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The good, the bad, and the ugly - discover what customers are saying about CRB

Welcome to our customer reviews and complaints page for CRB. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CRB.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CRB's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CRB, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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3:37 am EST
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CRB Attempt to collect a fraudulant debt

I received a letter today from CRB attempting to collect a debt of $74.95 from a VISA charge (I don't have ANY credit cards) for a company that I never did any business with. I noticed in other complaints listed here that "Paul Snyder" is a popular character with this company and when I asked to speak with him, he wasn't "available". Instead I was placed on hold and the same person (I recognized the same voice) by another name offered to assist me. I briefly explained the situation and I was told to go to the police. Once they receive the police report, they will write off the debt. I'm certain that they are hoping I will just pay the "small" amount and move on. I will be taking this to the police as well as the postal inspector and see what happens.

Sally in Pittsburgh, PA

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scambuster1976
, US
Feb 26, 2012 5:03 pm EST

If the credit card charge is from the same year, you may be able to file a police report. In my case with CRB, I wasn't because they came after me about a fraudulent charge that happened a year or two before and my local PD said I could not file a report for a past issue. Also, they stated that it sounds like CRB is trying to place the burden of proof on me. They sensed it was a scam.

Anyway, follow up on it, communicate via certified mail and record any phone calls you make to CRB or receive from CRB and let them know you are recording the calls. Do not leave it unaddressed. CRB will put a negative entry on your credit report. I know from personal experience with them. It took me about 3 - 4 months to get it removed after I discovered it. I sent CRB iron clad information that proved the debt wasn't mine and they removed it and closed the collection. If you cannot file a police report, get all of your supporting information together. Also have CRB confirm exactly who the debt is from, dates, amount, where was it charged, what card, the card number, etc IN WRITING. They must provide this information to you.

Good luck and take care of it ASAP.

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6:04 pm EDT

CRB Avoid dealing with this ppl

I received a collection action letter from a company called CRB. CRB indicated that they were trying to collect a debt for a company name R & R Resources Inc located in Las Vegas, NV. The letter indicated that I owed over $523.68. I called the name provided in the letter for an explanation and spoke to a Ms Martin. She indicated that you know you owe the debt and I told her I didn't. She said that she would be willing to take $250.00 as a debt settlement. I additionally questioned why the company hadn't made any attempt to collect the debt, Ms Martin indicated that they where handling this action for this company and with this I finished the phone call. I got on the internet and started doing research as to what my options relative to the debt was. I found out that I could request that CRB provide me with verification of the charges. I sent a certified letter to them indicating that I had no knowledge of this debt and I was requesting verification of the debt. The information provided to me was a plain piece of paper with eight transaction which indicated multiple transaction with a web site and the address of some company named R & R Resources Inc In Las Vegas without a phone number. The charges broken down as follows Transaction amount $29.97, Chargeback Fee 25.00, and Collection Fee $10.49 this information was provided eight times. Also, my credit card number was shown with some number not provided.

I sent another certified letter indicating that I was disputing these charges. I received another letter with the same information previously provided. I did some additional read on debt collection procedures and found out that I am responsible for proofing that the charges are not validate but the debt collection agency should provide me with a way to dispute the charges. Ms Martin didn't provide me no such details of how I could proof that the charges where not validate. A few days later I received a letter from CRB indicating that if I didn't paid the bill the information would be sent to the credit bureau.

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scambuster1976
, US
Feb 26, 2012 5:18 pm EST

Heads up. CRB WILL put a negative entry on your credit report. They did it to me. It is best to deal with them directly via certified mail and recorded phone calls (let them know BEFORE the conversation begins). Don't run to the Attorney General or your credit bureaus quite yet. Try your best to deal with them directly.

Request, via certified mail, for CRB to provide the full credit card number, date of charges, the merchant, the type of services, how it was billed (online, in person, over the phone). Ask for as much information as possible to help you research it because true to their word, they will place a negative entry on your credit report and you need to be able to show you tried to work with them to resolve it (via certified letters and recorded phone calls) if you have to go directly to the credit bureaus to dispute it. FYI, out of all 3 credit reporting bureaus, Equifax was the least helpful and seemingly took the side of company when I tried to dispute it directly through them. Once I figured this out, I gathered all of my information, organized it in an easy to understand fashion with a flow that even a 2 year old could understand that the charges were fraudulent. CRB replied that their client dropped the collection request and promptly removed the record off of my credit report. Today, I enjoy an 800+ credit score across all 3 bureaus because I took time to go to war with CRB and won. Good luck.

