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1.8 61 Reviews

DTDC Express Complaints Summary

13 Resolved
48 Unresolved
Our verdict: When using services from DTDC Express with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DTDC Express reviews & complaints 61

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7:01 am EDT
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DTDC Express fraud: loss of sodexo coupon sent through dtdc

I have sent gift coupons worth rs. 4000, of which only coupon worth rs.1250/- was delivered. I realized that the staplered pins were opened up, celotype has also been opened carefully. I see pin hooks empty, letters in the address being removed because the celotype was removed by someone in between.

There is no proper response from the courier service. I feel sick about calling dtdc often and checking what happened to the rest of the coupons. I don’t want others to get cheated the same way as I was.

I would like to say, dtdc service is not trust worthy.

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11:29 pm EDT
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DTDC Express dtdc coriour non delivery

Dtdc :fdb0040501/fdb0041044.
Ref no-z10370700

Hi,
I have sent an important document like flight tickets and certificates from delhi to salepur, cuttack, orissa-754202 on 8th april 2010. for urgency & avoid delay delivery I have used dtdc courier which is still in transit today date1st may 2010. I have given complain in their services but they are calling reciever to collect packet from other city apart from salepur-754202 telling they dont have services in that city (wesite is showing they have services for salepur-754202) even they dont have any instruction to deliver that packet. reciever is an old person who is not having capability to travel other city to collect the pocket. is there any other way to take strong actions against such type of bad servies after commitment. so that such type of inconvency by service provider will not commit and do monopoly business.

Sripati-[protected].

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7:50 am EDT
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DTDC Express consignor's name missing

Christoph Zacharias
18/03/2010 14:55

[protected]@dtdc.com, css.[protected]@dtdc.com, [protected]@vsnl.com, css.[protected]@dtdc.com

Hi

Today I received consignment no. D02668095 addressed to my wife.

The consignment doesn't mention the name and addresss of the consignor. It simply mentions the number "ZL3896" against the name of the consignor.

I strongly feel that the consignee or her/his representative has a right to know who the consignor is. Also, DTDC shouldn't be allowing people to send anonymous parcels.

I mentioned this fact to the delivery boy. I found him very indifferent to my cause and, on top of it, rude. He said, "I have 100 consignments to deliver. You either accept this consignment or I will return the
consignment'. This, I believe, is no way to treat a customer. He didn't
seem to understand me or, as is more likely, he didn't really care.

I expect a proper explanation in this matter within 24 hours from the time of this email.

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5:45 am EST
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DTDC Express misleading activity by dtdc courier service

Dear mr subhasish chakraborty
I am one of your unfortunate customers who have taken service from your courier. I am presently staying at bangalore and working in a r&d section of a company. I want to take one tanpura from haldia wb to bangalore. I didn’t have any idea how to do that? I thought it is not possible by a courier service. I talked to your haldia dtdc office (later I came to know that is a franchises office) and they arranged everything for me. As I didn’t know anybody there they arrange packaging by their own person who charged me enough for that (rs.1500). They also assured me that the packaging is safe and secure. They also arranged to courier it to my bangalore address with a charge of rs.2000, the docket number of that consignment is “d01200122”. I came to bangalore after the vacation and received the tanpura in broken condition. I have raised the claim on to the delivery boys and later it was forwarded to the bangalore and kolkata office. The bangalore office denying the claim with a valid reason that the packaging is not done by dtdc. But I have intimated them that the packaging is done by them only at haldia. The story went to a long way and the hadia office accept their fault and ready to bear 50% of the cost of the tanpura (rs.2500). They communicate it through email to me copy to dtdc kolkata and bangalore. They asked for few documents and I have provided those and send then through dtdc courier expecting to make up some of my losses. I have called the haldia dtdc to get after a long waiting and update about the claim. Their behavior way below my expectation and they though I am a residence of haldia township and can’t do anything if they not settle the due. I have communicated everything at bangalore dtdc through email. I have contacted mohanraj ([protected]@dtdc.com) at bangalore office for all complaints and settlement of the damage. Now your office informs me to settle this claim with a nominal compensation of rs.500. It is according of 11 to 13 printed on your bill.
As I get to know you are a pioneer of the cornier service in india. You are also alumni member of my university. I never expect this type of unethical business practice from your company. I expect a reply from you if you have faced this type of situation what will be your reaction?

Thanks,
Soumen

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9:32 am EDT
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DTDC Express rude and aggresive courier delivery boys

Today I encountered the most atrocious and aggresive courier delivery man. The man pressed the door bell 4 times within 10 seconds and had already vanished when I opened the door after 20 seconds. I called out and he returned, but when I asked him why he was in such a rush and why cant he wait for 30 secs, he raised his voice (and I mean really raised, like shouting) and started using vulgarities. He gave his name as ramashankar prajapati. Delivery men like him are really giving a bad name to dtdc which was the pioneer of courier services in india. I wish mr. Subhasish chakraborty and mr. S.K. Mukhopadhyay could be made aware of this scenario. Hope some action is taken against such delivery men so that others dont have to face the aggravation I did.

