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Larry, owner of (Cyberbrands, International) in Torrance, CA. is evidently the business owner, customer service department and everything, which is fine, but he charged my account without sending the product.

When I spoke to him on the phone the first time, he said he'd check with the warehouse and get the UPS tracking # and e-mail it to me. He did not. The second time I called, and got him again, he said he'd check my order "with the warehouse". I asked him to please just cancel it and debit my account and he said he would and that he'd send me an e-mail confirming my order was canceled. He did not.

I called him today to inquire about why my order still showed up on the website and why I did not get a cancelation e-mail. He said that when I got my bank statement, I'd see that it was canceled. I questioned not getting the e-mail he promised and he said what more do I need, if my bank statement shows it's canceled, then it's canceled. I don't see it canceled on-line, I said, and won't get my bank statement till the end of the month. Are you the entire company, I asked? He said yes, and "I'm in my bedroom and naked" right now! At which point, I hung up.

VERY BAD THING TO SAY to a potential customer. VERY RUDE, he should be arrested.

Thank you.

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  • Jo
      11th of Mar, 2008
    0 Votes

    I Think this lady has must have an attitude problem. I had nothing by good service from . They are very courteous. I don't believe this. Anybody came say what they want with out proof.

    Cyberbrands is the best company I dealt with.

  • Cy
      26th of Jan, 2016
    0 Votes

    Totally agree with original poster. Ive been waiting 22 days for my package. I can't get anyone to answer when I call.

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