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The good, the bad, and the ugly - discover what customers are saying about Expedia.com

Welcome to our customer reviews and complaints page for Expedia.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Expedia.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Expedia.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Expedia.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Expedia.com. Your feedback is an important part of our community and will help others make informed decisions.

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11:57 am EDT

Expedia.com cancellation policy

A reminder to read the find print, and read it carefully. In my defense, I was in a hurry due to changing a hotel reservation because my grandson arrived unexpectedly early.

I received my confirmation email from Expedia with a timestamp of 7/25/15 8:25 pm. I glanced at the "Cancellation Policy", which I had seen online. It read:

"Cancellations or changes made before 6:00 PM (Central Daylight Time (US & Canada)) on July 24, 2015 or no-shows are subject to a hotel fee equal to the first night's rate plus taxes and fees."

Not reading the dates carefully, I just checked the 6 PM time. But of course the reality is that there is no possibility of cancellation, since the cancellation date was more than 24 hours before I made the reservation. "Cancellation Penalty" would be a better header.

Other things went wrong with this reservation and I experienced the classic issue of Expedia and the hotel both saying the other entity was the only one able to fix things. Expedia was particularly unhelpful - the 40 minutes I spent talking to the call center individual and then her supervisor was a gigantic waste of time.

Deal directly with the hotel - at least then you only have one organization to deal with if things go wrong. Also note that in general you don't save money with Expedia - see the Forbes article "The Expedia Myth" at http://www.forbes.com/sites/christopherwarrengash/2013/08/02/the-expedia-myth-2/

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8:53 pm EDT
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Expedia.com the call center

The incompetence of the non English speakers who answer the phone is absolutely horrendous. I should not have but I waited 3 hours accompanied with a 2 and 6 years old with needs, and terribly tired after traveling, for these nincompoops to finalize and correct my reservation with a Best Western in Florida. I must have called 10 different times and spoken to more than a dozen who all "fixed" what the previous incompetent did. Afraid of being double or triple billed, I suffered in tears through 3 hours where the concierge had to yell at them on my behalf. The concierge said this happens with the Expedia call center in such and such country. I ended paying the higher rate of the room directly and will never call these people again!

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10:56 pm EDT
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Expedia.com confirmation discrepancy

Expedia sent a confirmation for 2 hotel rooms, but the website didn't allow bed sizes to be different, when reserving a 2nd. room. The website said to contact the hotel to confirm a room request. The Clarion Hotel in Monterey, CA said they only received 1 reservation from Expedia, for 1 room not 2!. I used the website to have them call me back using my trip itinerary number, which I gave to the CS rep. He said, that he couldn't do anything without me replying to a security question. Since, I was in a public place, I didn't want to share my non public information, where anyone could hear me. SORRY was the reply, without me answering a security question, he could not forward or contact the hotel to see, why my reservation came through with 1 room vs. 2. I asked to speak to a Manager & guess what? After a minute or 2 on hold my phone went dead. Called back to complain & was transferred by Charlotte(nice lady) to a supervisor, Maxi. She told me that unless I gave out my non public information, which could be used for identity theft, she couldn't do anything! Asked to speak to a Manager & she said, that without answering a security question, I couldn't be transferred! WARNING DON'T DO BUSINESS WITH EXPEDIA. THEY MUST WANT YOU TO BE AN IDENTITY THEFT VICTIM. Their customer service attitudes are pretty lousy.

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Alisa P
Manhattan, US
Jun 26, 2012 12:41 pm EDT

Due to a website glitch on their end my activity was booked twice. I called to cancel and was on hold for 3 hours. Randomly I called another one of their numbers and someone picked up after 30 seconds. This was still while being on hold on the other line. How the hell do they not balance their calls between different lines?! I was on hold for hours while people calling other lines got through in a matter of seconds.

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SJQ
, US
Jul 16, 2011 3:58 am EDT

I had to book a last minute next day hotel room and by accident. On the site I accidentally booked the wrong city... 6 hrs from where i needed to be. Their cancellation policies leaves no room to fix this without being charged in full for the hotel, and worst of all NONE of their customer service lines were working. Never use this site, I never will again.