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anuverma
, IN
Jan 28, 2010 1:24 am EST

This is a letter by anu verma,

DTDC autorities wake up ! The staff at uttarahalli branch, opp to SBM, subramanyapuram main road bangalore has treated the customers very badly.They spoke to me very badly when I had been there to enquire about the delivery of the courier I had sent, which had not reached the destined place even after few days. wake up DTDC you will loose all your customers if you behave so...we dont go to courier offices to get ourselves insulted...common this is too much ! cant take this ! really.

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anuverma
, IN
Jan 28, 2010 1:10 am EST

DTDC UTTARAHALLI BRANCH, SUBRAMANYAPURAM MAIN ROAD, BANGALORE HAS WORST STAFF IN THE OFFICE...THEY SPEAK VERY AGGRESIVELY AND VULGAUR...THIS OFFICE SHOULD BE CLOSED...CANT TAKE IT !

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DTDC Express - non delivery of letter and wrong claiming of delivering the same.

This particular consignment has still not been received by > customer. But your web site (dtdc) claims it to have been delivered. Please give > details immediately Docket no: b55541801 Courier name:dtdc

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DTDC Express content missing

Dear sir,
My relatives booked a courier through dtdc from vijayawada, andhra pradesh on 28-aug-2009 with the courier no-h63195792 to nandikotkur, kurnool dist, andhra pradesh. It contains a watch, personal letter and a passport photo. The courier reached me at nandikotkur on 31-aug-2009 only with the watch but the letter and passport photo found missing. The cover has the indications that it was opened before delivery. I enquired at kurnool dtdc head office and I came to know that they received the cover from vijayawada with a difference of 100 grams. I contacted the dtdc office, ramamandiram branch - vijayawada where the courier was booked. But I received a very irresponsible and undecent response from the concerned responsible person named manjula. Feeling that I can not get proper response I approached the dtdc website and decided to bring the complaint to your notice. Since the missing contents are very personal pleaseeeeee act immediately and see that the missing contents will be back to me as early as possible so that there will not be any chance for their misuse. Hope dtdc courier will be always at the service of customers.

From
Vinay sreekanth. Y
Teritory production manager,
Sil - seeds.
Ph:[protected]

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Update by vinay sreekanth
Aug 31, 2009 7:09 am EDT

Pls act immediately

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abhishek bhosale
, US
Sep 08, 2009 5:14 am EDT

Their customer care people don't even pick up phone. very bad company

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6:51 am EDT
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DTDC Express a sheer casing of cheating consumers by delay in delivery, unreliable service & over charging

They have charged me rs. 80 / and I being a consumer has agreed to pay that price coz of the urgency involved in delivery of document (medical related document). But unfortunately, there is a breach of contract from dtdc's side. While I call the number am told that courier goes to bangalore from mumbai and then to mangalore... Which itself was a very hilarious reply... A sensible logistics company would never work backwards in terms of their route.

I beleive that dtdc is robbing millions of consumers in the mane of courier by charging rs. 80/- and giving a delivery that is far worst than a normal postal service. As you all know that my document if sent by an unregistered post would have only cost 20/- (for that size) and would have reached mangalore within 5 days.

Hence, this is a sheer case of cheating & money making racket by dtdc courier& cargo limited. I would hence ask consumers to be beware of such companies and stop using such company services in future. I now need a complete refund of my money.

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Update by C. Rodrigues
Jul 27, 2009 6:55 am EDT

I had booked my courier thru' a booking centre of DTDC called Mukta Enterrises (MF844), Thane which has contact no. [protected] on 20TH JULY, 2009 PAYING RS. 80/- to Mangalore (bearing a Consignment No.M43879793). But till date (i.e 27th July, 2009) my courier hasn't reached the destination..i.e. Mangalore and I have not been getting any proper response from DTDC's Mukta Enterprises.

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11:22 pm EDT

DTDC Express non delivery!

Dtdc offers pathetic service. This courier service is run through a set of franchisees in different locations who are only interested in passing the buck to hq or other franchisees and never deliver.in my case, the courier was kept by the ernakulam club road franchisee for 1 whole week without informing anybody about its whereabouts. After frantic searching we realized where it was. The club road franchise's reasoning was that the delivery point is 10 meters further from his boundary. How pathetic is that...