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4:29 pm EDT
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CRB Fraudlent Det Collection

Received no prior bill: just an collection notice about a serious delinquent account for$105.73 from original creditor
National A-1 Advertising, on March 31 from Paul Snyder also, ignored, due to the fact that I had not adverisited anything and it looked like a scam, as the payment was so easily taken, website http://www.paycrb.com, VISA, MC, Discover or Check. Then received 2nd notice on May 16th, looked on line, saw some of the scam listed. Today June 6th started with the first call.I will be blocking the number, reporting this to the Federal Trade Commission, The Postal Service, and The Credit Bureaus
Also a registered to letter to the company.

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dan bennett jr
Liverpool, US
Jul 12, 2011 4:06 am EDT

hello, today i also receieved notice for first time of bill due for $102.55 from original creditor WEBCAMS. In NOV. 2010, SOMEONE GOT AHOLD OF MY BANK CARD AND WAS MAKING CHARGES TO MY CARD FOR A WEBSITE CALLED XXX DARAL HANNA.COM.I had to cancel my bank card form the bank when i found out someone was taking my money out, and i started reviewing my bank statements.I found they had been using my bank card for 5 months.I had to file a police report, pa state police, and prove to my bank that these charges were not made by me, and were not made from my comp.I recieved proof from my internet provider, that the id number was made from another comp., all those charges, i still dont know if i got all of my money returned, one big hassel trying to straighten my credict out, and my good name, i was real upset living on limited income to begin with, and now this bill comes along., i want these people to pay for all my inconvienences, the hassel to clear my credict.my card was canceled 4 mths ago, and i have a new one now, these charges come from my old card, and this is the first time i am hearing of this bill, give me a break, i cant wait till someone gets busted preying on us hard working people who are just trying to get by, im ready to kick someones ###, if i could find them, and make them pay, I CALLED THIS COMP, CRB, THEY SAID ARE YOU FROM PA, I SAID YES, THEY SAID, THE LADIE YOU HAVE TO TALK TO IS OUT TODAY, AND WONT BE BACK TILL TOMORROW, THEN I GET A MESSAGE TO LEAVE MY NAME AND PHONE NUMBER SO SOMEONE WILL CALL ME, THE NEXT DAY, HAS THIS GONE TO THE THREE CREDICT PEOPLE, HAVE THEY RUINED MY CREDICT SCORE AGAIN, SOME ONE HELP ME, AND TELL ME WHAT I SHOULD DO THIS TIME, THANKS, DAN, danbennettjr8@aol.com

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Paul @CRB
Sylvania, US
Jun 30, 2011 6:17 pm EDT

We are not a scam company but have been in business over 8 years.
Check our BBB Report. We have a B Rating and have responded to all BBB inquiries.
Though we've had 150 BBB inquiries in 3 years we collect on over 20, 000 accounts per month, thus a very small complaint %. 99.3% of BBB inquiries have been resolved or CRB made a good faith effort to resolve.
We also work with Law Enforcement in identifying true Internet based fraud.
We are not the problem but rather part of the solution in solving Internet Fraud.

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roadwarriors7
, US
Jun 23, 2011 1:46 pm EDT

I too received a notice from CRB in Sylvania, OH. Checked Google and found this website. I too have never heard of the collection agency or the complaintent creditor. I agree that the FTC and the Credit bureaus need to be notified about this scam activity.

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12:04 am EDT
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CRB collection fraud

My son who is a minor keeps receiving a letter stating he owes $40.49 for webcams. My son doesn't even own a credit card nor does he have any webcams. This is the 3rd letter he has received. I call the number provided & no answer or it goes into voice mail say this is not a working number. Sure is something how they claim they have a license through the State of Minnesota (Dept. of Commerce) also. They have a website to make a payment on www.paycrb.com, check it out. Tired of the people who don't have a life & prey on the ones that do.

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11:12 pm EST
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CRB Collection of Debt

I have reeived a 2nd letter from CRB stating they have used all reasonable efforts to collect $216.81, which they say I owe National A-1 Advertising. I have never heard of this company and all of my bills are paid. I contacted this company about 2 months ago when I got the first letter and informed them I am not paying this. From everything I can research on the internet, this is a scam and they are using various company names for the debt collections. I am considering sending this to the Michigan Attorney General.

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anne brad
La Habra, US
Mar 28, 2012 5:57 pm EDT

Cr whatever is a scam boiler room operation and is screwing people in a lot of states such as us in california. however National A-1 _ss is real.
we were hit with the same bill never hearing of them before investigating and finding out they are an adult "entertainment" phone line.

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3:14 pm EDT
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CRB Fraudelent Collections

Hey everyone, go to http://www.wtol.com and click on Call 11 for Action and submit a complaint against these guys. The reporter on that site has been going after corrupt businesses. I filed a complaint just now. I think if we get a bunch of you to follow suit, they will do a story on it and finally shut these guys down.

