In your case yours forms are not rejected by the court. You are asking for 100% refund because after you received the order you wanted to use some other services.This does not qualify you for a refund. You have received your completed order on time and we have provided you the same services what you paid for.
We request you to send us the copy of the rejection letter and your refund will be processed on the same day.
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