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Devesh Awasthi
, IN
Apr 20, 2015 12:47 am EDT

Case# [protected] || Consignment # V22362142 || Undelivered

I am sure this mail won’t affect your team a bit; still I am bound to mention few ticks below:

1. Pathetic customer service from you guys.
a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’.
b. Unprofessional way of handling a query.
c. No phone call from you guys even after asking so.
d. Unavailability of Customer Service on phone. [The phone wasn’t picked for 10+ times]
2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organization a whopping 5 business days to handle the parcel post:
a. Constant reminders;
b. Uncountable One to one interaction with the local representative;
c. Numerous Calls [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]);
d. Charging INR 595 for a delayed service; and
e. Fake and faulty promises.
i. The local representative promised of delivery surety the next day on 30th March. (This never happened even after paying INR 595)
ii. The local representative mentioned that we do not have any other service apart from dtdc plus. (I can however find other services too.)
iii. The local representative promised the delivery surety again on 2nd April.
iv. It was this date when the delivery did happen, probably because I refused to leave the office until I have written surety regarding delivery. The local representative thus promised me to mark me in an escalation mail (awasthidevesh@ymail.com) which never happened on 4th April.

It was an unimportant item that was part of the package. Had it been a crucial stuff (Say a medicine); I reckon, patient at the other end would have died waiting for dtdc plus service to respond and behave likely in above mentioned pointers.

3. There is a service Notify Me in your website which shouts of dropping a text message post courrier delivery. – I haven’t received any text message.
4. I was even asked to pick the courier manually from Faizabad Franchise on 4th April. Is this what I paid for?

Now, since there doesn’t seem to be any difference in DTDC PLUS and any other postal / courrier delivery and the service has been comparatively troublesome, kindly let me know the way to get my money reimbursed. I want the entire money reimbursed (595 INR) in any form ASAP.

Kindly do the needful with no delay this time at least.

Devesh Awasthi

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Jacob Mani
, IN
Feb 14, 2015 12:03 am EST
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My friend from Kollam in Kerala had sent me an expensive Montegrappa Pen which was intended as a post wedding gift for my son from Australia. The consignment was booked through the DTDC franchisee from Karunagapally (Kollam) vide the consignment note no:
V20990950 on the 29th January 2015. Within 3 days of the dispatch all efforts to track the consignment showed a blank.The consignment was "MISAPPROPRIATED" by the carriers themselves after they realized it was an expensive and rare pen.Their executives conducted an enquiry and orally confirmed to me that the contents were stolen by the DTDC franchisee himself and will get me a replacement . Today even after a lapse of 18 days there is no clear cut response . Some officials like the RSM are sounding helpful, but now I am suspecting it is a larger ruse involving the company DTDC itself .I have sent more than a dozen mails to their offices in Bangalore, Alleppey and their Corporate office . But there is no official acknowledgement to these mails . I have also sent the communication to their senior management, but there is no official response till date . The RSM has promised me a replacement of the product but it has been a wait in vain till date . Will the DTDC officials come out of their cowardly hiding places, since they do not have the balls to face up to their customers who they cheat with impunity. DTDC IS AN ORGANISED CRIMINAL ENTITY STEALING VALUABLES IN THE GUISE OF OPERATING A COURIER BUSINESS. The management of DTDC should hang their heads in shame.
I hope these so called "professionals" who run this business will respond to this complaint and do something to retrieve their reputation, or will they just keep quiet and add this stolen consignment to their ill gotten gains along with my curses.

CHEATED CONSIGNEE- JACOB MANI- CHENNAI- [protected]

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Mohd. Aabid Ali
, IN
Feb 13, 2015 5:27 am EST

my collague sent a Ducument from JHANDEWALAN BRANCH, DELHI to me in Okhla on 9th fab-2015. The Document has not been delivered at the address till this date (13th feb-2015).
costumer care number 011-[protected]/01/02/03/04 not response.

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Subircozy
, IN
Jan 16, 2015 6:56 am EST

I feel so sorry to say that we are in 21st century and Courier Company like DTDC whom people of this country made what & where they are today!
But DTDC as a company has betrayed and failed their customers trust & faith again and again
Sorry to say that this company is full robbers and thief’s who steals innocent customers items just like that and customer can just do nothing about it other than raising an alarm via customer care which is nothing
Much than name sake and absolutely has no control over anything or anyone!
Or else who knows DTDC themselves training these robbers and thief’s later on selling customer items back in the market!
I am one those unfortunate customer whose not one but five packages got stolen over period of 10 years, out of which recent two packages back to back got stolen,
As I believed things will change with DTDC over period of time but it would been foolish to think that way...
Anyway I would request again and again to all my mates and people of this country not to use DTDC and risk if you have valuable product which you care for, pay more if required but send it via other reliable Courier out there as plenty of them today or else you will regret it for sure someday take my word on that!

