For the third time during my contract period beginning in July of 2005, I have tried to cancel my Counterforce agreement. In February of this year, I was informed that I needed to give 30 days notice of termination and that my contract expired in July. I notified the representative at that time (as is documented in their system) that I wished to cancel.
I called today and was given instruction that my contract was automatically renewed 30 days prior to the expiration date of July 25th. So, when I was given the understanding in February that I could terminate with a 30 day notice prior to termination of the contract, I misunderstood. I actually had to cancel 30 days prior to the termination date.
I am appalled to learn that, although my original contract expiration is still 8 days from now, I would have to pay 75% of the annual costs to terminate. As my new renewal period goes through July 25, 2010, that is over $400. It is well documented on my account that I have requested termination. The only thing they did not have was this faxed letter.