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Tony Manseau
, US
Jul 11, 2011 1:10 pm EDT

After spending over two hours on the phone with the people at Expedia.com over their misleading and deceptive practices. Those practices involved airline tickets purchased for my family.

I have decided to sue Expedia.com for this.

I would like to turn this into a class action.

Please e-mail me with your airline ticket fiasco.

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Bioke
, US
Feb 08, 2010 1:25 pm EST

The last several trips I have booked on Expedia have split up my wife and I sitting together, or my children, or both. When contacted they claimed that all they do is request seats and can't guarantee that companions can sit together. When I go through the airline or a travel agent I ALWAYS sit with my family. Seems kind of dumb to pay Expedia a service charge just to split up travel companions...

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MARIANNE
,
Jul 10, 2008 12:28 pm EDT

EXPEDIA IS NOT STANDING BY THEIR COMMENT

BEST PRICE GUARANTEE

I TRAVELED TO FRANCE AND HOTEL GAVE ME AN INVOICE
FOR 4663.05 EURO

EXPEDIA CHARGED ME $9024.89 OR 5822.50 EURO

A DIFFERENCE OF $1797.19

THEY CHARGE ALMOST $2, 000.00 TO RESERVE A HOTEL...
THAT'S CRAZY

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Kirsek
, US
Dec 06, 2012 1:29 pm EST

I can never book the price that they show me. Especially to Asia. Whenever I click BOOK price always goes up!. very frustrating!

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Associal
, US
Oct 31, 2011 9:31 pm EDT

Bought a ticket & conformed it but I went to the airport my ticket didn't exist.I had to pay 3000$ for a new ticket & they ate all my money!

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sonnet
, US
Jul 05, 2011 4:39 pm EDT

I have used this card several time... spent hours trying to get my $50 rebate... they keep sending me to reservations! I'm so ANGRY.. stay away from expedia - they outlasted me... I finally just hung up.

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joebob111
, CH
Jul 23, 2010 2:54 pm EDT

Booked a $4, 000+ trip on Expedia.com on a Sunday. Next day card was charged (that happened really fast) and the itenerary link was showing up on my profile but it wouldn't load when you clicked on it. I called every day for 5 days to report the issue. No one ever called me back to give me the status of my issue. Was told it was a system glitch. After three days of complaining they finally sent me an email with my hotel/flight info manually entered. But that was only after I informed them that charging my card and not delivering the merchandise was a FEDERAL OFFENSE. After calling every day for 5 days I finally gave up as they obviously were not going to ever issue me my formal itenerary. Horrible customer service. They sound like they are from some other country and English is a second language for them. I will never use Expedia again. THEY SUCK! Don't ever book with them. Take your business elsewhere...

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turtlemom
Chicago, US
Nov 11, 2011 2:45 am EST

Expedia is not that bad. I acutally have used them and had a good experience. My wife uses them all the time.

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12:22 pm EDT
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Expedia.com poor / no customer service

I booked my international travel though Expedia. I didn't know that the airline had changed my travel itinerary until attempting to print my boarding passes 23 hours before my scheduled flight. The flight got pushed back approximately two hours. That wouldn't have been a problem except for the fact that I would have missed my connecting flight, booked at the same time through Expedia in route to my final destination. I attempted to contact Expedia without luck. When I got someone, the phone got disconnected or he hung up on me (right at 5:00pm Pacific). I attempted to call back and the wait time grew exponentially from the prior call that I was hung up on/disconnected from. Shift change?. Since I was paying internationally roaming rates, I accepted the offer to have them call me back. They never called back. I had to go to the airport early and speak with a ticket agent who was able to get me on another flight to my final destination. I did not get an email from Expedia altering me that my flight itinerary had changed until after I had made the changes myself with the ticket agent. Not sure if they were contacting me because of the original change or because I made the change because it was around the same time.