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Novo Nordisk India Pvt. Ltd.
, IN
Nov 29, 2014 2:58 am EST

Now a days DTDC services are very poor rather day by day its becoming worst ever courier service in India. As a corporate client as well as an individual, suffering tremendous issues. Everyday we have to send lot of important documents, materials to all over india, its really difficult situation if logistic company like DTDC can't provide the proper services.. DTDC Plus service is also taking 4-5 days and more than that instead of 24 hrs.

Kolkata

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Priyanka36
, US
Nov 12, 2014 11:20 am EST

I wish I had been through this website earlier . I have sent a mobile worth 42000 and it is still not delivered . The customer care people are not even responding . DTDC is no doubt the worst courier service one can ever see. I am planning to file a complaint against them .

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pradip pariyar
, US
Jan 16, 2020 6:10 am EST
Replying to comment of Priyanka36

Seriously I'm also facing same problems its has very worst service they would be classified urgent deliver Ra not then distributing without knowing they should randomly pick and routing

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babuji
Manteca, US
Jul 22, 2014 2:53 am EDT

I really don't know who that m****r f****r is that's running it. All he knows is how to charge it's users thousands of rupees in shipping/delivery charges. I bet you the company is making millions of billions of rupees but they would not spend few thousand rupees to straighten their Web site or their server. Any time you try to track a package, it will say the server is down and try back in 30-40 MINUTES. I mean any time you try it, that's the end result. It's probably under some greedy B*****D politician's supervision. That is why it's untouchable and still in business and minting money off of people. DTDC DOWN DOWN.

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M S Ashok
, IN
Mar 27, 2012 2:06 am EDT

I also experienced very bad service from the courier delivery guys in Pallikaranai. These guys don't deliver and state false reasons such as address not found or addressee not available. On rare occasions when they show up, their attitude is also rude.

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TANSWO
, IN
Aug 17, 2011 8:04 am EDT

Dear DTDC, VERY BAD DELIVERY SERVICES FOR NARAYANAPURAM DELIVERY OFFICES AND ROUND OF CLOCK PERMANTLY CLOSED...

TRY TO DO BEST SERVICES FOR ALL CONSUMERS..WHICH WILL BE FAILING DEFENATLY WILL BE TAKE NECSSARY LEGUL ACTION AGAINST TO YOU AS SHORTLY AS PER CONSUMER COURT OF LAW.

TAMILNADU SOCIAL WORKERS ORGANIZATION(Regd)
#280, velachery Main Road, Pallikaranai, Chennai-600100
Email:-trafficramaswamy1@gmail.com

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Bad Courier Service
, IN
Jan 06, 2011 2:15 pm EST
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I am fully disagree with your corier service. We had sent a very important letter (C Form) to our office in Noida on 10/06/2010. That letter is not delivered or bounce back to our Office, Ambika Enterprises, Pallikaranai, Chennai -600100. We sent this corier at your office Narayanapuram. We went several times but that office is always closed. Your branch office address. DTDC Courier,
NO.18 53, VELACHERY TAMBARAM MAIN ROAD, ,
SELVAJOTHI COMPLEX PALLIKKARANAI, CHENNAI,
Pincode - 600100,
Phone: 044 - [protected] / [protected]
Please take necessary actions regarding our courier if not we will take leagal action against you. Our DTDC Consignment No and copy of DTDC bill is attached as well.

Regards,
Ambika Enterprises,
No 187, 1st Floor, Velachery Main Road, Pallikaranai, Chennai -600100.
Office : 044 [protected]
Mobile : [protected].

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12:00 am EST

DTDC Express non delivery of the courier

I want to draw your attention towards the inefficiency of dtdc organisation for not delivering the courier on time.

My friend has send the courier on 23 nov 2007 from chandigargh sector 44 office but am afraid to say that still I have not got the coourier yet. Its has mba form in it whose last date is 28-nov 2007 also I donno when I will recieve and fill the form.

I am not sure whose mistake it is whether it is irresponsibilty of the chandigarh or pune staff. They keep blaiming each other.

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12:00 am EST

DTDC Express irresponsibility

Hi,

I had huge problem with dtdc. I sent application forms using the service on september-mid. But as I could not get any confirmation letter from the institution, I sent a mail to inquire. They told me that they never got the application forms. So I went to the dtdc office in gk-ii delhi and finally found my 2 applications. However, I would like to highlight that they did not inform me and also the person there was so rude. She refused to look for the second letter saying "I am not your servant". Finally, I had to look for it myself after begin subjected to needless criticism.

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UDAY YENURKAR
,
Mar 20, 2008 8:03 am EDT

What is this? There are so many complaints against your company. I am also one of them because I also not received my packet yet. Which was dispatched on 15th March 2008 and today is 20th March 2008. Consignement No. is B-[protected]. Where is my packet I don't know because there is no response from your side. You must shutdown your Courier Service.

