Camping World / incompetent service department - manassas, va
I purchased a new travel trailer from Camping World in May 2018. We scheduled to have warranty work performed in August 2018. Drove 1.5 hours to their shop only to find they neglected to enter the appointment into their system - hence no appointment. I rescheduled the appointment for October 22, 2018. Their promise completion & delivery date was November 25, 2018. It is now December 28, 2018 and they still have our travel trailer! They do not answer their phone or return calls, therefore we have driven to their store at least three times to inquire about the status of our trailer. Each time they have promised to have the service work completed within a few days. The last visit on 12/22, they promised once again that our trailer was to be brought into the shop the next day. It is now one week later and still no communications from Camping World.
It is sad to see a business run so poorly. It is surprising that Camping World can remain in business. I fear Camping World will go out of business before our warranty work is complete!
It starts from the top - maybe your board of directors should take a close look at Camping World's business model. It does not seem to be working. Without satisfied customers you will fail - this is very basic business knowledge. What is going on in that corporate board room?
Your company has so many, many service complaints posted on your site and with the Better Business Bureau and yet it appears as though no one cares? Please get with the program and wake up- unless of course this is a planned failure.
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