Ecoin.sg
Reviews and Complaints

Hi. Today 15 Feb ard 11am I went to Amk branch to cut hair. I was being attended by a chi lady with long hair and spec. Her attitude was bad and face black. I ask her to just follow how previously it was being cut. She hai loudly? Then when I sat down she said my hair spoilt? My hair is not spoilt is perm for cny! She can't c?

Then she shaved my sides of my hair on left and right. Now got 2 botak spots. I ask her let ne see the mirror and was shock. I told her I can't Accept she panicked and ask for her manager. She never apologize and kept insisting it is my fault!

Her manager came and continue to trim and shave?

I told him I can't accept my side hair on my face never ask cut so short and my back of my hair also?

Still insist I am at fault? If she dun know how to cut go home. Not happy to work go home! Dun vent her temper on my hair?

She shave and cut my hair so short on purpose? She thinks I am a lesbian?

At the end het manager never charged me. It is not able payment it is the trust I have in them is not there!

I signed up e package at amk. I will never go amk again!

I demand an explanation and apology!

I feel cheated and uncomfortable for the service they gave, which is ask to pay 1000+ dollars for hair wash. First time to wash is 79 dollars. I asked can just pay for the first time or not, the staff ignore me and suggest me to pay half first. I still cannot afford then ask me to pay 530 dollars.
Now i feel regret and want to ask for refund of my payment just make 79 dollars for the first wash. I will not go for this salon again.

They put the temperature scanning device at door. Seems useless as the lady who wearing tag 29 are actually asking me to pull down my mask for scanning. I rejected to do so because it is so nonsense to unwear mask in public, especially in this pandemic!

Change your temperature device or change your staff please!

I booked an appointment for yesterday to do up my hair (cut and dye), went down to ecoin at marine parade, only to find out that I needed to produce my membership card so that they can use the credits left in it (around $260 left). I was not told b4 and I hadn't used this card b4 as well as far as I can remember.

I was told this amount will be forfeited since I cannot produce the card. INTERESTING. Because the company clearly has a record of my package and how much I have used thus far.

I'm not sure what kind of a system is this. I tried searching for this 'card' at home, something i dun even know if I was given in the beginning. And I can't find. Looks like I have just donated my 200 over bucks to a company that has little integrity.

Pls look into this matter. I wish for a refund because I dun even want to step into ecoin again.

Thank u.

Noeline Wong

Before I enter there is no explanation of need to be waited for long, second after a long 30min wait, suddenly a female came in which I overheard she is no appointment and seems to be good friend with the stylist n he prior her first.
Last the cutting is worst and no style at all, the stylist still need my advice to cut on where... Tpy branch suck when the stylist had changed...

I was in need of a quick haircut and I stumbled across e coin at yishun. On the window it showed $10 for a haircut and $8 if you're a member. I told myself "hey $10 isn't that bad." but it was, it really was. Right after my hair was cut, this woman brought me towards the counter and asked me whether I wanted to sign up for membership and I said why not.

She told me to key in my initials and the right after that I noticed a "$50" in the computer and I asked her why am I paying $50 and she said that this $50 is like a (to put it simply) starbucks card so you wouldn't need to bring your wallet in whenever you want to cut your hair.

And obviously I told her that I don't want to sign up for the membership and I asked her to cancel it. And here's the funny part, every time I asked her to cancel she persistently said "sorry cannot cancel cause I already entered your info into the system already." I was shocked once again and I told her that I was short in case and I couldn't pay for it. And it resulted in her saying, "so how? Go ask whether your friend can pay or not or you call someone down to pay for you."

At this point I was so frustrated because on the computer there was a "cancel" button but she didn't want to press it. I had no choice but to pay that $50 even though it wasn't worth it.

That place is horrible and their hair cuts were not decent at all. I calculated how long it will take me to use up that $50 and it will last at least 4 years.
As I cut my hair after 2 to 3 months and they explained that everytime I go back there to cut they will minus $3 from that $50.

Everything was so misleading and their attitude was horrible. Do not go to that place ever. Ever.