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12:00 am EDT

DTDC Express never send any important document through dtdc!

Dtdc scans each and every letter especially cheques and dd. The persons employed sees the name on the same and locate person with the same name and encash the same with the bank where they have a tie up. I have faced this problem i. E in the month of oct.2006. My consignment no is l87476361. From the gm to the local office I have called every one. I have physically gone to madras to check the same but in vain. Mr. Suresh (gm) has told me he will make the company pay the same but all in words..

My request to all never send any important document through dtdc they even sell your certificate to the person working in gulf.

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12:00 am EDT

DTDC Express loss of material by agent

I sent one parcel from mohali (punjab) for kolkata on 13/10/2007 which contained following materials:-
1) readymade shirt - 1pc.
2) trouser length - 1pc.
3) saree - 1pc.

These were meant for gift on the occassion of durga puja which started from 18/10/2007. This consignment was booked from mohali phase 9.

The consignment weighed 1 kg 400 gms. And I was charged rs. 200 for that.

I sent a general declaration with the consignment describing all the items.

The consignment reached the destined address on 22/10/2007 and the consignee received the packet and opened it to find the saree missing. The consignment didn't have any declaration attached to it.
Likewise I have filed a written complaint with the agent where I had booked the consignment and after that I had complained at the official site of dtdc and my complaint number was fdb 0003159. My docket number against which I booked the consignment is z59025528.

Against the complaint I received the ollowing feedback without any indication of any solution against the loss incurred by me. I want to know what action can be taken by me as a consumer against such incidences.

Dear sir/madam,

Please find enclosed the delivery status of your consignment.

Delivery information
Consignment no. Z59025528
Destination kolkata
Status delivered
Delivered on 23.10.2007 at 16:00hrs
Delivered with sign
Delivery run sheet (drs) no. [protected]
Remarks (if any) nil

Thanking you,

Yours faithfully,
For dtdc courier & cargo ltd.,

Vinutha
Executive customer support

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Brijesh Singh
,
Apr 28, 2008 1:11 am EDT

A pakage was booked on 22nd april from delhi and it was suppose to reach kolkata on 22th april(DTDC CN No. Z67689747 ). It is suppose to be a very important package for my company and was delivered in urgency.
Its really a dilima that a company like DTDC has employed horrible people to fullfill there job. The package is lying in the Kolkata lake view office (177/1, S.P. MUKHERJEE ROAD, , CALCUTTA), but people are not even bothered to give it to me even though i went upto that place twice.

I have suffered my share of lose by choosing your service and i am sure that you will also suffer your share if you continue to diliver the same service.

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DTDC Express most pathetic services

They have the most pathetic courier services I ever come across, now I would prefer to send my mails thru postal department rather then dtdc.

I have sent a courier on date 12.10.2007 from chandigarh to amritsar. The document no. Is z59770592. And it was delivered on 16.10.2007. When I checked the status online it shows - destination far away still laying at branch. The recipient's address is within the city of amritsar and hardly 2 kms away from their amritsar office. Ii have also mentioned the tel. No. Of the recipient too, still nobody tried to contact them. I have been tried their amritsar branch, the landline number is not working and nobody is picking the mobile number.

It was an important document and if they (dtdc) can not deliver the things on time, why they accept them and moreover the customer support is pathetic, nobody in chandigarh is ready to answer and nobody is replying from amritsar. I have mailed using their online customer care form but nobody replied to it either.

I advice next time u send a courier thru dtdc, think 100 times.

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SangitaKhara
, IN
Jun 11, 2014 5:39 am EDT

DTDC is maintaining the same pitiful standard of delivery everywhere. They are at their pathetic best. It is so strange that the consignments sent through DTDC is always mis-routed. They keep transfering the consignment to different branches and these branches starts to play basketball with your consignment. The best part is they are never aware of the current location of your consignment. If you call the customer service they'll give you several other numbers for follow up but they'll not try to track it themselves...yet they're called customer service. Wow!

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trishika singh
, IN
Mar 18, 2011 2:07 pm EDT

whome so ever concern for my complaint
dear sir/madam,
i have good experience with dtdc courier service since my last 3 couriers to chandigarh till now but now scenario vice or versa. yesterday at 6 pm i sent a courier to chandigarh which was very urgent and today i inquired with dtdc chandigarh and recived very bad response from them. i m very emerged after dtdc baroda's commitment of on time delivery, apart from this dtdc chandigarh response for delivery. i requested several times to dtdc chandigarh but they were not at all ready to help me. though my courier was with life saving drugs hence i feel very pathetic about situation and our countrymen ship.
looking for right action against my complaint .
thanking you.