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11:08 pm EDT
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Expedia.com flight cancel and no response from expedia at all

I book KUL to Maldives package (flight + hotel) for my vacation in late April via expedia.com in early Feb, however, I received an email by Air Asia in mid Feb and notified us they are not allowed to operate KUL to Maldives w.e.f 1 Mar anymore. I then started looking for alternative and solution from expedia.com, however, no matter how many times I sent email (at least 10 email from different channel and phone call (no one ever answer the phone for t lease 30 mins, the longest is 1 hour). NO REPLY AND REPONSE AT ALL

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8:19 am EST
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Expedia.com rescheduled flight

Flight was canceled due to weather on feb 13 it's the 15 of feb and still no answer on new flight been on telephone for three days keep getting broken promises getting hanged up on 2hr waits on phone at a time and phone drops no call back after I was promised a call back now they tell me after three days that they want to cut our trip short for something that's not or fault

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Why The Long Faces
Why The Long Faces
, US
Feb 15, 2014 7:08 pm EST

Did you purchase trip insurance? That is what it is for. And if the AIRLINE cancelled your flight, it is the AIRLINE that you need to call for the new flight schedule. Priceline can and will do nothing.

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7:09 am EST
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Expedia.com they can't give a written invoice

We bought some flights through expedia. We are a business company and attend a show as an exhibitor and our government support us for our outcomes. Our government wanted a written stamped and singed invoice for our flights when we ask expedia to get an invoice they couldn't give us an invoice. What a poor company is EXPEDIA. Think twice before buying something through expedia. They are very poor company .

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2:26 pm EDT
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Expedia.com airway tickets

Dear sir,

Good day,
Kindly try to find a way out of that problem with expedia.com as they still didn't change my ticket departure timing to be with my family on the same dates as they did change my family members ticket departure and didn't adjust it for me till now, while they allready withdraw the amount of money required for that from my creadit card account.

Kindly review my case carefully and here is my details regarding expedia reservations:

My itinerary # [protected]

How it comes to supply me with my tickets and changes with a costs equal to total: $1, 221.16

While you allready charged me with $1, 863.54 added to withdrawing $99.91 + $99.91 + $99.91 + $92.04

Kindly verify me with the actual deductions from my matercard account and refund me with the difference asap.

Otherwise i'am sorry to inform you that i would take some steps regarding legal ways and authorities to verify my rights.

Kindly be notified that i did called expedia.com using my local mobile network for almost 300 us dollars for the last two days with a dull results and miss leading from almost all representatives and supervisors regarding ticketing.

Many trials regarding bank withdrawals from my master card account are done and still are running by the amount of 99.91 us dollars, with no reasons.

Thanks alot, ..

Best regards,
Dr. Mohamed mah. Sayed
Mobile number: +974 [protected]
[protected]@hotmail.com

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11:46 am EDT
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Expedia.com misrepresentation of flight change fees... or incompetent agent quoting laughable flight change fees

I had to call expedia client service line to change my flight date. The agent quoted me USD 3000, yes three thousand dollar to change a flight date - I travel coach btw. After I explained that the advertised change fees are only USD 120 plus whatever the difference in price of the ticket class if no seats are available in the same class, he explained how he calculated the above figure. The agent checked the residual value of the return portion (that's the one I am changing), and subtracted that from the cost of a one way ticket to my destination. I asked to speak to his superior, her name was francis, she checked a few things and came back with the same quotation. What's even more sad is that I mentioned to both that I had checked with the airliner, and I was quoted a total of USD240 (which includes the 120 change penalty), just the day before and the only reason I didn't make the change is looking for a lower penalty/change fees where I originally purchased my ticket. It was a waste trying to explain. I hung up, called the airliner, made the change for only USD240.

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11:30 am EDT
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Expedia.com misrepresentation of baggage fees cost me an additional 20% 20%

I booked a flight using expedia.com online service in January 2013 after reviewing flights rules and regulation. I was surprised to be informed at the airport upon check in that my baggage allowance is different from that stated on Expedia's website (expedia indicated 2 check in items free of charge while the airliner at the airport affirmed that it is only one item). I was charged USD 75.00, and I will be charged another USD 75.00 for the return portion for my second checked bag. Had I known of such a charge, I would have selected a more favorable airline now that ticket prices are almost the same. Expedia misrepresented flight fees, and when I filed a complaint it took a week or over to correct the online page, and I was not issued a refund or apology (a note that I should check airline websites instead).

Expedia Complaint /Case ID : [REQ:M-3696489].

