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eDiets.com / Scam billing!

GA, United States Review updated:
5
Contact information:

Complete ripoff - I signed up for the $17.95 per month digital diet package - was charged over $300 on my credit card and now I can't reach them at the 800 number or "live chat" and I've emailed twice with no response. How do you get in touch with these people to cancel a membership? I was on hold for 2 hours (not an exaggeration). DO NOT subscribe to ediets. Weight Watchers online service is much better and you can contact them with no problems.
Sa
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Fl
  26th of Sep, 2010
Agree Disagree 0 Votes
I was solicited via their live chat, the chat representative, Cornelius Pittman, asked if he could call me with additional discounts and promotions not listed online. Cornelius called and offered me a 15% discount, mind you can't gain access to the menu for home delivery until you have given them your credit card information. Cornelius gave me the 5 day plan for $115.24 including delivery. This comes to $5.76 per meal. Sounds good until you access the menus and discover that your breakfast and snacks consist of blueberry muffin (1) or eggs and apple sauce or english muffin, canadian ham, egg (egg McMuffis essentially), snack cracker, for example. These choices are definitely not worth $5.76 each. So its misleading when the guy tells you that you are getting a good value for $5.76 per meal including shipping. When asked about cancellation, the rep fails to tell you that you can cancel if you call back within the hour. When asked about the cancellation the rep explains that you cannot cancel the first week and that if you cancel before 4 weeks you will be charged a $99.00 cancellation fee. A serious rip off. Then when you call back to cancel from the same number they called you back at to take your order, their computer system hangs up on you if you select the option to cancel your order. You don't get through to speak with anyone unless you call from a different phone number and select something other than cancel. Then the representatives, including the supervisor, refuse to waive the cancellation fee. So you have to pay $99.00 for being deceived and trying to do something about it. Its a serious rip off. Call the consumer protection agency and tell them about it if you've been riped off by this company.
Ds
  17th of Oct, 2010
Agree Disagree 0 Votes
STAY AWAY! What they don't tell you about their meal plans and shopping list is that the recipes don't work together so you have to buy an ingredient just so you can use a tablespoon of it and never need it again. The meals don't work together and it will get VERY expensive to follow their recommended meal plans. They also make you sign a 3 month agreement (hidden in the fine print) and charge you a $25 early cancellation fee if you cancel early because you don't like their service. STAY AWAY FROM THIS SCAM OPERATION!
Ke
  15th of Nov, 2010
Agree Disagree 0 Votes
I just found out my total charges was not for the 4week program. It was only for the week. Which means they are telling me that $128 a week x 4 You do the math!!! Who in the right mind would pay $128 for 5 days of frozen tasteless food while you can go to your local grocery store and but smart-ones for the whole month..
This site is a total SCAM !!!
Ke
  15th of Nov, 2010
Agree Disagree +1 Votes
It is a SCAM!!!

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