Canadian Tire — Bike / no return/store credit
I purchased a 'supercycle burner ds' (Product# [protected]) from a canadian tire in halifax the second week of june of 2008. It was $199.99 at the time, I also purchase a helmet 'a schwinn wid artemis helmet' (Product# [protected]) at the price of $27.99.
Now I moved at the end of june to a new apartment and in the move I lost the origanal reciept. I did have the on tag the comes with the bike and unfortunatly didn't have the warrinty either.
Just 2 days after purchasing my bike I desided to ride it work (The purpose of the whole thing to same $$) and when I came off a side walk to the road the back black part that holds the chain and is attached to the rear wheel came off. Now I am not an aggressive biker by any means I baby my possesions very much. So the bike sat in my apartment of a month. I then moved and left the bike in my spare room in my new apartment.
I thought about trying to sell it-but came to a conclusion that I wouldn't get a good enough price for a broken bike.
My brother from alberta (A former canadian tire mechanic!!!) came down to visist me and told me that we could go and at the least get an in store credit for the bike and helmet.
So we took it to the canadian tire that I bought it at. First thing the girl at ustomer service asked us if we had the reicpt and I said 'no' and she came back with "well that's going to make it impossible" she then turned her back to us and tryed to get a hold of a manager. I found her extemely rude and that started my blood temp to get a tad warm. While she tried to comtact an on duty manager one came back from lunch. She told him what I had asked (About a instore credit) and he asked if a reciept was present and she told him no and n warrinty either. He told her (Didn't even try to comunicate with me or my brother) that there was nothing that they could do and that he was just finishing his lunch break!!
So I asked if I could speak to a different manger—one that maybe cared about the whole "custom service thing" and she continued to call the "manager" that had just came through the door from his break—he told her that he was busy and didn't have time to come and talk to me-and to call the bike department!!!
At this point I had become extremely pissed off by the shire service.
A manager from the sporting department came down and again told me that if I didn't have a recipt that there was nothing they could do for me!!! My brother argued that he work for canadian tire for a year as a macanic and he could break one of his tools and replace it without a reciept!!! And that the least they could do is give me an instore credit. The bike was a canadian tire product—sold no where else in the world—a product that was from there store!!!
My brother contiuned to say that the least they could do was find the lowest price of both the bike and helmet and give me an instore credit!!! He too refused... Saying that he couldn't do anything with out the reciept.
I have worked in customer serivce for over 7 years and my brother, mom and I have bought a great majority of items as well as numerous gift cards from canadian tire and the service has always been great. I will say that I have never ever ever been treated sooooooooooooooooo horribly and have never been told that there is absolutly noooooooooooo way that nothing can be done. Now I know that there are procedures that each company goes by... Bbbuuuuttt there is always something that comes up and some times the procedures can!! Be bent!!!
The service at the quinpool road location in halifax ns was the worst service that I have ever experienced in any place I have ever shopped in my life.
To say the least I ended up leaving the bike and the helmet in the line at customer service just to prove my point. I will also never ever purchase another item or gift card from any canadain tire ever again—that two goes for my mom and my very pissed of brother!!!
We will also spread the horrible experience to all we know and make sure that no one we know buys from that perticular location.
I am also on the hunt for the owner/ceo of that location to let them know what their managment team is doing and the totally awfull service (Lack there of) there are giving thier customers... So if anyone could help me with that I would be greatly appreciative.
Thanks for listening to my complaint
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