Direct TV / contract? bad service?
Moved into a new home last April, called Directv (unfortunately).Installer came, installed satellite dish (wrong one-not HD), had to go get the correct HD dish. Installed and I signed what I thought was the "work order". Have been so dissatisfied with the service, channels, pricing, etc. Have tried to end contract, am told when I signed "work order" signed a 2 year contract. I would never do that kind of thing knowingly. Will cost stupid dollars to get out of contract. After beng told by local people that they didn't know where I could get a copy of my signed contract and being told they have no information for their corporate office, even though I asked where the customer service people get their payroll checks from (and was told, "I just cash them, I don't look at them"), I then got off the floor and recovered from my laughing fit. I then researched and found the corporate office in Segundo, CA. After 4 hours total time..got through to the corporate office
NOTE THE NUMBER: [protected]. Their address is: 2230 East Imperial Highway, El Segundo, CA [protected] and the President & Chief Executive Officer is Chase Carey, Executive Vice President is Bruce B. Churchill, Executive Vice President of Legal is Larry D. Hunter. On the Board of Directors is a past CEO of Verizon, a Executive Vice President of Freddie Mac, a retired Senior Officer of Citigroup and the Chairman and CEO of Bristol-Myers Squibb. Very interesting for future possible class action suits! I talked with some "executive secretary"..she said they "do not archive the "work order" which is only thing I signed. I asked then how do they know I have anything. She said the installer tells me that the contract and terms are on the back of the work order. I said that never happened, she said well, it did. I said I guess you are telling me that I am lying...She then said, well, "it's also a verbal contract"...I pressed for a hard copy of signed "work order/contract"...was told I can't get one because they don't have it! I ended my conversation because it was obvious they don't know anything at their corporate office either.
HUMMMMM, am thinking, this does make me think a class action suit might be up for the doing. I will not pay to get out of a contract I never signed, they have no "proof of purchase" and I will encourage everyone who might read this to talk to someone at corporate office and tell everyone they know...don't get DIRECTV!
I will give back equipment, they can sue me...or whatever...and I will also pursue legal action.
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