Direct Heating and Cooling / Read this before you call to DHC!
I did not realize there was a website https://www.complaintsboard.com I would have check it first before I made a one year contract with this company direct heating and cooling in Cape Coral. My AC has been working fine since I bought my house in 2004; in February I wanted just to have a regular check up. So I called this company thinking it was going to be a good experience….and this is what happened. A tech came came and check the condenser and the evaporator unit and told me it was fine. That all I needed was a UV light to avoid getting mold in the unit and will help me and my kids not to get any allergies, so the price was $2000.00 and I said I’ll call you back let me check with my boss (wife), but he then said I’ll give a good deal if you get a one year contract for $150.00 and that way you don’t have to pay any service call fees. So I went with it. Now 2 days ago I noticed warm air coming out from the supply panel, so I figured I have a contract let me call them. Now it was 6 pm so I shut off the unit then a guy by the name of “Greg “shows up around 9pm and turn on the ac from the thermostats and went outside to check the unit and check the Freon told me Freon was ok, that the unit was going bad and I needed a new because of the new code I might need a 13 or 14 SEER unit and with the discount I can get for $6800.00. Now I said let me think it over. Remember my unit was working when he came in. So the next day I called two different companies and them both told me all I needed was a good cleaning for both units because they were dirty. No need to replace the unit. Now the first guy who came two month before did not even clean the unit when he put me in the contract. It’s amazing how far this people can go or if they can get a good sleep knowing what they are doing ripping people off .I am not going to stop here, if I have to go to the new I will. I hope someone else reads this before they call the DHC Company.