Economy Car Rentals / bait and switch

Fort Lauderdale, FL, United States
Contact information:

On Thursday, September 7, 2017 in preparation to evacuate Miami Beach prior to Hurricane Irma, we reserved a car from the website to be picked up at Fort Lauderdale-Hollywood Airport on Friday, September 8, 2017 and dropped-off on Wednesday, September 13, 2017.
We pre-paid eighty dollars ($80.00) for an Economy Rent a Car with a daily rate of $9.50 for 5 days and the estimated tax and fees.
When we arrived at the Economy customer services desk, we were informed of the following:
1. Economy would not accept the insurance that American Express provides and for which we pay a premium. Although, we were not given the option at the time, we found out later that we could have given $1000 deposit to waive the fee. Additional Fee: $11.99 per day.
2. Economy charges for an additional driver, even though it was my husband of 40 years. Additional Fee: $15.00 a day.
3. Economy charges an upgrade fee to Florida residents who drive more than 100 miles per day. Additional Fee: $10.00 per day. This fee is not mentioned until after the order is placed online and given the evacuation order, we exceeded that mileage limit.
The final bill was $317.45 for the “privilege” of driving the Economy car out of harm’s way (Irma). We feel that Economy took advantage of the existing state of emergency.

Sep 16, 2017

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