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Update by SherifT
Apr 05, 2013 4:42 pm EDT

@ Vanquisher of ... : kindly spare me your general inaccurate statements, here's one airliner just off the top of my head that does (coach too): http://www.egyptair.com/English/Pages/BaggageAllowance.aspx . There's a clear misrepresentation of baggage fees on the online service provider's site, I am not sure how you missed the objective of the complaint. To get a better - more interesting kick out of expedia's incompetence, check my second complaint filed today, where I was quoted USD 3000.00 to change the return date of my flight, calling the airline directly I was able to make the change for USD 240.00.

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9:26 am EDT
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Expedia.com refund on cancellation of ticket not issued

We have booked one adult and one child ticket from Hyderabad to Mumbai to Newark for 3 Aug by Air India. The itienary has been changed by Air India and the route has been changed to Hyderabad to Delhi to JFK for the same date. The ticket was cancelled with Air India on 30 July 2012. Air India says that we need to connect with Expedia since the ticket is booked through Expedia and Expedia says the other way. There have been multiple emails exchanged and there would be a standard responce similar to that as mentioned below:
Thank you for contacting us about updating the status of your refund for your flight.
We apologize for the delay in answering your e-mail. We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards.
For your security, we must address your questions regarding your refund by phone with the Expedia account holder.
Please call the Expedia Customer Service Team at the numbers provided below at a suitable time. Please have your itinerary number and/or booking ID available when you call.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA [protected]) or [protected] and reference case ID: S-[protected] (-- tampered case ID).
Thank you for choosing Expedia
(or)
We will do our best to respond to your inquiry within 24 hours.Please note we can not provide the following services over email:
* Booking, changing, or canceling reservations
* Refund requests
* Price quotes
* Urgent requests regarding travel within the next 5 days
Please call us for these requests at 1-800-EXPEDIA [protected]) or [protected] and reference the case number above.

When a call is made, the representative would put us on hold saying he/she would need to check with Air India and the line is cut after around 20 min, . They do not call back. We have had this experience on this case for atleast 10 times. We tried to loop expedia and air india customercare and it did not work either.
Today is 10/25 and nothing has materialized till date. We are not sure on how to tackle this is. Please advise, appreciate any kind of help in this regard.

Thanks,
Vijay
[protected]@yahoo.com

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2:04 am EDT
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Expedia.com business practices, wait time on hold

I am mystified how Expedia stays in business. I'm kicking myself for dealing with them again, after previous experiences, which have cost me money out of pocket for services that they said they would provide. These experiences mirror the complaints listed about Expedia on this website--double bookings for which Expedia has tried to collect $$ for both, refunds not provided, being put on hold for interminable time frames, dropped telephone calls, and paid-for services that don't materialize. Yesterday, Expedia put pending authorizations on for over $3000 on two separate credit accounts of mine for itinerary transactions that were not finalized. In other words, they're encumbering my available credit for services that are not being provided. After speaking with 5 separate agents/supervisors over two days, waiting on hold for hours (seriously), I was told two things: 1: the hold would stay on my credit for three days, and 2: the hold would be removed in 1-2 hours. The hold should never have been placed in the first place.

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1:09 am EST

Expedia.com scam

I booked a two night stay, through Expedia. Expedia quoted a rate of $50.00 per night plus tax, for a grand total of $111.98.

I received a billing statement, from the hotel, stating a rate of $39.50 per night plus tax, for a grand total of $88.48.

Upon contacting Expedia, I told told by the customer service representative & her supervisor, that the hotel made a mistake by giving me a copy of the billing statement. And, that I would not be receiving a credit for the $23.50 difference.

I asked the customer service representative, "Why should I make reservations through Expedia, when I can get a lower rate by contacting the hotel directly?" Her response was to read a pre-written script, which states that Expedia buys reservations in bulk. In order to provide customers the best rate. Obviously, this is not true. And, Expedia would rather lose any potential business, with me & anyone who does not agree with being overcharged, than to credit $23.50.

I will never use Expedia again.

