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Discounted Wheel Warehouse
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www.discountedwheelwarehouse.com
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1.3 23 Reviews

Discounted Wheel Warehouse Complaints Summary

1 Resolved
15 Unresolved
Our verdict: If considering services from Discounted Wheel Warehouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Discounted Wheel Warehouse reviews & complaints 23

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Discounted Wheel Warehouse I purchased Rims And Tires Dec 2018 Didnt Receive Them Until Feb 2019

I purchased Rims And Tires Dec 2018 Didnt Receive Them Until Feb 2019. I Was Driving When 3/4 Of My Rims And Tires Blew Out They Refuse To Help Told Me To Contact Vendor . I Contacted Vendor And Lexani Both refusing To Help . I Spent 3000 for Rims And Tires That didnt Even Last Over A year. I was Driving On the Highway when I almost crashed because 3 of my 4 tires blew out and shattered my rims Almost causing me to crash into other vehicles. They Try to blame me and say I hit something to get out of their warranty clause I told them its clearly a faulty product when 75% of them are almost completely destroyed.I do not appreciate their negligence and endangering my life as well as my families then have the audacity to blame me so they wont have to pay completely disgusts me in their business practices. I would understand if it has been years of use A normal set of tires should last for 60,000 to 75,000 miles, or about four to five years. Mine didnt eve last a year And I spent 3000 dollars. Below I Have Pictures As well as their refusal to help. I Have Received No Help And Nothing But The typical warranty run around blame everyone else game Which I do not appreciate and will start pursuing legal actions for faulty products, negligence and enduring my life as well my families. Not Only That I have to miss Work And other key things due to lack of vehicle while chasing this. Hello, I spoke with management and they believe that this was caused by road hazard and advised that although they can help with a warranty claim they don't believe this will be covered by Lexani. They advised that if we were to help with the claim and it is denied then you would be responsible for shipping charges to and from. They also advised that due to the age of the product that this wouldn't just happen while driving and something was most likely hit while driving. My management is against helping with the claim but I can ask that we do so if you are okay with us not being able to guarantee that the wheels and tires will be replaced or refunded. In the case that the claim is denied then the product would be sent back and you would then be charged for shipping costs of us bringing in the damaged product and sending it back out.

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Discounted Wheel Warehouse On June 14th I recently placed an order with this company acquiring a set of wheels

On June 14th I recently placed an order with this company acquiring a set of wheels. After speaking with a representative I specifically requested for 20 x 8.5 wheels for the front and 20 x10 for the rear. I explained to be salesman that this was the stock size wheels acquired for this vehicle as he began to explain to me that they were out of 20x10 and 20 x 8.5 would perfectly. As I continue to ask for the 20x10 wheels for the rear of the vehicle he insisted that the 20 x 8.5 we're going to be fine and that 20x10 were not going to be in stock for the next 3 months. After placing the order the salesman reached back out to me 2 Days Later on June 17th saying that the technician insisted that he call the buyer, myself, to ensure that I want it the 20 by 8.5. During this call I enquired for the 20x10 once again and was told they just did not have them and everything will be fine with the 20 by 8.5. Once I receive my wheels I had them installed on the vehicle and took the vehicle for a test ride. The vehicle began to fishtail very unsafely and dramatically to the point where the wheels had to be removed off the vehicle. Following that same day I reached out to the company to ask to speak with a manager on the issue of these wheels. The service representative insisted that she'd help with my issue and spoke with a technician explaining to him the issue of the wheels and was told by the technician that it was my vehicle and not the wheels that were the issue. I insisted that I speak to a manager to try to resolve this issue and was told to just leave my name and number and I will get a call back. During this phone call with the representative I inquired about 20x10 wheels again and was told that they had 8 in stock. After making several attempts of trying to speak with management I have yet to receive a call back nor any assistance in this matter. On July 10th of 2020 I reached back out to the company once again to speak with a manager but was directed to just leave a name and number. That same day I took my vehicle to a professional wheel shop to inquire about the back wheels that needed to be replaced. The wheel shop began to reach out to the manufacturing warehouse of the brand of wheels that I purchased. When asked by the manufacturing company who sold this consumer this wheel setup that did not properly fit this vehicle I informed them that it was Discount Wheel Warehouse. The representative that was assisting me at the wheel shop was then informed from the manufacturing warehouse that this was not a first time issue from this company. After expressing numerous concerns about my vehicle handling unsafely with these wheels on it, I was told that the issue was a fault of my own and not the company and there is nothing that they can do. When first speaking with the representative from Discount Wheel Warehouse I was informed that the salesman was supposed to only recommend the proper wheel set up for this vehicle. But after making several attempts of trying to reach back out to management there was zero attempts of management reaching out to the consumer to resolve this matter.

