Canada Wide Auto / Unethical Sales Practices
On Monday 11 March 2013 an agreement was made to purchase a 2012 Jeep Grand Cherokee at Canada Wide Auto Sales for $21 000 difference. This price was to include my trade in of a 2010 Ford Escape and include the payout to the Bank of Montreal for the $2600 left owing on the Ford. I was very clear that the $21 000 would be inclusive of ALL costs, including the buyout of the Ford for $2600 and the dealership agreed to these terms.
The next day 12 March 2013 I arrived at the dealership to pick up the 2012 Jeep in trade for the 2010 Ford. I had previously switched over my insurance to the Jeep so I was able to drive it home. I was taken to the finance manager (who was extremely pleasant and professional), as I would be financing the difference ($21 000). During this time I signed over ownership of the Ford and the application for financing was completed. It was only after this that the final bill of sale was given to me, which stated that the vehicle would in fact cost a bit over $26 000 difference which was not what we had agreed upon the previous day. I noticed that some add on services such as an extended service contract had been added without my permission however, even after these fees had been taken off the price was still $ 24 488. At this point I asked to speak to the manager, Benjamin T Pruden. When the manager came in he told me that the deal never was for $21 000 and refused to admit any wrong doing on his part. He told me that the deal never included the $2600 buy out for my Escape. This is not true as the day before I had been very clear to state that I would sign the papers if the $21 000 was the all in price and included absolutely everything including the $2600 buy out. The manager was extremely rude, pushy and refused to even meet me halfway. By this time I had already signed the Ford over to them, the financing remaining on the Ford had already been canceled and the financing started on the 2012 Jeep leaving me to feel as though I had to complete the deal. I was left to believe that I would be paying the agreed upon $21 000 until the point where it was to late to back out.
This dealership practices extremely unethical sales practices. If a price is agreed upon that should be the price that the customer pays. The dealership should not raise the price and only tell the customer at the point where it becomes difficult to back out. If I had realized before all of the paperwork had been done that the price had been changed. I would have backed out, however the price change was only revealed at the point where backing out was difficult or impossible.