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Adam
, US
Aug 05, 2009 7:39 pm EDT

After booking my tickets for the wrong dates, they cancelled the tickets and promised a refund. I never saw the refund, its been more than two months. I have wasted 25 hours on the phone with them and every time they say they have to talk to their supervisor. Then they put you on hold for two hours or until you hang up or the battery of your cell phone dies! The worst experience of my life...ever...save yourself some trouble and stay away from expedia. I have decided to devote my life to educate people about these blood sucking corporations like expedia. Please discuss this with people you know and save them from this scam. People don't get serious untill it happens to them...but i request you to learn from the experiences of others.

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7:04 pm EDT

Expedia.com do not ever use them!

Expedia is the absolute worst company I have ever encountered. I booked a flight from Columbus, Ohio to a final destination of Aruba for my honeymoon with my soon-to-be husband. I booked the flight in March 2011 (6 months before our September wedding!). Expedia booked us with Us Airways to fly from Columbus, Ohio connecting through Charlotte, NC and finally to Aruba. My husband is serving our country in the military and we had not been on a vacation with each other in 3 and 1/2 years. We were married in September 2011 and scheduled to fly to Aruba the next morning. We arrived to the airport with ample time to make our 9:25am flight, only to find out that US Airways sent Expedia a notice of flight change all the way back in April 2011. Needless to say I was NOT Notified AND Expedia did not re-route us when there was a conflict that our connection flight to Aruba would have already left 20 mins before we would have even arrived in Charlotte. The US Airways representative told us that Expedia gets notices of changes in flight schedules all the time and Expedia is to recognize that and ensure their customers are made aware and that the flights are adjusted accordingly. Since we mistakenly booked through Expedia, the US Airways rep was unable to try and re- route us.

My new husband then called Expedia and was jumped from one customer service rep to another being told over and OVER again about what the mishap was. NOT ONCE did ANY of Expedia's customer service reps offer a solution or research a new flight plan. In fact, my patient new husband was on the phone for over 45 mins (of which 30 mins was ON HOLD as Expedia's customer reps transferred him from one disappointing person to another!). Finally, the last person my husband talked to from Expedia had the audacity to tell him this was a "VOLUNTARY TRANSFER" and the only way they could help was to CHARGE US! We could not believe Expedia had the nerve to suggest this was VOLUNTARY when Expedia screwed up. We already spent $1400 for the tickets and had just spent plenty of money on our wedding. This was supposed to be of the happiest experiences of our new life together and instead we were told we WOULD NOT be going on our HONEYMOON and there was NO compassion and NO apologetic words from any of the Expedia customer reps! Shame on Expedia for their poor business practices. All they seem to care about is how much money they can squeeze out of their customers. We paid a lot of money to use their services and Expedia failed to deliver completely. The only positive thing I can say (which has zero to do with Expedia) is that the US Airways rep was given approval by her manager to switch us onto a flight the next day even though we did not book through them and booked through Expedia. US Airways should have refunded us the money and then make us rebook through them. However, the US Airways rep recognized that the difference in what we paid through Expedia in March and what we'd pay the day before an international flight through them would be astronomical. She pit us on a morning flight the next day with ZERO help or assistance from Expedia.

My new husband and I fully intend to never use Expedia again and will make sure to tell all our friends and families and anyone meet how horrible of a company they are.

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8:21 pm EDT

Expedia.com what a bunch of crooks!!!

I was about to book a car and hotel with expedia cause they had the "cheapest price" come to find out they tell you your price includes taxes and fees and once you get to the hotel the taxes and fees are extra. I called expedia and when I called them out on the unethical practices all they could do is just hang up on me. What a bunch of cowards!

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Rainbows End
, US
May 14, 2019 8:19 pm EDT

Expedia owns Homeaway, who owns Bedandbreakfast.com. They knowingly collected full lodging premiums, plus their travel channel platform commissions from unsuspecting guests, and now refuse to pay the lodging inventory providers - their clients, or to provide any guest lodging data so we as hosts can facilitate guest stays. All while the [censored]ish corporate conglomerate collects daily interest off lodging fees collected in advance that are due all of us at time reservation hits the system preventing us from selling to other partues. What do we do as unpaid inventory providers who are intentionally being kept in the dark by Expedia? What do those unsuspecting guests do when they can't get their lodging facilitated, that they've planned and paid for well in advance? What do the lodging companies do when they are being blindfolded, hands tied, and having their long standing names and businesses ruined because of this corporate greed? Collectively sue. Which will amount to multi-party damage awards to hosts and guests. Get ready Expedia to pay, and pay big.