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SripatiDas
, IN
Apr 30, 2010 11:18 pm EDT

DTDC :FDB0040501/FDB0041044.
REF NO-Z10370700

Hi,
I have sent an important document like flight tickets and certificates from Delhi to Salepur, cuttack, orissa-754202 on 8th April 2010. For urgency & avoid delay delivery I have used DTDC courier which is still in transit today date1st May 2010. I have given complain in their services but they are calling reciever to collect packet from other city apart from salepur-754202 telling they dont have services in that city(wesite is showing they have services for Salepur-754202) even they dont have any instruction to deliver that packet. Reciever is an old person who is not having capability to travel other city to collect the pocket. Is there any other way to take strong actions against such type of bad servies after commitment. So that such type of inconvency by service provider will not commit and do monopoly business.

Sripati-[protected].

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MRITUNJAY
, IN
Aug 08, 2009 1:36 am EDT

some courior tracking not shown in internet

T26580638
T29771993
Z79586190

MAXTAR BIOGENICS
BADDI
MR. JAIN
[protected]

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ranjana mahajan
, IN
Aug 03, 2009 7:49 am EDT

Totally agree to all of the above complaints with regards to poor service of DTDC. One is over commitment and under delivery. Mumbai executive told that the courier will be delivered the very next day. They will charge extra money for non-metro cities but the delivery doesnt happen. if at all it happens its very late.

I had sent Rakhi on 30th july, 09 and today it is 3rd sug and the courier has not been delivered. trying to talk to Amritsar branch office but as usual no boday is picking up the cell phone and the landline number is busy. Just 1 day is left and not abel to contact the delivery office of amritsar...alas...I pray, please deliver this time...next time i better send it by normal post, guess that would be much faster than this.

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abhinav arya
, IN
Jun 03, 2009 5:22 am EDT

It has been 4 working days since my courier started from Noida to Gurgaon .
There is no response from DTDC management regarding the same.

I am extremly anoid by the pathetic service provided by your company.
Even on the online tracking tool, misguiding messages are displayed to illude customer.
As a corporate customer, i would restrain my colleagues from using DTDC courier services

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Naresh
,
Oct 20, 2008 2:22 am EDT

DTDC is the worst service i have come accross.I have to receive a consigment from Pune which was couriered from Pune to hyderabad even after 3 dayts i have not received .When i contacted the service desk they gave me bull ### reasons.They are asking me to follow up with the branch.Is it my job to do it.Then what for we should pay these stupids.

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PRASENJIT CHAKRABORTY
,
Mar 21, 2008 9:55 am EDT

I have got a courier on 20th March, 2008, sent from Midnapore with some important documents. It was very crucial for me. But to my surprised when I opened the sealed envelop the document was missing. I don't know how shall I retrieve the document. I am giving my courier details below:

Sent From : Buddhadev Kayori from p.o - Abash, Paschim Midnapore, state - West Bengal

Received at: Prasenjit Chakraborty, P.O - Sheoraphuli, Dt-Hooghly, State-West Bengal, Pin - 712223

Courier Number: K27715464

Could you please help me to recover my lost articles? I am eagerly waiting for your kind cooperation.

ComplaintsBoard
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12:00 am EDT

DTDC Express cheating and no response on complaint registering

Please note that the consignment no. H42317398 has not yet been delivered to me. But however your website shows that this material has been delivered on 4th itself to some raja laxmi. Please note there is nobody by this name in our office and neither your jamshedpur office confirms the delivery. The on the contrary have said that this material is not yet received by them. Moreover the customer support system at jamshedpur branch is absolutely ridiculous. Even the branch manager seems to be quiet short tempered and doesn’t have any decency to talk to customers. Last time also there was a problem from the branch end and we wanted to complain to higher authorities and he personally called up to apologize and requested me to not to complain to his higher up… and this is a repetition.

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amit0098
, IN
Jul 13, 2009 11:59 am EDT

Donot use Dehradun DTDC .there service is pathetic and they stole my package.

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amit0098
, IN
Jul 13, 2009 11:58 am EDT

Dehradun DTDC is thief they stole my Courier package and said they didnt ..

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Rudra
, IN
Apr 13, 2009 1:02 am EDT

Cheating and no proper action on complaint registering

I had posted a parcel at Duliajan, Assam for Gandhinagar, Gujarat (No. K32377272) BY DTDC Courier on 5th March 2009. Till date it has not reached at its destination. I repeatedly enquired to concerned authority at Assam and at Gandhinagar/Ahmedabad. However, they told that they have delivered to some security personnel of Institute of Seismological Research, Gandhinagar.