Very misleading. Saw the shop outside said haircut-$10 and after the haircut they told me if I wanted to be a member, afterwards calculating total it would be $50, I then denied and said that I didn't want it anymore and they said that I can't change it anymore, so I was a bit frustrated and upset feeling it was actually a scam since I was the last person before closing

Ecoin.sg in amk on 31 oct 10.30am.. bad experience..thermometer staff was v rude.. she asked me to stand even though the other staff asked me to sit as there is no customer to occupy the seat.. she has no sense of customer service and merely busy with her own work.. "force" customers to cut hair! I took pic of the store to prove i was there.. she thinks i took her photo.. b4 i go.. she shouted behind me to ask me go see a doctor n eat medicine.. everyone heard! Its so shocking...cheap but i will never step in ever again! Worst experience ever!

CASE Singapore received many complaints against the hair saloon Ecoin in the past. They reinvented themselves by changing their name from Ecoin to New Station and continued their dishonest ways of getting customers. I don't understand why they are allowed to continue to run their operation when it was clear that their victims included our senior citizens.

I'm writing this because of I am a recent victim. This time at the Bedok Branch. They have people stationed outside their saloon announcing to people about a $5 haircut without making effort to make clear the condition attached to it. When I walked in they ushered me in in a very friendly way, made me sit down and had a hair dresser attend to me immediately. At this point, who would ask questions about a $5 hair cut?

At the end of it, then they told me that the $5 per hair cut is for member, for non-member it was $10. This was done after my hair cut. When I had no choice they further said that there was another condition which was that the $5 is for a package valued at $50.

When I refused the package, they showed their displeasure on their faces making it a very unpleasant experience.

I was with the hair salon today doing my usual hair treatment. After that I was at the hair receptionist. The lady in charge was not happy, immediately face blacked with me as I did not sign on for another massage therapy. Hername is Lin. She loudly declared that the card was ‘ruan qi bah cao' don't know how many tones I have utilised the package. One time treatment cost me $169 and I did another one as the hair stylist said I need oxygen for my oily hair. I am very frightened to go there even today. Can I change the branch so that my stress is released? My
contact is [protected] n my email is Yvonne.[protected]@gmail.com.

I've had my hair cut at the outlet at boonkeng today.
Let's just not talk about the 1h waiting time as I understand that the cheap prices are attractive.
However, once it was my turn, the hairdresser dissed my hair quality for being too rough, dry and tangled. She went on to ask me if I comb my hair regularly. I apologised for my tangled hair but I told her I wash it everyday.
She went on to pull my hair with all force to try to untangle it rather than doing it professionally. I told her it hurt but she blamed me for having "bad hair". I kept quiet as she was too intimidating. My friend waiting for me at the side could clearly see the amount of hair the hairdresser pulled out and told me it was heartbreaking to see the hairdresser treating me like this.
I'm sorry for the natural bad hair quality, but is it right to blame a customer? Is it right to be so harsh with a customer's hair? Is it right to treat her like a doll?
I am a member of ecoin v long ago and it is quite shocking to see their attitude towards customers change over the years. Now I can say "proudly" that I'm embarrassed to be a member.
I know the price is attractive but for the waiting time and the service you are getting, it's really NOT worth it!

I am ecoin member.
I and my kid came to ecoin Toa Payoh branch to do hair cut for my kid on 3rd November. We were waiting for more than 15 minutes. I told the salon in charge that we had been waiting for 15 minuets and asked about how Long I needed to wait. In fact, free hair dressers are there and they ignored although they saw the customers were waiting. After I asked, one dresser came and started hair cut. During hair cutting, I was telling my kid not to move head and tilted. Once the haircut was almost done, the dresser didn't ask me whether I was satisfied or not. I told her to wait and check for my kid hair style. I told her to adjust because hair was not neat. After the dresser did what I said, she didn't ask me about the satisfaction. I said to wait and asked her to cut a bit shorter at the forehead hair. The dresser almost shouted and told me that my kid's head was moving and how she could cut. I told her that I could hold my kid head and cut the hair.
The ecoin service at Toa Payoh branch was too bad and I'd like to withdraw my deposit.
Pls advice me how I could withdraw my deposit.
For long-term sustainability of your business, ecoin management needs to focus on the services.

Just went to the eCoin outlet at toa payoh central,
For just a haircut, but after the haircut was done, was led to a room to do some scalp diagnosis which I did not even agree to, when sat down, the
Female staff already started applying some liquid solution on my head, while trying hard to sell me some crazy package to "clean my scalp", even after saying no constantly, still tried to push to me the plan.Afterwards I had to pay $99 for the treatment I did not even agree with.I would avoid ecoin if I need a haircut if unwanted services are pushed on me.

There have been many terrible reviews about this China Based shop located around Singapore. One of which I've had made the worst mistake of my life, and thus losing more than half a thousand bucks.

