DirectBuy of Tidewater/Chesapeake / Unable to Cancel Membership/Reputable?
I am a disabled veteran, and a single mom. It is very discouraging that after going through two tours in a war zone, I have to be fighting in my own country for my rights as a consumer.
I visited DirectBuy of Tidewater, Chesapeake Virginia last Saturday, September 18th, 2010. I had taken my 13 year old daughter who was very excited about the savings we were going to have, with me struggling to provide financially.
Well there was a video presentation and a tour. When both me and my daughter was sat down with a lady named Kat. I told her that I don't think I will be able to afford the fee for joining, because I am in college, having a mortgage and my daughter, I am at my limit. I did comment that I am renovating my house, doing a lot of do-it-yourself projects in hopes of selling next year. Kat said it would be ok, they would work with me and that I should not worry. I did sign the paperwork, thinking that this is a company that has been in business for a long time, so they must be reputable.
I left and I thought about the financial struggles I already have, so I decided that this would not be the best thing for me. I tried calling on Monday, 20th, but there was a message that they were closed.
I tried again on Tuesday, 21st and spoke to Daria, I told her that I would like to cancel my membership, and she said the general manager, Mike Daly would call me back.
Well he did not, so I called the next day, Wednesday, 22nd and asked if there was any other manager I could speak to to cancel. Daria said that Mike Daly is the general manager and the only one that could cancel my membership, but he was with another customer.
I called back on Thursday, 23rd and finally got to speak to Mike Daly who said he would absolutely not cancel my membership. I was appalled to say the least.
I even went to DirectBuy address Saturday, 25th and spoke to Mike Daly face to face and he repeated what he said over the phone that he would not cancel my membership.
Now not only do I have to work 12 hour days Monday through Friday, I have to prepare to fight this company, so that my rights are not violated.
How could a company like this stay in business for so long?
I have been through Iraq, Kuwait, but I can surly say that I will fight this not just for me but my daughter. I work very hard for my money, these people can't even provide written prove of savings. How are they allowed to do this?
I thought here in America they have laws to protect the consumer?