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Ecoin.sg / Hair cut - poor service and cheating consumers' money

1 Toa Payoh, Singapore Review updated:

I would like to make a complain on this salon - ecoin.sg which located at Toa Payoh Central. I believe there are lots of complain cases on this salon.
They used the tactic of $5 hair cut for non-member to attract walk-in customer and persuading you to join their member. if you are rejecting to join, they'll charge you for $10 hair cut instead of $5 for NON-MEMBER as stated at the shop.

I used to do my hair cut there with $5 for the past few months. Til now, they are so terrible to train the new hairstylist to try different tactics in order to sell their membership instead of hair cut.

If you are not willing to join, they will express their unhappiness and charge you any price as they feel to charge.

I strongly feel that this CHINA SALON is humiliating Singaporeans with such a bad and rude service, irresponsible to customers.

This shop should be closed and investigated by Consumers Association. It is just indirectly show that this shop is running their business beyond the government control.

Re
Sep 19, 2015
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Comments

  • Ye
      13th of Dec, 2015
    +2 Votes

    Yes, this shop is very unethical. Pressures people to buy packages even though we repeatedly insist that we are not interested. More interested in selling packages than cutting your hair. Rude Service.
    If you don't buy the packages, then they give black face and do a lousy job.

  • Ge
      31st of Jan, 2016
    0 Votes

    totally agree, i believe that this hard sell sale method are being used in all their outlet as i encounter the same issue at marine parade outlet
    Pressures people to buy packages even though we repeatedly insist that we are not interested.
    there are more interested in selling packages than cutting your hair.
    that their company company direction as their supervisor are the one who assist in pressuring .

    dont not be tempted by the cheap price, it a trap to lure you in .
    i sincerely hope that this will help serve a warning to all singaporean, please beware of the ecoin.sg salon .

  • Ng
      4th of Feb, 2016
    +1 Votes

    This morning I went for a hair cut at Ecoin.sg Bendemeer Branch.
    After cutting, hairdresser ask me to join as a member at $40 so each time go for cutting I only need to pay S3/-. I told her one month cut once is not worth joining, then she said I need to pay $10/-.

    Why is there a 100% increase ... CNY, refuse to take up membership...

    Thanks

  • Ws
      9th of Apr, 2016
    0 Votes

    I've had rather good experience at TPY ecoin actually. My Father is a member there and he goes regularly for treatment and haircut, and they charge him the same amount every time. I have also had experience colouring my hair at the same salon, and the hairdresser is actually very friendly and will keep up a conversation. I was a bit skeptical at first after reading all the negative feedback, but my father assured me that it's okay, as he has had good experience there. I Guess it all depends on your hairdresser. I'm also going back there to dye my hair again soon!

  • Mk
      25th of Jul, 2016
    0 Votes

    Agree with few of the outlets doing the forcing of buuing package.. But u can try the outlet at Clementi, their service are good especially the manager name Jimmy.. He is friendly and he do not force ppl to sign package. And he can gives good advise in styling n gives a nice perm and hair cut.

  • Co
      13th of Dec, 2016
    0 Votes

    I got attracted by $19 cold perm today at Bugis outlet, was told $39, lured into scalp treatment by stylist saying perm can be free if do treatment. Where got free...$188+39, cashier refuse to lower total price. So yeah, paid $200+ in the end. Btw, looks like they more enthusiastic with treatment. With shoulder massage. Ok not bad for that, but tactics on pricing still bad. Btw I still need to go back to redo perm. I think perming time too short, not properly curled. Still say due to my hair being thin. Nonsense.

  • Se
      9th of Oct, 2017
    0 Votes

    The hair stylist use perm lotion to wipe off the color stain on my forehead resulting to melt my hair away. I was told to come back for treatment. What was the point, my image had been tarnish. Despite that offer, I went back for treatment as claimed by them. They did unwillingly pulling my hair. After the hair stylist named Kelly who damage my hair, they refused to honour their words to provided correction words caused by their ex staff. The salon manager AnQi asked me to look for Kelly who had left the salon which is ridiculous. Now I left with unused package that I had reservations to use.

