Fred Meyer Jewlers / Poor customer service
To any future present or thinking about buyers,
Customer service at this particular Covington Fred Meyer Jewelers is the worst I have ever seen. Being a first time customer at Fred Meyer Jewelers, I was very excited when my husband bought me a mother daughter ring for mothers day. I felt so excited and happy. We ordered the ring it came in and it was beautiful. I had the ring for 1 week and the prongs broke on it. We took it back and they fixed the prongs, then 1 month later the band broke in half, lucky I didn't loose the ring, we took it back and they gladly repaired it. Two weeks later another broken prong, by this time I felt as though my ring was spending more time in the shop than on my finger and I was getting a little annoyed. So when we went in they said we will repair it again, I requested that it be replaced and told them I felt as though the ring was a lemon. They debated about it right in front of me and decided to sent it back to the manufacturer and have it replaced. Two weeks later my new ring arrived, I was very excited and thought thank God no more trips back and forth. The new ring seemed to be built much better than the first one at least it lasted longer before having to go back in for repairs. I think it actually lasted 5 months, I was excited about this, isn't that a shame. I then took the ring back and had the prong repaired. After the repair I noticed something that looked like a melted marshmellow on my ring I continued to wear it for a week before going back in and asking what they did in the repair process, the repair man was onsite and polished off some left on solder from the repair, no big deal. I then noticed two small cracks on the band side of the ring, I though I am not going to go back in again this soon. So I continued to wear the ring, and it broke a section about 1/4 inch in size out of the band itself, thank God again I didn't loose the ring. I proceeded to take the ring back and this time I wanted something done to resolve the problem with a poorly designed ring. We took the ring out of it box and showed the lady standing there the ring and explained that we were rather annoyed at the manufacturer of the ring for poor design, she proceeded with a rudd comment, how do you think the ring should be designed. I replied so that it does not break 7 times in 2 years. Then she proceeded to say what would you like us to do. I responded I would like or money back or to pick a different ring from that group manufactured by the same company. She took my ring and went to the back. A few minutes passes and she came back and said we can repair the ring for you again. My husband looked at her and said how many times do we need to come in and have the same ring repaired? She stated that this is Fred Meyer policy and repeated we can repair your ring for you. I stated that would not be satisfactory we paid for a ring and I would like the ring to be able to be worn for many years, I explained that I have had a wedding band for 10 years and never has it needed to be repaired. The Manager a tall man then came out and proceeded to ask the same question again. What would make you happy. Again I stated getting a new ring from that collection not the same style because there is a defect with that style, or getting our money back so that we may choose a different ring all together. While the manager was standing there the lady proceeded to be rudd asking in a very acusational way, what were you doing when the ring broke. I replied shopping and it should not matter what I was doing the fact is that the ring broke and has broke several times along the way. I again repeated that I have had my wedding band 10 years wear it everyday and it has never needed repair. She proceeded to rudely state I don't know what you are doing with your ring, and would not know what you are doing with your ring unless I took the time to follow you every where you go during the day. This was very rude and not customer oriented at all. She was the one to ask what I was doing, if she did not want an answer than she should not ask. She looked at me and said your wedding band is on your left hand and this ring is worn on your right. She was very rude the entire conversation. She repeated again we can have your ring repaired, I replied do I need to get Jessy from King 5 in order to get this problem resolved. I had enough of being bullied and treated like a criminal that was trying to take advantage of Fred Meyer Jewlers. This treatment made my bloodpressure go up, and made me feel terrible about my experience with Fred Meyer Jewlers. After the manager looked at her and said give them their money and I will make a note in the account, they will not buy from Fred Meyer Jewlers again. This really made me made because again we were being treated like criminals when customer service is all we were seeking. The male manager was just as big a bully as his female assistants, guess the apple doesn't fall far from the tree. They all need a little training in what we call customer service and respect. As one lady handed us back or money another female worker came over and asked are they getting their money back she replied yes, and the other lady said go figure the squeeky wheel gets what it wants. She did not even have the politeness to wait until we were gone to make these comments. That is true lack of customer service and they should feel ashamed of how they run there company. I do not blame Fred Meyer Jewlers as a whole but rather I blame the manager and his team at this particular Fred Meyer Jewlers. I believe that Fred Meyer has some quality jewelry and that this particular ring had a deffective design not Fred Meyer Jewlers fault. I bought my daughters ear rings from Fred Meyer Jewlers and never had a problem with them, she has worn them non stop for 3 years now. I hope that someone takes the time to do some customer service training with this particular branch and that they will not treat anyone else the way they treated me and my family.
As we left I asked for all the paper work that lead up to the money being returned and the Manager refused to return the paperwork to us. He refused to give us any of our repair sheets or reciepts, he just responded the ring is no longer yours neither is the paper work. True lack of customer service again.
I have called the customer service number found online for Fred Meyer Jewlers and look forward to hearing from the regional manager in the next 2 days. I hope that she can make things right and show us a renewed spirit and feeling about Fred Meyer Jewlers.
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