Gate.com has a very disconnected billing department with poor communication. Their ticket system allows you to cancel the service. When you complete the cancellation, they disconnect you from the panel, making you assume that your cancellation is complete. Then for months afterward you receive a bill. I finally called after trying to send several emails and they said they were going to maintain their charges because it was MY fault that even though I had submitted the cancellation and could no longer use their service that they were still sending me bills.
This company is run on duct tape and bailing wire. They have major communication breakdowns and will not accept responsibility for their own failures in system or communication. They pin all responsibility on the customer and handle any challenges in a demeaning and rude way.
Gate.com is a very poor choice for hosting. Not only are their hosting services sub-par and behind the times, but their billing teams will take advantage of you. Do not use Gate.com. Gate.com is a poor service. Gate.com will rip you off. Select another hosting company besides Gate.com. If you are an existing customer trying to get out of Gate.com, make sure you do not use their automated cancellation solution. Call them and give them hell. Make sure you get in writing that you have canceled. If you do not get an in writing response that you have canceled, they will bill you on-going, even if you stop payment. Gate.com is a shady service with a billing department that is demeaning, rude, and does not accept responsibility for their own failures.
Do not choose Gate.com. Gate.com is a poor service. Gate.com should be investigated for poor business practices and for fraudulently misleading customers into thinking they have canceled and continuing to bill them.
If you have complaints about Gate.com, please submit them. The more of you who voice their complaints, the more likely we can stop the shady business practice of Gate.com