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Cylapril / No product & fraudulent credit card chgs.

1 Moose Jaw, Saskatchewan, Canada Review updated:

Adrenal Fatigue Institute ( CYLAPRIL) ... I just called for the FREE Sample ... and had to give my credit card number to pay for shipping and handling . Its been awful ! I've never recieved a product and I was billed a full amount for another that I never recieved . I've made many Calls to cancel and complain and can never speak to a manager and have been on hold so many times I cannot count . I had to finally Cancel my Credit Card. What a SCAM ! I suppose I have learned a lesson about ordering online...

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  • Tr
      18th of Nov, 2008
    +1 Votes

    UPS handles shipping, seems as though the delivery was the problem here. Were you home to sign, or did you sign a driver release form so they can leave it w/out a signature?

    The product works well, I've been using it as part as a new life style and I'm down to 170lbs at 6 feet tall.

  • Am
      2nd of Dec, 2008
    0 Votes

    I agree, Cylapril is a deceptive advertisment... I too am having to cancel my card after being billed for two products, i only received one.

    I paid postage as said for two products $29... within 5 days of receiving the product another $109 was taken from my bank account.

    I called the customer service line to be told they would only refund the first postage and nothing else... they take the 14 days trial from the first phone call, no matter how long it takes to arrive !!!

    I have paid the full price for something i never received, they just took it !!!

  • Sa
      2nd of Dec, 2008
    +1 Votes

    I am just getting ready to try the product, however, after reading your complaints I got a prepaid Visa from and only put a small amount on there. I definitely want to try the product but there is no way in HELL I will go through the nightmare of voicemail abyss and fraudulent charges!

  • Da
      11th of Jan, 2009
    0 Votes

    Oh boy, I think I'm in for it. I ordered the "Free" trial and I do seem to have more energy (altho that could be due to me starting the South Beach diet and exercising at the same time). Anyway, do you really have to cancel your credit card, or can you just have them block the charges? I guess I might find out.

  • Pa
      23rd of Mar, 2009
    0 Votes

    I too have been trying to get my money back. On Jan. 27th ordered product, canceled the next day, but they said it was too soon-order had not been processed. Told to call back in 2 days, but was too late. Angry had to pay for shipping, so they waived the restocking fee in exchange for paying the shipping fee, returned product on Feb. 3rd. It is now March 23rd and I am still waiting for a refund. DO NOT ORDER THIS PRODUCT. THIS COMPANY REEKS OF SCAM. My first big hint was when they said I could not speak with anyone at the corporate headquarters or email them or get their phone number. They would not even let me know what city and state the corporate headquarters is in. I have kept notes which reflects all the people I have spoken with and up til now I have spoken with 11 different people. Today I can't get through because the service lines are too busy to get through and this is the second time this has happened. WHAT DOES THAT TELL YOU????

  • Fl
      28th of Mar, 2009
    0 Votes

    Thanks for the heads up gals and pals!!! I was just about to order the product (cylapril) but something (God) said research it first on the internet. I have found out more negative info then positive so I don't care how "good "cylapril might make some people feel it's not worth the BIG FINANCIAL HEADACHE in the end so I'm jumping on board agreeing with the other folks DO NOT BE SUCKED INTO BUYING THIS PRODUCT!!! I'M going to GNC to find out what types of ADRENALINE BOOSTERS they might have>>>>>

  • Re
      29th of Mar, 2009
    0 Votes

    Hey Fletcher, you ###! GNC sells Cylapril!

  • Di
      31st of Mar, 2009
    -1 Votes

    Well im glad i decided to check out this product before ordering it... Thanks everyone i guess i will go to GNC and try to get it and if not i will pass on this one..

  • Er
      9th of Apr, 2009
    0 Votes

    Same thing happen to me. No product, just a charge for $54.95, and the lady I spoke with was very rude. They won't refund my money, supposedly they'll just cancel my membership. Its like what memberhip, I don't have anything from them. What a scam, beware to all who thinks just paying for postage is all you'll do. Whether the product works or not, I'll never know.

  • Re
      16th of Apr, 2009
    0 Votes

    God, you Canadians are ###s! You were told you would be charged for the bottle you got unless you canceled, just like I was.

  • Cu
      23rd of Apr, 2009
    0 Votes

    Interesting how someone who calls himself "Reasonable" feels the need to call people "###s".

  • Ni
      11th of May, 2009
    0 Votes

    i got ripped off as well...i had over a hundred dollars in charges and i'm thinking of canceling my credit card...i filled a report with the bbb in west palm beach and the dept of justice...anyone reading this and who has been ripped off by this company should consider making a formal complaint...this company should head for the hills and stop victimizing so many people...if enough people complain, maybe something can be done...i'll tell you one thing, this'll never happen to me again...

