Pissed in Tennessee,
I've worked at CanadaDrugs.com since it started 10 years ago and wanted to respond to your post. First, you're totally right to be upset. You should not have been allowed to order 140 pills if our pharmacy regulations only allow dispensing 12. I think what might have happened, and I'm not trying to excuse the experience you had, was that in some cases OTC products are actually only OTC ... to a point. Let's look at allergy medications. You can go to just about any gas station or grocery store and purchase Sudafed to treat common allergies. HOWEVER, by law, pharmacies must restrict the purchase amount of products like sudafed to very small quantities unless prescribed by a doctor. This is because Sudafed containes psuedoephedrine which is used in the manufacturing of the street drug crystal meth. In cases were someone wants to purchase more than one box, the pharmacy is required by law to obtain a prescription from a doctor explaining why more is required.
As silly as that seems, it is just one example law of many that pertain to "OTC"s that pharmacy must adhere to that surprise many customers who realistically have no way to know about these ever changing rules and regulations.
It is our job as the pharmacy to better inform customers as the time of purchase what those restrictions are, and in online-ordering systems attempt to limit the purchasable amount to amounts that are truly sell-able without prescription..etc.
Now, I don't know what the product is you experienced the problem with specifically, but it likely was something similar to that. For that I apologize. As I'm sure you found out, our company is the only mailorder pharmacy in the world that we are aware of that offers a 100% refund on order (or the portion) returned to us, AND we will pay the shipping back to us (up to certain maximum amounts) within 90 days. We understand that customers/patients change their mind about products, or may be taken off medications by their doctors...or sometimes just don't want to keep what they've ordered...we take it all back without hassle to respect the customer absolutely.
So I apologize for the experience you had. I sincerely hope that the product you were reference has been better handled by our company now and that your order was promptly refunded.
Director of e-Business
CanadaDrugs.com Group of Companies
16 Terracon Place
Winnipeg, MB, Canada