CVS - Pharmacy / several incidents
WOW! I was stunned to see other customer complaints have happened to me as well. I have been going to this CVS since we bought a home in the area. I had previously used a different CVS before we bought our home and had no problems.
As another customer said, I had a pharmacist tell me I couldn't get my prescription filled 2 days ahead of time, which by the way I do ALL the time. He was extremely rude and told me I will not get it until 30 days after the last refill and not before!
I was also given someone else's prescription. I looked it up on the web and it was an anti-seizure medication. I called to tell him and he asked me to bring it back as soon as possible. It was after midnight. It is annoying to have to use my time and gas for someone else's mistake.
About 4 days ago I was out and about, so I stopped by the CVS to see if 2 of my prescriptions were ready, she told me that the refills required authorization. Then she said she would call my doctor for a new prescription. I told her not to call as I has an appointment with that doctor the next day. I took my new prescription, they said it would be ready in an hour. I came back,
he gave me 60 pills. My doctor prescribed 180 pills. I told him, he looked on their computer and said the new prescription was for 60. I told him I don't know where that prescription came from but I brought in one that was for 180. He looked at the actual script,
canceled the one he filled, and filled the one my doctor gave me.
I realized what happened and told him, the girl I told not to call my doctor did so anyway. He told me, if I asked her not to she should not have done it. I totally agreed.
The last mistake they made with me was shorting one of my scripts by 8 pills. I called to tell them, he told me to come back and he'd replace them. I went, he gave me the 8 pills, then said this happens sometimes, the pill dispensers don't always give the correct amount. Boy that makes me feel so secure. And again my time and gas for their mistake.
How in the world does one pharmacy company in so many different states make so many mistakes, some possible life threatening. And the one CVS that I go to, has made so many mistakes with me, I can only imagine how many they make with others.
The main thing I have to say to managers who hire these people is please keep an eye on the pharmacy employee's and the reported mistakes. If there are reported problems, please realize they are making more that are not being reported. And someday if this keeps up, their MISTAKES unfortunately are going to take a life. This is a serious job, please start hiring better Pharmacist.
A concerned and fed up, soon to
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