Colorful Images has charged my credit card for labels and they have not shipped them. It has been 5 weeks since I placed an order and no word from them on any delay or anything like that. Not a single email or phone call. If I look up my order on their website, it states that the labels have been "invoiced and shipped" as of January 13, 2009. That would have been 10 days after I ordered, which is reasonable for a personalized item. So I waited, thinking they would turn up soon.
Last week (first week of February 2009)I sent customer service a message asking what was going on, since nothing had arrived, and they told me that although the website shows my order as being invoiced and shipped, it really hasn't been! My credit card was charged, but nothing was shipped. Customer service said she would check on my order "with the vendor" and get back to me. No word since then.
I am also being charged $4.99 for each 100 labels I have asked to be shipped! I ordered multiple labels, but they tacked a separate shipping charge on to each 100, can you believe that? Why aren't all the labels put into one envelope and shipped? And why so expensive for third class postage?
I will NEVER buy from them again, and I would not recommend anyone else do so. I just hope I can get a refund.