Disney World reviews and complaints

I've gone to Disneyland & Disney World 5-8 times in my life & the magic is gone. It is no longer the Happiest Place in Earth & it is all because of the employees I met on this trip, could care less if you are enjoying yourself or not. I understand that it is a JOB to them, that they are hot, bored & over it, but for the amount of money it costs to go here, I could purchase an airline ticket, hotels & food in Hawaii for a week ! & I live on the East coast.

It's a Small World's exit walls like they have NEVER been replaced. Fans to circulate the air or water misters are needed badly in all wait lines, visitors could care less about common courtesy, and the gouging, security intrusions (bage checks etc) make me think I've signed up for prison rather than fun entertainment.

Believe me I wanted to have fun & revisit a park that held fond memories with my teenage daughter, but the Magic Kingdom has started to feel like poorly kept carnival rather than the family entertainment that Walt Disney put his heart & soul into.

Sadly, I've come to the decision to spend my money where I found the employees helpful & happy. Where they allow me to bring my food & drinks into the parks ...Universal Studios Not to waste my money here again.

I'll just have to enjoy the movies & my memories of the good old days.

First visit ever to Disney ended up to be a disaster!I never went as a child myself so my goal was to get my kids to Disney one day!

Middle class family experienced a lay off and job changes for past few years still was trying to find a way before my kids got too grown for certain things. Saved for a year got to Disney and the 1st day my daughter got terrible sick over 103 fever vomiting body aches. So I stayed in hotel room with her for days to take care of her then my son couple days later got the high fever. And remember this is our first time ever at Disney so we asked if we could get refunded for the park tickets not being used due to something we couldn't control.

They said No. So then my husband asked if the could possibly be transferred to someone else. NO! I get it your a business but not greedy!

It's still a paid for ticket so why can't we make sure it gets used some how?! I'm heartbroken and feel defeated.

We added an extra day in case they feel better to use a park ticket they said we have to switch rooms.So now my sick 6 and 9 year old will have to be moved from one room and wait in the van for hours till the next room is available!

I booked a stay at Animal Kingdom for 5 days - but could not come in on Friday because they did not have rooms available for me on Friday. So, I will stay at the DoubleTree in Downtown Disney for just Friday night. Disney is supposed to transport my family from the Orlando airport to Disney for free. But, this only applies if you come in on the day of your stay - even if you could not get a room at Disney. I asked them to take me from the airport to Animal Kingdom - they also said no. So, I will pay the extra $50 to get to the DoubleTree, but as a person of principle, this will be my last trip to Disney!

recently called to inquire about going on another Disney trip because of a new promotional plan and I spoke with 2 representatives on the phone on 2 separate occasions and both were less than magical. When I used to call the Disney World number (407) W-Disney the people made you feel special and made you look forward to your visit and even made suggestions for places to eat and attractions to visit. Now it's as if they can't wait to get you off the phone and act as if you're bothering them. They get paid to do this, if you don't like your job, leave. I thought it was just my experience until speaking with friends who also called and got the same response. I'm not sure if Disney is outsourcing their call center, but they really need to reevaluate their employees and make sure that everyone is meeting the Disney standard. That is unless there is no Disney standard anymore. I have spent thousands upon thousands of my hard earned dollars on Disney vacations and would expect to be treated with respect. I really feel that if Disney doesn't do something to fix this problem, consumers are going to look elsewhere for vacation destinations. After the experience I incurred on the phone I actually told my husband that I wasn't really feeling Disney this year and began to research other destinations. In all of my years I have never wanted to go anywhere except Disney, but they have really ruined the magic for me.