My question is how and why they have delivered it to some unknowen person, while the phone/mobile no of the probable receiver is clearly mentioned over the persel itself. The person who claimed to had deliverd is totally irresponsible in this regard. No action has been taken on this regard. It is utter nonsense. I'll only aggree on the issue of delivering a percel when I'll receive the thing by hand. Isn't it! Why should I get suffer and keep on contacting here and there? I strongly complain on this matter. It is soley the courier's responsiblity to find out the percel. The courier person should sort out the matter immidiately. DTDC has been found as totally irresponsible courier company in this regard. Nobody should use this irresponsible courier.

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Niyati Kalia
,
Nov 20, 2008 2:02 am EST

i had send a card and some jwellery products of light weight, worth 200Rs, within th card. Bt to my surprise the card has only been delivered without the items. The envelope was sealed nicely even in the recieved condition. Dated: 14th nov 2008, from vallabh vidhyanagar to gwalior. Is their any solution to such a illmannered thing?

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Kingshuk Roy
,
May 21, 2008 11:25 pm EDT

i m waiting fro a parsel from kolkata here in valsad it was despached on 12 /05/08 but till today i have not recieved it wht happned to it . and why so late

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aruna.a.b
,
Oct 18, 2007 12:09 am EDT

Hi,

I had sent a parcel having a gift containing a "titan fastarck wrist watch" and a "creative mp3 player" on 15th evening from my company through DTDC courier service to my friend who is at west Bengal.

The total value of this parcel is around Rs.4000/- the parcel definitely reached my friend but all empty... The cover was all there but all the valuable items inside that was found missing.
what is happening? How can one trust your courier service and send valuable items?

the docket no is B39939198 .

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DTDC Express - fraud and cheating!

I have a bad experience with dtdc couriers. When I send a parcel through dtdc (a toy car, cd and chocolates), the parcel reached the destination partly and with scratches on the chocolates. In spite of so many complaints by email post and directly to the dtdc offices, regarding the lost of my parcel and the scratches, no reply or any action was taken by dtdc. Be careful when you send some thing trough dtdc!!! Think twice.

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12:00 am EDT

DTDC Express poor service!

I have booked a courier on 11 august, from noida to taraori in distt karnal, haryana. The booking no. Is z55174336.. I was told that the service is available there.. But when it was not delivered for 1 week then I inquired about it... And then I was told that the destination is in non serviceable area. I said then return me my packet back... On that they said that you will have to pick it up by yourself, we will not send it to you... And that was difficult for me... Then I said that deliver it to the most nearest serviceable area which is karnal and give a call on the number written on it. It will be picked up... They dint do this either... And now its been more than 15 days but they are not able to give me any satisfactory answer... I am sick of calling then and inquiring about the packet...

This is the first time I am facing problem like this, and its all because I chose dtdc... Its the worst service I have ever seen... I don't know whether the courier will ever reach its destination or I ll get it back.

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rgd
, IN
Aug 27, 2012 2:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thane, DTDC (Mr. Sunnyket) is the most horrible Courier Service provider in the Mumbai/Thane area. The staff advises you wrongly all the time to deliver the packet urgently. They force the customer to take advise from them and charge you more for unnecessary.

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Rajeesh V.S
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Feb 25, 2008 3:36 am EST

I am also having some problem with DTDC..

I send one consignment from mumbai to kerala on 13th feb 2008
that didn't reach yet([protected]).. so My dear frnds Plz avoid DTDC.

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12:00 am EDT

DTDC Express courier undelivery

My complain against consignment no. P06573729. This courier is booked from osmanabad (mh) at 25/06/06. By tracking from net I got this comes to patna (destination) at 02/07/07. After regular follow up with dtdc (twice a day) my courier finally return back.

If the courier going back after that much follow up, I think I will never get any courier from dtdc ever. This is pathetic service.

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sanjeev19733
, IN
Oct 26, 2012 11:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have booked a consignment from SHENGDE COMMUNICATION Marve road Malad(w) Mum-95 on date 15/10/2012 bill no N93876927. parcel is not deliverd till date and no response from the company. and I am not getting any satisfactory response from the franchisee about my consignment, thier franchisee is Bhavesh gaud his no is [protected] he is not giving any response. pls help me

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SOMNATH_SARKAR
, IN
Apr 23, 2014 2:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help! DTDC
Faizabad (UP) not delivers material at mentioned address. One of my very
urgent material has been came from Chennai to Faizabad (UP). Concern person called me to pick up the material from their office (Lalbagh, Near Pani Tanki, 224001),
I have getting delayed 3or4 days because of my busiest schedule. When I came to
receive my courier, they replied “You are late and material has been send
back”. Further asking for not delivery, replied “Your address is out of our
Zone”. Before several couriers has been came by DTDC at my address, but it
starts almost one and half months that somebody call me for pick up materials
from their respective address, and for reality it is not so far (Badhaika
Purwa, 224001), also I have enquired that they are doing the same trait to
others also. Please help.

