Economy Car Rentals / extra cost added then we picked up the car and the condition of the car
We rented a car at the Fort Lauderdale location on line and when we arrived to pick up our car we heard people arguing about extra changes that were being charged . I processed to my rep and handed my rental agreement to the person behind the desk which showed the agreement and the cost of the rental. As the rep started to discuss the contract he inforformed me that a $27/day extra charge would be charged if you wanted insurance. I declined the insurance as I have through the past 20 years of renting as I have coverage through my home and credit card. The rep then stated that if I couldn't provide proof of insurance that he would have to charge me this rate( declining this insurance coverage was always enough through my 20 years of rental with othe companies). I then contacted my insurance company and they sent a email stating my coverage. The rep at first didn't want to accept this but then agreeed it was enough. We proceeded to finish with the rep before he gave me another elivated total far above the cost that my agreement stated. I asked why this was not the cost that my agreement stated and I did show that I have insurance coverage. He said that there is manditory $7/day charges ect that he has to charge as policy. After arguing with the guy over these charges I finally agreeded to pay so I could get out of there after a 1 hr ordeal and my family patiently waiting for me. We then proceeded to go to our car with the rep and go over the many dents and scuffs this car had. I noticed that the weather stripping on both passenger doors were hanging out and looked like crap. The rep stated that that is a comon problem with Nissan. After arguing for over an hr and now seeing this I was discusted with their policies there customer service and their product and would never rent from them again. I now have to drive around Florida for 10 days with weatherstripping hanging out the doors and am Embarrassed to drive this car
Economy Car Rentals Customer Care's Response, Jan 08, 2018
Dear Dale Z,
Could you please advise your voucher number?
Have you placed your reservation through www.economycarrentals.com ?
Thank you for your kind response.
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