  • Se
      9th of Oct, 2017
    0 Votes

    The male hair stylist with tattoo eyebrows did a lousy hair cut. My fringe was cut short on the side resulting a big hole. When you lift up the hair, there were a lot of uneven cuts. Please be careful of this Malaysian hair stylist at Bugis branch. When you feedback to him, he give you very bad attitude. Ask you to use your other side of the hair to cover. What kind of service is this?

  • Mi
      30th of Nov, 2017
    0 Votes

    Ecoin staff only wants to make money. I think they are getting a big portion of what we are paying. That's why they push and push. If you said I will think about it, they will said if you come back the next time, you wouldn't get this price any more. I'll just said then we talk about it again the next time. Normally, they like to give you free hair cut for to sell their product.

    Besides, they are also very rude when you don't buy their product. Sometimes, I think the push the product over the limit. If you have good product, customer will Automatic come back . If Customer don't want you product, that's no point pushing. Customer have the right to say no to any product in the market.

    I went to several e-coin branch and they are all the same. I really hope that e-coin management can do sometime on this, Else I will not top-up my credit any more upon my credit finished.

  • Il
      2nd of Jul, 2018
    0 Votes

    Believe me, I am usually very lenient when it comes to haircuts and I usually accept haircuts despite how badly some of them turn out. But this place was nothing short of terrible.

    It seemed decent at first. The barber proceeded to ask me what style of cut I want, and I gave a series of simple requirements – trim fringe, cut slope at the back, etc. None of which I believe are too complicated to comprehend.

    Throughout the course of the haircut, the barber was very evidently distracted by many of things around her, constantly shouting at fellow colleagues, and even towards some customers who walked in without knowing that they were supposed to wait outside the shop first. Her lack of focus undeniably led to a very poor quality of work. Despite having told her specifically for a slope, she did the exact opposite, blissfully cutting away my hair until the end when I realised there was no slope (I am a school student and the school requirements need us to have a sloped back – this is not out of vanity or whatsoever). I hence asked her to cut a slope at the back, to which she hesitated and replied "这样剪会很难看" which roughly translates to 'cutting this way would be ugly', since she had already cut off a significant proportion of my hair at the back and a slope would look off-place. I just told her it was okay and to just proceed cutting.

    At the end it turned out quite awful. There was barely any slope at the back but I grudgingly accepted it. The fringe and sides appeared to be in a very bowl-cut manner which felt rather undesirable, but I took it anyways as she did tell me it would be ugly.

    Then came the cleaning after the haircut. All she did was wipe my neck once, then told me to pay. I literally left the shop with hair in my face and eyes. Asked for a tissue to wipe my face but she claimed they didn't have any in the shop.

    Absolutely horrendous. Do not be lured in by the cheap prices. I'd much rather spend more on a decent haircut then this $5 of disappointment and poor service.

    FYI – this was at the Jurong West St 51 (Block 504) branch.

  • Es
      28th of Aug, 2018
    0 Votes
    Ecoin.sg - Enquiry
    Singapore

    Is rebond inclue treatment sms 96440911

  • Ra
      15th of Sep, 2018
    0 Votes

    Ecoin staff are mostly from China and Malaysia. I wonder the boss is it also from China like Joyce TCMedi Spa (Jia LE Beauty Salons PL-NSINGAPORE SG)which has many outlet in Singapore.
    They will lured you with their promotion but ended up pestering you to join as member and sign for expensive package and before this package expired they will pester you again to sign for additional package. Singaporean must be beware of all this companies.
    That is why they can keep on opening more outlet in Singapore. May I know any one has ever lodged a complaint against them and get a refund.

  • Ke
      11th of Jan, 2019
    0 Votes

    Yesterday I visited the branch at Toa Payoh.
    The so call hair dresser said I have applied jell to my hair
    And refuse to cut my hair.
    I am a member for two years and this is the first time I heard of this.
    What type of service we are getting ?
    Waste of my time getting there.

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