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3:51 am EDT
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Discounted Wheel Warehouse Poor customer service

They didn't stock the tire I wanted to buy even though it was featured on their website, so I had to get something different, then it took them 6 days to ship it and in the whole time I kept calling them seeing if they had shipped it or not, they always said they'd find out and call back but never ever did. The topping on the cake was that they shipped it to the wrong address even though I told them specifically not to send it to my house. I'll never use them again and I'd advice against it for everyone else as well.

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PISSED OF IN VIRGINIA
Lebanon, US
Apr 20, 2013 7:36 pm EDT

I ordered new tires for my Lincoln MKZ, back in February. I told them the tire size I wanted. they shipped them out I got them in 4 days, I was happy until I looked at the size and they were not what I ordered! I contacted customer service and was told they would have to review my recorded order and would call me back the next day. NEXT DAY NO CALL BACK. I called them and was told they would pick them up, no one came, called back and I had to run down a Fed-Ex truck to ship them. 2 weeks later got the correct tires, Took to Ford to have them installed, Ford called me and said 2 of the tires had mfg defect and would not balance. I contacted them about the tires and they told me they would make a decision on my problem. After 3 days and no contact from them I called and they said they would send me 2 pickup labels to my e-mail address, they did but no attachment to the e-mail for me to print. Contacted them again, Had to run down another Fed-Ex truck, and after 2 more weeks do not have my tires. I have called them 10 times, e-mailed them 8 times. It is now almost May and still do not have my tires I ordered in February. Before they ship you tires they have to get the tires back to them, this takes 2 weeks total time. Should have went to Ford and paid 60 dollars more, I have spent over 60 in gas in my f150 supercrew hauling the tires to fed-ex, besides the aggravation. STILL ONLY 2 TIRES ON MY CAR, STILL WAITING ON THE OTHER 2 TIRES. DO NOT BUY FROM THIS COMPANY POOR CUSTOMER SERVICE, AND SALESMEN WILL SUBSTITUTE TIRE SIZES. DISCOUNT WHEELS AND TIRES. COM AVOID THEM!

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CurtisFarley
Decatur, US
Mar 08, 2011 11:01 pm EST

The same issue happen to me they made me change the adress on my credit card and the tire they had on the website they did'nt have in stock. poor custumer service they hang up after sitting on hole for 30min.
To top it all of they charged my account when i ordered the tires. one cent i no it sounds like a little but think what if they did this to a billion people a day.

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sunbaeniminsan
, US
Apr 16, 2009 2:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered wheels and tires over 3 weeks ago and were suppose to call to confirm our order before they shipped. Every time I actually got to SPEAK to someone on their end, I got a promise from them that they had to call me back..."because they had to check on the order"...and they never would call back. I have left message after message and no returned calls. I finally decided to say "screw them" and order elsewhere...only problem is that I do nto feel comfortable now because they have my credit card info... I WILL NEVER try to buy from that site again...or will refer anyone else to it.

Discounted Wheel Warehouse Customer Reviews Overview

Discounted Wheel Warehouse is a leading online retailer of wheels and tires in the United States. The company has earned an excellent reputation for providing high-quality products at discounted prices and outstanding customer service. We have carefully analyzed Discounted Wheel Warehouse reviews, and here are the highlights:

Positive Reviews:

1. Fast Shipping: Many customers praise Discounted Wheel Warehouse for their prompt shipping and delivery. Products are shipped within 24 hours of the order, and customers receive their orders in perfect condition.

2. Competitive Prices: Customers appreciate that the company offers some of the lowest prices on wheels and tires in the market. Discounted Wheel Warehouse offers regular deals and promotions that make their products even more affordable.

3. Product Quality: Customers praise the company for their high-quality products that are built to last. The wheels and tires are tested under various conditions to ensure maximum durability and performance.

4. Customer Service: Many customers appreciate the excellent customer service provided by Discounted Wheel Warehouse. The customer service team is knowledgeable, friendly, and always ready to help customers with their inquiries and concerns.

Negative Reviews:

1. Shipping Delays: Some customers mention that they experienced delays in their orders, which caused inconvenience.

2. Communication Issues: A few customers experienced communication issues with the customer service team, which led to delayed responses to their inquiries.

Overall, Discounted Wheel Warehouse reviews show that the company is highly reliable and trustworthy. They offer high-quality products, competitive prices, and excellent customer service, which explains their high customer satisfaction rating.
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Contact Discounted Wheel Warehouse customer service

Phone number

+1 (800) 901-6003

Website

www.discountedwheelwarehouse.com

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