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Foto Connection / False & misleading service!

Lincoln, CA, United States Review updated:
5
Contact information:
Phone: 916-408-5711
Fotoconnection.com should be put out of business. Their tactic are mostly lies and deception. You place an order and in a day or so they call you and request you call back and verify information. This is BULL ###! When you do call back they try to upsell you and tell you lies about the product you purchased! Example: I ordered an Olympus Camera (for my wife) they called and requested me to call back. After an eternity on hold the "salesperson' claimed that I needed a battery... I was quite aware that this camera came with the charger and the battery includes and said so. Then he said that it would only last 15 min! These people are preposterous! When I wanted to CANCEL the order he said... "alright I'll include a battery free"!!! Yikes this guy must think we are all born yesterday! Stay away from this site they are rip-off artists and will try and intimidate you. Also their service stinks. I finally had to call back and their Customer Service person said that there "packages are different" (right!) she finally canceled the order! BE AWARE THERE ARE MANY COMPLAINTS AGAINST THIS COMPANY!

SUGGEST you try Beach Camera as they are far more reputable and have excellent service and follow-up!
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Pe
  22nd of Dec, 2007
Agree Disagree 0 Votes
This company uses deceptive bait & switch tactics and should be blacklisted.
Bo
  26th of Dec, 2007
Agree Disagree 0 Votes
Bait and switch is correct, they tied it on a 46 inch sharp tv. They advertised the price plus 153.00 shipping, then came back can't be shipped that way. They tried to jack me out of 196.00 extra. Went to lcdtv.com and paid 23.00 more than advertised price.
St
  30th of Dec, 2007
Agree Disagree 0 Votes
BAIT & SWITCH - THE NEW CONNECTION SHIPPED A USED DIGITAL CAMERA INSTEAD OF THE NEW FACTORY SEALED ONE THAT I ORDERED.
The whole experience has been horrible.
Sucked in by low prices and free accessory kits, I responded to Tom 's numerous requests to telephone The New Connection to confirm my order for a new factory sealed Fuji S700 digital camera with lens cap, lens strap, shoulder strap, USB cord, AV cord & software. After declining Tom's aggressive sales pitch to buy expensive batteries (since the batteries included with the camera would leak and damage it) and numerous attempts to sell me an extended warranty, he rudely indicated that the order would be shipped and hung up on me.

Instead of a new camera for Christmas, I received a used Fuji S700 digital camera, minus the BATTERIES, lens cap, lens strap, shoulder strap and the AV cord. When I installed my own BATTERIES, I discovered the internal memory was full. The camera contains pictures of a small girl. The experience only gets worse as each time I have telephoned and talked to three representatives who strongly advised that if I keep the used camera, The New Connection will provide a free extended warranty. I have repeatedly expressed my frustration to accept the used digital camera and free extended warranty since this is NOT WHAT WAS ADVERTISED ON THE NEW CONNECTION WEBSITE. So now to get a refund, I must fill out a form to return the used camera and pay a 15% restocking fee with return shipping charges. Service representatives indicate that this type of thing happens in the shipping department since The New Connection has a high volume of sales. Additionally, I was told this company purchases closeout items. I am awaiting a reply to the email complaint message I sent outlining this horrible experience and have asked for a full refund minus the restocking fee and return shipping fee.

The Better Businss Bureau of New York indicates that Foto Connection has an unsatisfactory record. Complaints to the Bureau indicate that this company has a pattern of misleading and deceptive business practices. Other business associated with Foto Connection include 1stop Camera & Electronics, 4U Digital, Digital Net Shop, ePhoto Club, Inoax, One Stop Cameras & Computers, Rite Buys, Superior Dealz, The New Connection, The Wiz Store and TVs Depot with additional websites.
Jo
  8th of Jan, 2008
Agree Disagree 0 Votes
These guys are the biggest scam artists in the industry. I couldn't believe the stuff this guy was saying to me when I asked a few questions about a package deal they had for sale. I asked him " Does the camcorder come with this package?" and he said " Why would you ask me that?" and I said " Because the website doesn't show a picture of the camera, but shows a picture of everything else in the package deal and I was concerned(based on the price) that this package was just for the accessories and didn't include the camera." He then said to me " Why do you need a photo?" and I said "WHAT?" and he then said " If there was a picture of the camera would you by the package?" I said " Yes, but why is there no picture and why is the price so low?" at which point he started rambling off jibberish in both english and spanish to the point where I couldn't even understand what he was saying and then he started cursing at me and insulting me until we were both in a shouting match and then I eventually hung up! WTF? These guys are dangerous and rip-off artists, stear clear of this website and go to a reputable one.(one of the big names). Don't ever,ever buy from this company!
Jp
  26th of Apr, 2008
Agree Disagree 0 Votes
i tried to purchase a camera from canada to have it shipped to a USA address. they tried to tack on an extra 4.5% "int'l credit card processing fee", i asked if they would remove the 3% american cc fee, they said no. i called mastercard and they told me they never charge extra for foreign cc. if they did no one would use it when on vacation. foto-a$$holes are trying to screw over canadians who want to put $$ into your economy.
Dk
  3rd of Jun, 2008
Agree Disagree 0 Votes
I just had problem with The New Connection store too. The New Connection & Foto Connection seem like same company because I checked their address are the same location. I ordered Canon SD950 IS check out price is $290. They email me asking me to call them back to verify the order, when I called them, they tried to sell me the battery. They told me that the package comes only 30min. battery, it's not last long, so I need the 2hrs or 4hrs battery, they can give me 4hrs for same price as 2hrs. When I called them back to tell them go ahead throw in the 4hrs and I confirmed with the guy again that I will receive 2 batteries (1 come w/the pkg + additional), he turned around told me that he will give me the 4hrs battery & I can't keep both. I smelled something fishy, so I asked the guy is the original package comes with original battery from Canon? and he said "No", this is an imported camera so the battery is a generic, not original, the 4hrs battery that I pay extra to upgrade into the original battery. I got mad, so I told him to cancel my order and he won't let me. I called my credit card to dispute the charge, and it took me 4 days, finally they cancel the order. They are ready a scam dealer...Watch out those dealers advertise low price...
Mp
  2nd of Oct, 2008
Agree Disagree 0 Votes
I guess I picked the real losers in this business: The New Connection (aka Fotoconnection) & Casio. I ordered the Casion EXZ1080, I promptly received an email to "confirm" my order and to call this 800# only to be sold "upgrades" plus an "mandatory insurance charge" of $20.00. When I disagreed, the sales agent then, just out of the goodness of his heart, waived the "mandatory" charge. So, now the batteries - he said it only comes with a 15 min battery, but for $25 more $ I could get an additional battery that will hold a charge for 5 hrs. I should have stopped right there and then, but then the total price would still have been lower than what I've seen elsewhere. So, my order came, but guess what - no additional battery. I'm not even sure now if the battery I received was the long life version. Well, a month after, the camera's display turned bad. Promptly shipped it to the casio repair in NJ, but was told that I have to pay $92.00 to get it repaired. They say now that it is not a warranty repair? How can that be when I had it for less than 2 months? I asked Casio the same question, and I have yet to hear from them. I am submitting complaints about these two companies everywhere. I realize this is partly my fault for getting sucked in to their bait and switch tactic. Oh well, lesson learned. However, I am going to be on a campaign to get these shady practices out in the open.

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