Enterprise / enterprise unauthorized fraudulent card charges

60 Beale St, Quincy, United States Review updated:
Contact information:
Phone: 6173760429

I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy in the eye and said, "YOU [Enterprise] ARE NOT AUTHORIZED TO CHARGE ANYTHING ON THIS CARD. I'M TRUSTING YOU". Over a series of days, my bank statement reflected at least four (4) different unauthorized and/or fraudulent charges from Enterprise that they have still not refunded two (2) months later.

Feb 18, 2015
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  • En
      19th of Feb, 2015

    Quincy, I would like to discuss this further with you. Please email us at [protected] with your contact information, rental/reservation number and any other incident details. Please reference 150219-001962. -Tatiana

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