Menu
CB Fast Food Chains Domino's Pizza 1913 N Placentia Ave, Placentia, CA, 92870, US
Domino's Pizza company logo
Domino's Pizza
reviews & complaints
Domino's Pizza company logo

Domino's Pizza

1913 N Placentia Ave, Placentia, CA, 92870, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 12:00 am
Tue
10:00 am - 12:00 am
Wed
10:00 am - 12:00 am
Thu
10:00 am - 12:00 am
Fri
10:00 am - -10:00 pm
Sat
10:00 am - -10:00 pm
Sun
10:00 am - 12:00 am
ComplaintsBoard
P
6:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza - fraudulent charges

On Sept 15, 2012 I ordered pizza online for delivery at my mom’s apartment. I used my credit card to order the pizza. So when the delivery driver arrived to my mom’s apartment he had a receipt for me to sign. I signed the receipt and he then requested to see my card which was not a problem. He then scratched his receipt and embossed my card onto his copy which I thought was strange since they already charged my card and also verified that I was who I was. Then the fun started ... on Sunday Sept 17, I received a text message from my bank they have stopped all transactions due to suspicious activity. I checked my account and saw that there was over 750 dollars in fraudulent charges from Sept 16-17 . There were 2 charges from FTD, 1 charge from Roses in a box and then 2 charges for Apple products. I called my bank and all parties involved to get this problem solved as quickly as a possible. Towards the midafternoon I then called domino’s pizza to find out what their policy is with credit cards. They told me that they do not scratch peoples cards on receipts. I asked them why did they do that to my card? They responded that some of the franchises do this still. Working for a credit card processing company I know the rules and regulations companies must abide by. I still have no resolve on how they store customers credit cards. I have made 10 calls and still no response from the franchise owner or the western regional manager. The only person to respond was another manager who has called me twice and told me that someone will call me back...still waiting. My next step is to contact Visa and MasterCard and let them that this Domino’s pizza store may not be PCI compliant and that I had fraudulent charges from someone working there. My ref # is 1188326 and the store # is 8170

Read full review of Domino's Pizza
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.