Commerce Bank / Bill Pay
My husband and I have been going through hell with this bank. We have had nothing but problems starting from day one. When we opened our account we were not told that there would be a 14 day hold on our money we wrote checks and the bank declined them. We have had problems transferring our money where we have been on vacation and the bank has put a hold on all transfers and we were stranded with no cash. The most recent issue stems from our car being broken into and when we contacted the bank that our check book had been stolen they opened a new account. Wes the banker assured us everything including our online bill pay had been switched, it had in fact not been switched. At the beginning of the month we were notified that our payments had not gone through because Wes had not done his job. We have had a number of "meetings" with Wes and he is rude and he has actually told us his mess up was not his "problem" we would have to sort it out for ourselves. We not have late charges on credit cards, over the limit fees since the payment was not made on time and that has put us over our limit. Today my Insurance agent called to let me know that our bank had taken their payment back for 2 months in a row because they were not an "authorized vendor" this is yet another let down of Wes. His supervisor seems to do nothing about his mishaps. We have had the 128.06 taken out of our account for our insurance payment but were never credited back that money even though commerce bank took it back from our Insurance company. Wes's response was that he does not know what happened but it is not his problem. Our money is now hanging out in some sort of limbo and he cannot find it, but remember that is not his problem. We have lost almost $ 700.00 Thanks to this with no recoup of our losses we have not made 4 Insurance payments in 2 months time. We don't know what to do. Please help!
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