  • Co
      23rd of May, 2009
    0 Votes

    I think I have been taken for the biggest ride of all. I have tried to cancel my order for almost six months. I have six unopened packages of Cylapril because the product doesn't work. I could never get through the phone
    lines to cancel the product, but I could always get through the lines to place an order. I would like to know if
    there is any way I can get my money back for all those unopened packages. After all, it was $55.00 a bottle
    times 6. I did finally cancelled my credit card. PLEASE DO NOT BUY THIS HORRIBLE PRODUCT!

  • Ti
      25th of May, 2009
    0 Votes

    I saw the infomercial on this product where they said over & over that you can get the product for FREE to try it out. They also said that they would send a free book. I decided to look at it on the internet to see if they actually did charge you for it with some hidden clause. What I saw on the internet also said that it was free to try. There was nothing saying you had a certain amount of time to try it out or they would charge you for it. So I ordered it and they charged me $9.95 for shipping & handling on the product and the book. There was an invoice in the package, and there was nothing on the invoice saying anything about returning it within 14 days or they would charge you another $49.95. I ordered the free sample on 1/24/09. It took a little over 2 weeks to get here, and on 2/17/09 they charged the $49.95 to my account. So even if I did know anything about the extra charges, I wouldn't have had time to cancel. When I saw the charge on my account, I called them until I got through. The person I spoke to was totally rude, also. She said that the terms were clearly pointed out on the website, and I explained that I had purposely gone to the website to make sure there weren't any hidden costs. She said that I hadn't looked close enough, but that lots of other people had made the same mistake, so they had to change the website so that people could not order the product without checking a box that showed that they had read the Terms & Conditions clause and agreed to it. So, essentially, she was admitting that there were lots of complaints just like mine - and they had to do something to cover their ###. Of course, they would not give me my money back. They did take me off of their automatic monthly shipment list - which is I also did not know I was on. What a rip-off! Even though I did everything I thought I could possibly do to make sure that I would only be charged the Shipping & Handling charge of $9.95, they still stole another $49.95 from me. And this is for a product that did not work -- it did me absolutely no good.

  • Ma
      27th of May, 2009
    0 Votes

    I ordered my free sample of Cylopril on 3/29/2009. To date (5/27/09) I have never received my free sample.
    Finally after almost 2 months to date, on 5/26/2009 a free sample of ChromAcai was received instead. A supervisor sent me this. He also ordered the shipping method to be by UPS as the institute had failed to ship my free sample to my correct address. They sent it 2 or 3 times to an incorrect address. I paid my postage and handling by personal check so no credit card issues here. Am going to call the supervisor again today to tell him I still have not received the Cylopril and to ask about cancelling my membership. Absolutely the worse customer service I have ever encountered. I did at least get to speak to a supervisor simply by waiting out all the shipments that were supposed to happen and never arrived until the nearly 2 months had passed. I just kept insisting every time I called. The next place I am going is the Department of Consumer Affairs!

  • Ku
      5th of Jun, 2009
    0 Votes

    my mother ordered this product for the "free" sample and when she called to cancle her order she was informed they had already charged her credit card.this product is a rip off and a scam.i hope the company worked as hard for this money they riped her off, as she did!!

  • Pe
      27th of Jun, 2009
    0 Votes

    I have been using this product for a while now and am very happy with it !!!
    At the beginning we did have some issues with the delivery and being charged full price when i hadn't gotten the product but after talking with customer service ~you have to get a good rep~ i was sent my order and other product to make up for the inconvenience. So far we have have had no other problems and am happy with how it works.