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Lisa Carol Pope
Aiken, US
Oct 29, 2012 12:50 pm EDT

(Augusta Mall- Helzberg Jewelry Store): turns a blind eye to whatever happens, and allows the store manager to mistreat customers and new employees. His staff are a group of unprofessional & incompetent people, who really don't know anything about the jewelry Business, except for how to lie to customers, back stab fellow associates, and be rude to customers who complain about Helzberg's bad customer service. I wouldn't buy any jewelry from those clowns.

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Victor Masterson
Aiken, US
Oct 26, 2012 11:14 am EDT

The District Manager for Helzberg Diamonds- is incompetent (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, messing up their purchase orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them.

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Victor Masterson
Aiken, US
Oct 26, 2012 11:12 am EDT

Helzberg Jewelry Store, The District Manager is incompetent (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, messing up their purchase orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled at me in front of a customer, just for greeting the customer first!

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haridasan
, IN
May 15, 2012 4:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My airway bill no.[protected] (date .14.05.11) .but till date did not receive my courier . DTDC courier service is very bad services.

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Dattatray Mahamulkar
, IN
Sep 01, 2011 7:57 am EDT

Ibm daksh india pvt ltd is send my final statement to me but till now i am not getting but company is replied my letter not delevier due to adress so plase look this matter positivelly

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Manisha agrawal
, IN
Aug 05, 2011 9:10 am EDT

Hi,
I am Manisha and I have faced a similar problem with DTDC.
I would request you to kindly send mea mail with the details of your issue. I am taking a legal step against them and your inputs would be helpful.
My mail I'd is Manisha_23may@yahoo.com
thanks,
Manisha

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k ramanujam
, IN
Feb 17, 2011 5:51 am EST

i sent a document to chennai from hyderabadon 12th feb.itreached tambaram chennai on 14th the fellow didnot deliver it on 14th and my address hasbeen informed on 15thand they did not deliver it although the packet was lying there and they inofrmed my client it has been taken by the delivery boy.only at 8 pm when the boy didnot turn up she went to their office, since the document was urgent she again went to their office only to find the consignment was lying in a box. such is the lathargic attitude of the dtdc courier service.

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Tbansal
, IN
Jun 09, 2010 12:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree completely.
These guys have the worst courier service I have ever seen in my life.
And the customer care service is extremely horrible too, they should probably name it "customer hate" service. I am never gonna use there service in the future.

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DTDC Express - damaged goods!

In 2004 december I shifted from manali in himachal pradesh to maharashtra ahmednagar. I had sent all my utensils and other household things by dtdc courier. The dtdc courier from himachal to ahmednagar damaged almost 60 % of the utensils and goods. If you are in a remote place don't send any goods by this courier in india. After complaints to their office they refused to take up any risk of responding.

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12:00 am EDT

DTDC Express pathetic service by dtdc

This is my experience with dtdc... Cant predict these courier services nowadays.

To,

The customer service manager
Dtdc.

Subject: about the careless courier service of dtdc.

Sir,

I, the undersigned would like to bring to your kind notice, the negligent service provided by delivery person of dtdc. I am residing in aurangabad, maharashtra. On 12 june 2007, I was handed over a letter by my local colony neighborhood grocery shop owner. This letter (docket no. M28199455) was sent through dtdc courier and the delivery person on 11 june 2007 must have come to deliver the letter and he has very negligently forgotten the letter in the grocery shop, where he must have come for some thing or other as in the grocery shop there is also a pco (coinbox). The dtdc delivery person has very carelessly treated the letter and left it in the grocery shop itself. Today morning somehow the grocery shop owner managed to find my address and delivered the couriered letter to me.

The courier contained important documents, and because of the kind nature of the grocery shop owner I got the couriered letter back, else it would have caused me a lot of trouble. I regret to inform that this type of service on part of dtdc delivery persons is really pathetic, and needs to be addressed immediately.

I request you to kindly improve the quality of your service.

Thanking you,
K. Ravishankar.

This is the return email received from dtdc,
Dearsir/madam,

We are in receipt of your mail and noted the contents. We thank you for bringing this to our notice which will help us in our systems. We regret for all the inconveniences caused to you in this regard. We consider this mail of yours as a feedback so that we can improve our systems.

Thanking you,

Your's faithfully,
For dtdc courier & cargo ltd.,

Latha
Customer support executive

The courier contained a cheque worth 14000/-. What if the parcel would have been lost, it was many provident fund money and getting reissued a pf cheque is not a cup of tea. I would have been doomed if that grocery shop owner had not given back the letter.

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