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11:29 pm EDT

Expedia.com worst agency ever

Expedia is the worst agency ever! I paid the refundable fee and when I decided to change my trip was a nightmare.. the people who are on the phone are beyond incompetent and their policies were made to kill and fool the costumer. One more time it has been prove that the costumer on big companies doesn't matter. what a shame!. I ended loosing money and without traveling anywhere".

When I ask for suggestions were to stay en chicago, the person told me, I never been in chicago, and don't have that information.. WHAT THAT SUPOSSE TO MEAN?

They sold me a package that was fligth+hotel+ the refundable fee:. I am pregnant, and when I decided that I had to cancell my trip for medical reason and change my trip for another date I when online to find another package suitable for me/. I found this itinerary, better flight, hotel and more cheaper". When I called to make the change they told me that the fligth had to be with continental, and I will loose 300$ because on that day the ticket was cheaper?. Then they told me that if I want that hotel I have to pay 400$ more even do the new package was cheaper that the amount that I already paid in the intinerary number one!. So I have to pay more for a intinerary that online says will cost me 899$, less than 1300$ that I already pay, LOOSING THE DIFFERENCE OF THAT MONEY! because EXPEDIA can’t work in a package when I want to use the refundable fee, so is a win win for EXPEDIA and a loose loose FOR me!. Soo nicee, congrants!

SO WHATS THE POINT TO PAY THE REFUNDABLE FEE IF THE COSTUMER WILL END LOOSING MONEY AND THE COMPANY WILL CHANGE THE ITINERARY FOR SEPARATED NO IN A PACKAGE?

YOU ARE STILLING MONEY FOR THE COSTUMER.

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3:24 pm EDT
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Expedia.com price gouging

When planning my vacation to the east coast I booked a room through Expedia.com in a town in West Virginia where there was a heritage festival going on, and hotels were full. I obtained a room through Expedia - their ad said "book soon, last room!" or words to that effect. The price was quite high, but I booked it because I wanted to make the last night of our vacation special, and I thought it must be a really nice room. Since I live on the west coast, I had no idea what this motel was like, it is not part of a chain. When we arrived, we discovered the motel was very old, with cracks in the ceiling, dirty carpet, terrible beds, not even a plastic cup supplied, etc. We went to the festival and the concert, returned to the room after 10 pm and went to sleep. When we checked out, we found that the manager had called Expedia because they had inflated the price of the room over 500%. THE MOTEL WOULD HAVE CHARGED $52 FOR THE ROOM, AND I WAS BILLED $330! Expedia told the manager that I had to call, and I did. I spoke to a supervisor, still convinced Expedia had made an honest mistake, and was told that I had no recourse, since I had paid for the room, and then he topped it off with, "is there anything else I can help you with?" I have never been more furious, and will NE VER use Expedia again. I want everyone to know about Expedia's dishonest business practices.

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1:23 am EDT
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Expedia.com false mastercard promotion

I received an e-mail from Expedia regarding a Mastercard promotion. Depending on the hotel/flight reservation, the promotion was up to $150 as long as booked via Facebook. I tried to make the booking repeatedly, but technincally it would not go through. After speaking to 4 customer service reps who had no knowledge of the promotion or how to process it, I spoke to a supervisor. She booked the travel and guaranteed I would be eligible for the promotion. This week I received a notice that I was not awarded the bonus because I did not directly book the travel. Another 4 reps and then a supervisor who then confused the dates of the promotion. Long story short, this is a rip-off bait and switch sponsored by Expedia and Bank of California. Do not trust Expedia.ripoff

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6:02 pm EDT
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Expedia.com false advertisement, poor customer service, faulty third party business practices

