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Formerly JCPenney Life Insurance


Missing Benefit

Complaint Rating:  85 % with 20 votes
85% 20
Contact information:
Stonebridge Life Insurance
United States
I first purchased my whole life insurance policy from JC Penney Life Insurance in 1993. It was a whole life policy priced at an affordable price $13.34 per month. With the benefit of building cash value. JCPenney Life became Stonebridge Life Insurance.

I recently contacted Stonebridge Life who offers whole life policies and they all list having building cash value as a benefit. I have a whole life policy, but it does not build cash value. How is it possible that my policy that is whole life does not build cash value. I talked to two representatives and they both told me the same thing, no cash value. I can't help that I locked into the low rate 16 years ago. After 16 years, even if I wanted to surrender it would get me less than $400. Why is it that my whole life policy does not earn cash/loan value? Like I said it was formerly JCPenney Life Insurance. It's a small policy less than $20, 000. Can someone tell me why or who to contact other than the customer service. They tried to sell me more insurance, I don't think so.
Complaint comments Comments (4) Complaint country United States Complaint category Business & Finances


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N  5th of May, 2009 by    0 Votes
At Stonebridge Life Insurance Company nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
N  16th of Sep, 2009 by    0 Votes
Dear Confused Virginian. I for one have read your comments concerning JCPenney Life/ Stonebridge Life Insurance and am interested in what you wrote and what your findings were - if any. I just received a sweepstakes promotion in the mail today for a chance to win a $5, 000 shopping spree from JCPenney - and of course it is tied to an attempt to sell you a life insurance policy through Stonebridge Life Insurance Company. I would like to purchase a smaller life insurance policy on myself so I am giving this offer a second look and doing a little research about them - which is how I found your comments posted online. Like you and everyone else, I don't want to get burned and waste my money if Stonebridge is not a reputable company. Do you have any additional information that you might share? Anything you might contribute would be much appreciated. Thank you. Tom - The Confused Kansan
A  31st of Mar, 2010 by    0 Votes
The reason is quite simple. Cash Value is a rip off. Just check with Dave Ramsey, Suze Orman and many other pros who talk on the subject. If you want to find out more just let me know your email and I'll send you some information.
D  9th of Mar, 2012 by    0 Votes
You have cash value, you said that if you surrendered the policy you would get ~$400. What do you think that money is? A gift to you? NO! It is the cash value of the policy! Take a few minutes to review your policy and you will see what the cash value guarantees are. On a small policy like you have, the cash accumulation will not amount to much. That is why you buy insurance for the death benefit, not for the cash accumulation.

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