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Compass Group


Improperly charged for a meal plan that was cancelled and never used

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Compass Group
United States
Details how a faulty service encounter was not properly handled by management, followed by an improperly placed charge of $1, 200 for spring of 2010.

Due to a faulty service encounter experienced in November of 2009 that was unprofessionally handled by management, I cancelled the meal plan for the next semester (Spring 2010) according to the terms of the contract.

A charge of $1, 200 was improperly placed on my student account at Southern Polytechnic State University due to a meal plan that was cancelled and never used for the spring semester of 2010; however, the invalid charge was not correctly rescinded. Management of Compass Group USA, operating at 1100 S Marietta Pkwy in Marietta, GA, is aware of the invalid charge and has disregarded the complaint filed through the school on multiple occasions since then.

Electing the meal plan is performed annually on a contractual basis with the option to cancel by "letting the Business Office know" within no specified time limits. I cancelled the plan early on in the semester (spring 2010) with the Business Office and informed them of the cancellation again on April 30, 2010 after noting that the charge remained on the account. On May 3, I was told to wait for the charge to be rescinded. Three months later I was told that I never cancelled the plan and that the charge was properly placed.

I chose not to do business with this company on an obligational basis by cancelling the meal plan for Spring of 2010. I had every good faith reason to believe that the plan was cancelled. Credit card statements show that I paid out of pocket on five occasional visits to the facility in Spring.

The equipment used at the school runs on a perpetual system that counts the number of meals used in any given semester (by swiping a student ID card). The company knows for a fact that the plan was not used a single time for the spring semester. Cancelled the contract according to the terms of the contract. On November 15, 2010, Jaime, a manager of CT Corporation (Compass Group USA) stated that he was aware of the dispute and that Compass Group USA received $1, 200 for services not rendered in Spring of 2010. Management has done nothing.

If there were any doubt as to whether the plan was cancelled, it should have been cleared up when I notified the Director of Auxiliary services on April 30 of 2010.

As the nature of their business, claiming that management did not know the contract was cancelled is not a valid defense. Either they knew or they should have known that the meal plan was correctly cancelled, and that the charge was not properly placed to begin with. Management has chosen not to take any action and by not doing so they have engaged in tortuous interference of a bilateral contract. That is a judgement that will be reached at a future date.

Jaime is the same manager that caused me to cancel the contract, by mishandling a report of employee misconduct. By disregarding the matter, and by getting defensive to a report of employee misconduct, this manager displayed a level incompetence that no manager of "30 years experience" should ever impart.
Complaint comments Comments (0) Complaint country United States Complaint category Business & Finances

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