Gerdt Furniture / Delivery charge nearly three times bigger than agreed amount
My complaint is about a furniture store in Indianapolis, Indiana. I ordered a few pieces of furniture from Gerdt Furniture in July 2006. When it arrived I was going to drive to Indy and pick it up to avoid any additional charges for delivery. However, after talking to the warehouse on 2 occasions I was told that the delivery charge would only be $35. We discussed this at some length as I was skeptical that this would be the total charge, but I was reassured three times during the conversation that $35 was the charge. Based on this information I had the furniture delivered to my home. Unfortunately, when it arrived the delivery charge was nearly three times that amount. I accepted delivery because a significant down payment had already been made which I was told would not be refunded. I then called Gerdt Furniture and was not able to speak to anyone about my concerns. I then e-mailed customer service and sales at Gerdt Furniture but received no response after 3 weeks of waiting. I called the warehouse to speak to the person who had provided the information to me earlier but she simply said, "I didn't say that". What I have requested is quite reasonable. I want to be charged the amount that was quoted to me. It is quite possible she made an error in her quote but I made my decision to have the furniture delivered based on the information she repeated to me three times. The additional money is less disturbing to me than the total lack of response or concern demonstrated by Gerdt Furniture. I definitely would not recommend shopping or making purchases at Gerdt Furniture as they clearly have no interest in retaining customers.