I'd like to share my experience with everyone so that there will hopefully be no more "victims". If you're one of those who trust people easily and can't say no to others, please pay special attention.

This store used the usual tactics. Opening promotions: haircut SGD$1 for members $3 for non members. Just the thing I was in need of a haircut. So I entered the store and was served within 6minutes of waiting by this woman who I thought was so strange that can only speak Chinese. (I am terrible with that language so I explained that I'm bad with Chinese. But she continued speaking in that language.)

We began with a simple haircut, rather long, about 12 minutes or so. Occasionally she would pop a few questions like are you working, have you applied for member, etc, and of course...in Chinese.

After the hair cut was where it began. She requested for my help. "Handsome come and help me awhile" direct translation from her Chinese statement.

Now here's the thing. She had asked me about my life abit and if I like to help people. I suspected nothing while she found out I'm a student volunteer. So naturally I'm accustomed to helping people when they needed. So when I thought she needed help, I stood up immediately and went with her.

She pop me up in another seat and started to use some strange machine to scan/zoom into my scalp. There was a monitor to show how the roots of my hair, etc. Here she explain how my roots are damaged etc etc (I understood nothing since it was explained in Chinese...)

Without asking for my consent she started applying some cream onto my scalp, explaining that this treatment from the usual 259 bucks is now at a discounted price of $59.

Now here's the tricky part. She had already applied the cream which is the start of the treatment. So I'm like. Hello, you apply the cream already then you tell me the price. Here she's like don't worry don't worry, I'll remove the cream now.

Then she started applying more cream to my hair, saying it will be over shortly, and placed this huge machine over my head. It was nice. She even offered Chinese tea. At this point in time I'm already bewildered, but under their spell since I can't go out of their shop with my hair full of cream.

After 10minutes of being under that machine. She took me to wash my hair. It wasn't that bad. We came out after a while she started using a hairdryer to blow dry my hair.

At this time is where the scam begins.

She'll lead you to the cashier for payment. But she'll say in order for the scalp to be clean and the treatment to be successful, you'll need to undergo this treatment 10 more times!

This is a lie. I'm afraid I'm just too stupid to reject the offer. I mean, they offered an additional 2 treatments, making it 12 more of such treatments in total, and made the treatment that I just had free.in addition, they said that anyone can just go into the saloon for such a treatment if they knew my date of birth and my phone number.

Not a bad offer right? Plus my friends can use it too.

Here. Somehow I'm already taking out my card to make payment of 600 bucks. It was only after payment was made, then I started to realize a few things.

1) You don't need 10 treatments for it to be successful. 1 is enough. More than necessary. Your scalp is already cleaned. Just make sure it stays that way.

2) Do you know how easy it is to obtain someone's DOB and Phone number these days? Once they know you're a member... Hey sir can you fill out this survey form for me. Boom. 10 treatments gone.

3) This is the thing that aroused my suspicions. Minutes after leaving the store, my hair started to itch and my head hurts like mad. (I won't say unbearable.)

Apparently they don't allow refunds.

I'm writing this online as a lesson for myself. Many people will be complaining saying my complain is biased, racist etc. But trust me, I don't mean it. I'm saying that it could happen to anyone. I only found out it was based in China via online reviews and searches.

Here's some takeaways.
1) If you're new to something. Research first. The first thing I see when I search Ecoin on Google is: avoid this shop. I'm not kidding.

2) Don't go around helping people who don't look like they need help. "Need to rush off somewhere" is a good tactic to use.

3) Be careful of what you reveal to others. It can be used against you.

Cheerios. Stay safe, be smart.

I would like to make a complain on this salon - ecoin.sg which located at Toa Payoh Central. I believe there are lots of complain cases on this salon.
They used the tactic of $5 hair cut for non-member to attract walk-in customer and persuading you to join their member. if you are rejecting to join, they'll charge you for $10 hair cut instead of $5 for NON-MEMBER as stated at the shop.

I used to do my hair cut there with $5 for the past few months. Til now, they are so terrible to train the new hairstylist to try different tactics in order to sell their membership instead of hair cut.

If you are not willing to join, they will express their unhappiness and charge you any price as they feel to charge.

I strongly feel that this CHINA SALON is humiliating Singaporeans with such a bad and rude service, irresponsible to customers.

This shop should be closed and investigated by Consumers Association. It is just indirectly show that this shop is running their business beyond the government control.