I used Expedia.com to book travel acommodations for my graduation weekend in Lynchburg, Va. I used Expedia's unpublished room rates to book a room for two adults and 1 child, age 15. After being charged $97.13 per night for a total of $291.40, it was revealed to be at the Days Inn in Bedford, Va. Unable to complete the transaction online, I called the 800 number where a reservationist verified 2 double beds in a non-smoking room. She could not guarantee the bed size because I requested 2 queen. I gave her my credit card information with the itinerary number before instructing me to return online because she was unable to input the card number. Under Hotel Rules and Restrictions, all bookings are final and cannot be cancelled, refunded, changed, exchanged or transferred; the hotel will require a valid credit card... in the name of the primary hotel guest; and while Expedia works to ensure that the amenities shown are available, we cannot guarantee they will be in service during your stay; the hotel name and exact location will be shown after you book; all rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarentee the number of beds. I arrived at the Days Inn in Bedford, Va at 5:30 pm on May 12, 2011 only to find out that Expedia had booked a queen smoking room and paid $39.40 for Thursday night and $80.36 for Friday and Saturday. I repeatedly called Expedia.com, was put on hold for up to 2 hours and 45 minutes, and was disconnected 6 times. Hotwire called the front desk and was informed that the hotel was booked for Friday and Saturday. at 9:45 pm, I was given a double bed, non-smoking room and charged the difference between the regular room rate of $72 and the $39 paid by Expedia. The room was malodorous with stink bugs. the next day, I was told that I could remain in that room for an a, dditional $118.58. However, unable to pay additional monies, I was forced to take the queen smoking room for which I had paid $97.13. Because 3 people (75 year old mother, 50 year old graduate student, and 15 year old daughter) could not sleep in one queen bed, I was to be charged an additional $20 for a cot. By 7 pm the following night, my daughter was experiencing an asthma attack. The hotel office and Expedia continued to ignore my repeated requests for assistance, especially since the hotel was not filled to capacity and the room reservation did not accomodate the number of people specified. At the emergency room, my daughter was given a treatment and sent back to the hotel with an inhaler. She and I (both asthamtics) spent the night in the car. Expedia.com sent a private message informing me that my information had been passed on to the appropriate representatives. Yet, to date- May.19, 2011, i have not been contacted. I am now blocked from the Expedia.com website and unable to communicate with them online. When the 800 number is called, the representatives refuse to connect me with a supervisor or anyone in the corporate office. Complaint: false advertisement re: guaranteeing appropriate sleeping arrangements for number of guests provided; improper 3rd party contractual agreements- i should not have been charged extra for corrective services (room rate discrepancies and sleeping conditions); reeimbursement for additional expenses including medical treatments incurred because of Expedia's booking error.

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dragnodd
, US
May 19, 2011 6:12 pm EDT

Expedia has a bad set up. They don't gaurenter anything. You're not the first and wont be the last.

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12:35 pm EDT

Expedia.com worst travel site ever!

This is ridiculous, we tried to pay a travel package by the split option online first (2 cards), it did not go thru so we called the help line, then we tried paying it with only 1 card via phone and for some reason that is still not clearly explained to me, transaction did not go thru again yet it managed to block 3 of my cards (SO FAR) so after about 40 mins on the phone i realized the problem wasnt going to be solved any time soon so I asked the agent to CANCEL ALL PENDING TRANSACTIONS, still not sure if this was done as the transactions still look active in my online banking account, anyway after i hung up i tried one last time online, this time with a different (4th) credit card and i got the below error message:

sorry, we are unable to complete your booking
We couldn't obtain authorization for this credit/debit card.

what i understood from this is: PAYMENT DID NOT GO THRU yet i got a message from bank saying about 1500$ went thru (even though the amount of my transaction was 4000$ and i got an error message saying TRANSACTION DID NOT GO THRU)

i am still trying to figure out whether any payments were made to expedia from me (im on the phone with the bank right now and i think SEVERAL PAYMENTS WENT THRU even tho i kept getting error messages in each try) or not but i gotta say ive been online shopping for years now and this by far is the WORST experience ever. I lost almost 2 hrs (40 mins on the phone) trying to do a simple transaction, ended up not being able to but the package i chose AND paying an amount that is still not clear to me to expedia.

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markonate23
Beverly Hills, US
Jun 23, 2011 5:26 pm EDT

idiot!
the reason why your booking did not go thru is beacause the daily spending limit of your card!
you should've verify it to your bank first before you try to book it. and also expedia did not charge your card, that amount have just been hold but it will be released with in 24 hours.. you're so idiot! ### off man

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