Discovered "Account Security" charges on my statement.
Never signed up for this service, and informed them that these
charges are a fraud.
Called the "Account Security" telephone number today, and gave them a 24-hour deadline to credit back everything they have ever charged on my account. The total refund amount is USD $251.10. Told them that if refund is not applied within 24 hours, I will file a complaint with the Office of Thrift Supervision (they regulate GE Money Bank) and with the State Attorney General's Office.
The "Account Security" department refuses to provide a physical address
and a telephone number for their "Escalations Department".
The GE Money Bank Customer Service Representatives hung up on me when I requested them to place a dispute on these "Account Security" charges. Names given were Lisa and Britney.
If GE Money Bank thinks they will make me go away just by "wear and tear" they are sorely mistaken. OTS Complaint is already written and ready to be faxed. State AG's office is a 10 minute cab ride.
BTW, this account has been on automatic payment since Day One, and I have never missed, or been late, on a single payment.