My wife and I have visited the Gerdt furniture store on numerous occasions in the past. Your furniture is far superior to any of your competitors, in quality, appearance and your Sales Staff. I applaud you for this.
We have purchased furniture from your competitors and the floor model was great, when we received a new one out of the warehouse it wasn't the same, sat uncomfortable, something didn't work properly, etc.
On 6/4/07 my wife and I had the opportunity to visit and purchase a Sectional from the Store in Avon, Indiana. It was a flex steel P 4061 Series. We were and still are extremely satisfied with it. It looks good and is very comfortable. At the advice of the Sales Associate we purchased the Guardsman Protection plan control number FP5Rd JUP 77232312.
The Sectional we purchased apparently has one or more flaws in it as far as the sewing is concerned. The fabric has pulled and separated in at least three different areas. Needless to say we ae unhappy about the problem.
My wife contacted Guardsman and was referred to Gerdt, and than passed off to repair service and talked with a lady by the name of Sheila.
My wife was informed that the sectional we purchased was not covered under any warranty, we both reviewed the literature that was available to us and was not aware or informed of no warranty on this furniture.
My wife was told that since we purchased the Sectional on the floor was because we were sure that we would be unhappy with a new piece from the warehouse, only because of our unfortunate experience. I might add this particular piece was not discounted.
We have purchased Gerdt Furniture in the past and will convince to do so.
But this unfortunate circumstance has most definitely made us think. HAVE WE DONE THE RIGHT THING.
Sheila informed my wife that we had to pay for a Service call and repair because we purchased the Sectional from the Show room floor.
She scheduled an appointment to have the Sectional repaired, unfortunately at our cost. The question we ask of ourselves this morning was?
WE HAVE ONLY HAD THIS SECTIONAL APPX 4 MONTHS, AND THIS FLAW WAS OCCURRED. WHAT IF SOMETHING ELSE HAPPENS.
Ann & Gary Folck
P.S. The service man was reviewed our furniture and has taken two pieces with him to have repaired.