I tried the AG's office and got nowhere.

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7:43 am EDT
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CRB Debt Collection

I received a collection action letter from a company called CRB. CRB indicated that they were trying to collect a debt for a company name R & R Resourcces Inc located in Las Vegas, NV. The letter indicated that I owed over $523.68. I called the name provided in the letter for an explanation and spoke to a Ms Martin. She indicated that you know you owe the debt and I told her I didn't. She said that she would be willing to take $250.00 as a debt settlement. I also asked why this company hadn't made any attempt to collect the debt, Ms Martin indicated that they where handling this action for the company and with this I ended the phone call. I got on the internet and started doing research as to what my options relative to the debt was. I found out that I could request that CRB provide me with verification of the charges. I sent a certified letter to them indicating that I had no knowledge of this debt and I was requesting verification of the debt. The information provided to me was a plain piece of paper with eight transaction which indicated multiple transaction with a web site and the address of some company named R & R Resources Inc In Las Vegas without a phone number. The charges broken down as follows Transaction amount $29.97, Chargeback Fee 25.00, and Collection Fee $10.49 this information was provided eight times. Also, my credit card number was shown with some number not provided.
I sent another certified letter indicating that I was disputing these charges. I received another letter with the same information previously provided. I did some additional read on debt collection procedures and found out that I am responsible for proofing that the charges are not validate but the debt collection agency should provide me with a way to dispute the charges . Ms Martin didn't provide me no such details of how I could proof that the charges where not validate. A few days later I received a letter from CRB indicating that if I didn't paid the bill the information would be sent to the credit bureau.

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9:52 am EDT
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CRB [protected] Fraud

Received a phonecall in 6/10 from a VERY nasty Ms. Martin [protected] representing CRB in Ohio wanting to know how I was going to take care of a bill for $104.97 for Advanced Telecom Services. She stated that the bill were for phone calls made to [protected] from our phone # & they knew that as they use the same tracking system that the police use. I attempted to explain I never had received a bill prior nor did I know who Advance Telecommunications or CRB was but to no avail. By end of conversation essentially she stated she acted very professional which was a mistruth & was going to end phone call which she did. I called back [protected] as I wanted to see how it was answered. Someone did answer but they stated " Hello Deborah " which initially somewhat freaked me as I expected a business would answer as one would expect; I do know this is the day of caller ID. Now this person stated they were Ms. Adams [protected] & stated she unsure what [protected] was as Ms.Martin #was [protected]. She also stated that Ms.Martin was her supervisor but initially denied that Ms.Martin was talking to me nasty then stated she would talk to her supervisor about this. Ms. Martin then stated that Advance Telecom Services didn't have an internal colection department so that was why they had to sent bills to CRB. Ms.Adams stated because of this CRB could not bill collection charges. I requested a written bill which did arrive via postal mail but did not offer any more info then above phone call. After receiving letter I got a phone call from Ms. Martin [protected] wanting to know how I was going to take care of this bill now referring it as a sportsline. I told her I knew nothing of this & have had a a block on my phone so a 900 # could not be made but she once again stated it was & they use the same tracking system the police use. My phone bills show no 900 phone calls being made as outgoing phonecalls. I hope his is helpful to someone. I do think it is sad that there are people out there who choose to live their lives w/o morales/ethics for the sake of money.

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fraud-no
, US
Apr 22, 2011 11:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We were similarly charged by letter from a CRB alias (same exact mailing address easily searched on the web) but for a small single-digit dollar fee for a 1 minute call to a 900 line in the UK. The first concern is that paying the small fee would make the vendor CRB appear legitimate in our system and allow future fraudulent charges to sneak through. Luckily, we're too small to let this go unnoticed. We've started a file on the matter to preserve a record of the attempted fraud for formal action if additional notices arrive. It can be safely speculated that such a small unprofitable charge, less the losses of overhead (materials, labor & postal charges) would suggest that - if paid now - then much larger and highly profitable invoices would follow.

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2:01 pm EDT
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CRB Debt

CRB says I have an outstanding debt of $101.23 from First Charge Financial. I never have done business with them and all my bills are paid on time. i called CRB and they said it was for two calls to a prono line! they gave me a phone number wnere the calls were made from and that number is not mine. CRB also told me it was charged on a visa card. I called visa with the last 4 digits they gave me and the fraud department at visa said i never had a card with those numbers in it. This CRB needs to be put out of business. They lie and give faluse information. i had my credit report sent to me and no such credit card.

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11:46 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I received a collection letter and a phone call from CRB claiming I owe $135 to a company called First Financial Credit. First I have never done business with a company by this name nor have I even heard of them. A Google search shows that the company is in the industrial machinery and equipment industry in Denver, Co. They make it very easy to pay as they...

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