1.On June 17th 2007 I took an ELAL flight from Las Vegas to Tel Aviv Israel with my two children.
2.Upon arrival to Tel Aviv I discovered that all three luggage parcels did not arrive. 4 days later two of my bags arrived, the third was never found.
3.Ever since, for the past three and a half month, I have been in a constant attempt to recover my belongings and later on get the reimbursement for the lost suitcase. Even though I filled my claim in accordance to the ELAL stated procedure-
(See http://www.elal.co.il/ELAL/English/ContactUs/), I have since been deceived, ignored and led through an incomprehensible process of disregarding any accountability or due diligence by ELAL.
4.To make matters worse, the ELAL office in New York has no direct customer service phone line (see the aforementioned web site with phone numbers that are a recorded message). All my faxes and Emails have been generally ignored or answered with inconsistent, contradicting and un-committing replies. Since we are us citizens, the Israel office has directed me time after time to the New York office where supposedly my file was handled. All other communications with the Israeli office have so far led to nothing.
5.ELAL mentions on its website 21 days for replies to claims, we have waited three times that period and have been treated with disrespect and dishonesty.
In conclusion- Save your time, save your money global company with a provincial attitude and sub par customer service.