  • Te
      10th of Jul, 2009
    0 Votes

    First sorry for the spelling etc..just had gallbladder surgery, but wanted to thank everyone... if it wasnt for the info on the internet I would have been a victim too. I pray that you will get your money back & the nightmare will end for those of you that are in the nightmare. Everyone needs to contact their atty general. Tthere is only one fraud division for scams like these. I found out when I sold an item in local newspaper & online. A gentleman sent cashiers check for 1500.00 ... it was for a stupid do they think I was from michigan address..then another address was from ohio. I found out was from Nigeria . They have people here in the states that find ads for items that are for sale, then they send a cashiers check for more than the amount. They state that they dont know the amount for the S&H, Insurance send it overseas. So the large amount will cover whatever costs u have & just send the remaining amount back to it sounds like they are just making sure they have sent enough to cover all your expenses to ship out of the states. The cashiers check was very real looking, even the teller at my bank thought it was a good cashiers check..if Iwould have deposited into my acct & I would have been stuck with the entire amount coming out of my bank recourse either..I would have been out the entire amount of the cashiers check ! There's only one division that takes these complaints when they are out of the country or on the internet, or phone...U have to go thru the postal fraud division & its in chicago...they have their hands full so its very difficult to get things fixed...just wanted to tell u about this since I almost fell victim to both scams...whatever u do always look online first. Also when you have scam on credit card at least u can work with your bank and u have protection but is a huge nightmare...I will find the link for anyone that has fell victim from cashiers check sent to you for whatever reason & its no good. I will post it within the week also u can put in search: fraud division internet scams chicago illinois...because we spoke with postal & atty general & thats all u can do..keep all emails & correspondence full headers for isp addresses..links etc to give to them.. so they can set up and burn these a*******s sorry but its wrong to take advantage of anyone like this. Also I saw a posting from one of the guys in nigeria (there was a huge article w/ footage of one of the men that are in one of those computer camps over in nigeria..a room full of computers & thats all they do. It's very lucritave & they are getting away with it ..he said here in the U.S. that we are stupid people..greedy & we get what we deserve...hope they fry every single computer campsite...that does nothing but prey on honest people..thanks for the heads up & pray that all of your nightmares will be solved soon...god bless. also there is a site I think its or something lke that... I will have to look ...its a site that is nothing but petitions to be signed...for whatever cause...that are being signed to stop alot of the things in this world that are so maybe if there's a petition sent to the atty general & senate etc., maybe we can get some type of protection by stopping these groups that are frauding so many people especially the ones that are sick or ill & are trying to get better...I had previously found the site, because of charlie in alaska..he has been in alaska for 20+ yrs has to fly in to his home. He has taken care of bears that he has named & are his family... there is 5 generations anyway s..they are going to put him in jail if he continues to feed the bears..& the bears come to his home!!! the wilderness..!!! where you can only fly in!!!..its ot like its in public areas!!! These bears aren't going to end up in a public park..its so many miles into the deep alaskan wilderness ..u have to fly in...there's nobody around except charlie in the spring & summer, except during hunting season.I saw it on discovery channel & animal planet..they are trying to make a law that would put him in jail if he continues to feed the bears on his property... but this site I found when I put his name "charlie" in the search w/ the name "bears" & "alaska" & there was a petition for all to sign... to keep him from jail...this is on his own property way in the thick of the wilderness & these bears have been coming to him for over 20yrs. He has 5 generations ..very amazing..but I found this one site that has every petition in the world..for all different causes...there might already be a petition on this subject... I will have to look...but for those that may want to look for it or want to start a petition to send to the appropriate authorities etc... thats one way to find it...I'm very ill & totally disabled but will find the chicago division for the fraud & also the petiton site. I will put links on here...give me a week or so & come back It will be on here... I will suggest a new category for petitions & links to authorities etc. for fraud. Thanks again all of u that posted.
    ALSO... please when someone posts something on a site...dont ridicule them...thats so childish...please try to be humane & proper...this is a place that people are coming to because they have been ripped off. Just because they trusted in something or someone...its on tv & on the internet..for heavens sake..just because you are a good honest person & still believe in the good of the people doesn't mean that you need to be ridiculed ...there are so many that have nothing better to do than to be a critic of others...those are the ones that need to take a look at themselves & ask themselves why they have to make negative remarks towards others...just to make themselves feel better? or smarter? ...whatever it is that it does for you...please have some manners for heavens sake.
    Its a sad day when people have to be so lame when someones been a victim because they trusted someone or something...get it together & grow will make this world a better place. Tee

  • Ve
      11th of Jul, 2009
    0 Votes

    Oh my, I wish that I had looked this product Cylapril up on the computer before I ordered it! I decided to look it up after I ordered it, only to see all of these comments about being overcharged ect... Well, I ordered this product today 6/11/09 and a few hours later I tried to cancel my order. The man who answered the phone told me to give him my order# so I started out with the #8 ect... and he tells me that none of their order numbers start with the #8 but #6 instead. Then he told me to call customer service so they could help me with this, and when I called, the office was so conveniently closed. Well then I called my credit card company, and they told me to wait a few days for the order to process and then I can file a product dispute to them and in turn, they will just issue me a new card and number so this company will not be able to charge me anymore before I even receive their product. This way, if I receive the product, I will be getting it for free whether they like it or not! Ha! Ha! for them and not me.

  • Th
      13th of Jul, 2009
    0 Votes

    I called this "institute" last night during one of those infomercials, having a good laugh while it rang considering it seemed like a crock to me. Long story short I grilled the guy on the other end of the line and he finally told me what was in it: less than 10 mg of three different minerals (that do nothing, by the way), Adrenal Bovine (dried and powdered bull's adrenal cortex, could cause some health issue later in life I do believe...), and passion flower extract (causes a short lived and mild euphoric feeling). All in all it is a placebo that should be avoided AT ALL COSTS due to the fact that it will only make you feel good for a short amount of time, and could cause problems worse than what you currently are having.

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